Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,110 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and product. Highly recommend Dan and Harrisons Waikato North”

Helpful Report

Posted 3 years ago

“Great consultant that really knew his colours and products. Helped with choosing the right product for our place in particular and didn’t waste any time.”

Helpful Report

Posted 3 years ago

“Hi Team Have to email and say THANK YOU to everyone involved in getting my carpet done - I must say the process was really pleasant and hassle free from start to finish. I really appreciate your effort in getting it done while hubby in hospital. Thank you - will be back for Lino Christine”

Helpful Report

Posted 3 years ago

“Sales pitch was good but install not so much. We purchased laminate flooring and carpet for our rental. Were happy with the carpet install but not with the laminate flooring lay in the dining room. One of the boards was cut too short and it wasn't a very tidy finish overall. Chris came around to look at the finished job and said he would discuss with the installer. Nothing is going to be done about the too short board and he sent us a picture of a product that we can use to finish the edging in the dining room. Their solution to the defects was to direct us to the products and for us to fix ourselves, which after paying so much isn't acceptable. He did arrange some more planks for the laundry to go under the laundry tub (which had not been installed when the flooring was laid so a gap was left) - but when the planks came in, just delivered to the door for us to install ourselves. Given that we know nothing about installing flooring, I thought this was pretty poor service - I mean, not everyone has a bench saw at their disposal. We felt like it was left to us to finish off because the installers couldn't be bothered to come back and tidy up their rough job. I doubt very much if a house building company were to engage Harrisons that they would receive such poor service. Will not use them again.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to let us know about your experience. I am going to contact the business owner now to discuss this further. I apologize that you have not enjoyed your experience with us, we do pride ourselves on excellent customer service. Kind regards, Customer Care

Posted 3 years ago

“Lovely people to deal with especially the 2 guys who did the installation at 8 Cowen Pl in May”

Helpful Report

Posted 3 years ago

“Shane was great. He new what carpet colours are in style and matched that with the appropriate carpet type for our home. The installer was on time and friendly. He let us know his plan so we could move furniture at the right time. Our plumber was complimentary also as he made the access point under the house in the hall cupboard a separate piece of carpet.”

Helpful Report

Posted 3 years ago

“Thanks to the team at Harrisons Lower Hutt, we are very happy with the installation of carpet. Cheers Andy and Krysi”

Helpful Report

Posted 3 years ago

“I am so happy with my new carpet! Sarah was amazing at helping us decide what flooring best suited our needs with a baby and a dog. She came back twice to make sure we were happy with our colour choices. The installers were friendly and went above and beyond to help us move a huge cabinet in the garage. The carpet feels so soft underfoot and was an excellent price. Highly recommend!”

Helpful Report

Posted 3 years ago

“Sservice was appalling but the carpet install was great”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. We have discussed your job with the Business Owners. I apologize that you were disappointed with the service but I am glad that you are happy with the carpet and install. Kind regards, Customer Care

Posted 3 years ago

“I love my new carpet! Thanks to Sarah for her expertise with the carpet selection, and to the carpet layers who did a fabulous job.”

Helpful Report

Posted 3 years ago

“Overall happy with the outcome, but Harrisons need to screen their contractors as behind Harrisons back they are trying to pull a scam and get the customer to put down extra product with extra cost that is not needed”

Helpful Report

Posted 3 years ago

Hi, Thank you for this feedback. We will look into this and talk to the contractors concerned. Kind regards, Customer Care

Posted 3 years ago

“Great selection of vinyl and carpet product range. Very prompt service, with excellent installation. Would highly recommend Harrisons Carpet & Flooring to family and friends.”

Helpful Report

Posted 3 years ago

“The young man installing the floor was a pleasure to have in my home. He was very efficient, clean and tidy and made sure I was not inconvenienced while the work was being carried out.”

Helpful Report

Posted 3 years ago

“Very happy with our new carpet and vinyl”

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Posted 3 years ago

“Very professional and organised”

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Posted 3 years ago

“Great service, communication and high quality carpet. Thanks”

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Posted 3 years ago

“Peter & team in Greymouth are outstanding! Great service, quick to respond and we are very pleased with our finished carpet.”

Helpful Report

Posted 3 years ago

“Great communication, priced well and flexible professional installation”

Helpful Report

Posted 3 years ago

“Happy with finished product and install of our carpet but communication could have been better during the process.”

Helpful Report

Posted 3 years ago

“The advice, service and installation was seamless, so much so that I nearly forgot to send a thank you because you came and did the job, no hassle, no stress and we are delighted with the end product. Thank you.”

Helpful Report

Posted 3 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,110 reviews