Harrisons Curtains & Blinds Reviews

Name: Harrisons Curtains & Blinds
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.56

4.6 Rating 1,583 Reviews

89 %

of reviewers recommend Harrisons Curtains & Blinds

Company Reviews

Metrics

Info

4.6

Based on 1,583 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

Write Your review

Tell us how Harrisons Curtains & Blinds made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kapiti Coast. We were very happy with the blinds and installation. However the service and communication was very poor. We paid a $1200 deposit a day after we accepted the quote. 10 days after the quote was paid we had a phone call from Janine, from admin asking if we were going ahead with the blinds. Here we were thinking our blinds were being made, but no. The communication between admin and the Kapiti Owner is obviously not good. The whole experience was disappointing, no communication what so ever throughout, except when I emailed to ask what was happening at different times. I would suggest to use the well known local firm, who I have used in the past, if you want someone that communicates and appreciates your business.”

Helpful Report

Posted 6 months ago

Hi Carolyn, We are sorry to hear about your experience. Thank you for reaching out and sharing your feedback, it is very important to us. We will contact the Kapiti Office and discuss the matter further. We do hope you may reconsider using us again for any of our other products as well. Kind regards, The Harrisons Team

Posted 6 months ago

“Not very enthusiastic or friendly or overly helpful but stuck to her job and did it efficiently enough. Mistake was made on installation when blind was incorrectly cut. Overall efficient service though.”

Helpful Report

Posted 9 months ago

Hi, Thank you for your feedback. I apologise that the service felt a little lacklustre. It is exciting to get new window furnishings and disappointing when those feelings are not reciprocated. I hope that you can relax and enjoy the products now. Thanks, Customer Care

Posted 9 months ago

“After sales service and communication is very dissapointing. Unhappy customer.”

Helpful Report

Posted 10 months ago

Hi Cherol and Peter, Thank you for your feedback, I am very sorry to hear that the after sales service and communication was lacking for you. We take our customer care very seriously and this is disappointing to hear. We will be going over the process with the business owner and seeing how we can help them to improve that process. Kind regards, Customer Care

Posted 10 months ago

“Franchisee needs to improve communications and responses.”

Helpful Report

Posted 10 months ago

Hi Chris, Thank you for taking the time to give us your feedback. The customer experience is very important to us and I apologise that we did not meet your expectations here. I will be discussing this with the business owner involved to address how she can improve processes to improve upon her communication. Thanks, Customer Care

Posted 10 months ago

“I dont want to write the full review again, because I did few months ago. In summary, I havent received the service or product as advertised or being promised. - Installation was incomplete. Rather than doing full installation, only 2 screws been put. Ref image. - Roman blind quality is very poor, Not even a month, but stiches teared and the stick, is coming out. Ref Image. - Customer service is ok at the beging before you sign the contract. After that there might be slight delay in response, as you already paid the 50%. (thats my experience) Please note that I have already reviewed 2 months ago, and all the transactions completed. I have been asked to give feedback again today, I think Harrisons is trying to overwrite my old review or something(not sure). Thanks”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. I believe that the Business Owner has been in touch and explained the reasons for the issues that you had. Not all the screws are required for the brackets and this has also been explained to you. Thank you for taking the time to give us your feedback. Thanks, Customer Care

Posted 1 year ago

“See previous comment”

Helpful Report

Posted 1 year ago

“While the initial service/communication was satisfactory, everything changed once the order had been placed and payment was made. There was no attempt to check on my satisfaction with the finished job and no attempt to remedy what wasn't correct. Left a lasting negative impression of Harrisons with me.”

Helpful Report

Posted 1 year ago

“I asked for roman blinds to be made with as long a drop as possible to block light and this request was not followed.”

Helpful Report

Posted 2 years ago

Hi Maria, Thank you for taking the time to give us your feedback. I am sorry to hear that you are not happy with your product. Sometimes length and weight can be an issue with hand drawn blinds. I will pass your feedback to your Business Owner and ask them to contact you. Kind regards, Customer Care

Posted 2 years ago

“Initial consultation was great, but then almost no communication without having to follow up regularly myself. Blind in kitchen doesn't work for the large window span, as it is quite heavy and sags badly. One would expect that a curtain and blind supplier would know that it would be an issue.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review, I am sorry to hear that you are not happy with the product. I will touch base with the Business Owner to discuss this. Kind regards, Customer Care

Posted 2 years ago

“Took too long for the curtains to be made and installed. I would not recommend or use Harrisons again”

Helpful Report

Posted 2 years ago

“Incorrect measurements taken further delaying installation from 5 months to 7 months”

Helpful Report

Posted 2 years ago

“I thought 5 months was way to long to wait for my curtains”

Helpful Report

Posted 2 years ago

“Really disappointed with the curtain rails. They are big and ugly and are now a feature of my lounge.”

Helpful Report

Posted 2 years ago

“We didn't have a good experience with jane and her partner. The customer is always right definately wasnt the case here. Before we were signed up and paid it was great then they didn't seem to care. Follow uo communication wasnt good. Had a few issues amd that didnt go down well with them. We would NEVER deal with the hamilton branch again or reccommend them.”

Helpful Report

Posted 3 years ago

“Mediocre. Blinds were measured incorrectly so they had to be remade. Took about 3 months before all were complete and installed. Blockout blind is fading already in the sun and it has only been up for 4 months. Installer put a hole in the wall and scratched up our window frames (awesome when we have a new build home). Second time using Harrisons and second time being severely disappointed. We have since gone with another company that was cheaper, faster and had much better workmanship.”

Helpful Report

Posted 3 years ago

“I required 2 sets of curtains for the same room. 1 set I was asked how high and low I wanted them to hang, the 2nd set I was not consulted, and it was measured slightly too short, so adjustments were made to the hooks in curtains, and now I can see the curtain rail above curtains. It just does not look right”

Helpful Report

Posted 3 years ago

“After sales service is very poor, we had to wait weeks for installer to come back and hang final curtain , this was due to us not having enough hooks and installer not offering to sell us any.”

Helpful Report

Posted 3 years ago

“Just the blinds with the terrible things plastic cords that actually cut into uour hands almost.”

Helpful Report

Posted 3 years ago

“Customer service from the local operators was amazing, the way the romans were packed for delivery by Harrison's wasn't. They arrived poorly wrapped, creased and wrinkled and damaged. Harrison's took no responsibility and the wonderful people here have gone above and beyond to put things right at their own expense. Shame on you Harrisons.”

Helpful Report

Posted 3 years ago

“Too long to install and correct faulty venetian blinds and I had to do a lot of chasing people up for answers.”

Helpful Report

Posted 3 years ago

Harrisons Curtains & Blinds is rated 4.6 based on 1,583 reviews