Harrisons Solar Reviews

Name: Harrisons Solar
Address: 418, Lake Road, Auckland
Rating: 4.47

4.5 Rating 1,027 Reviews

86 %

of reviewers recommend Harrisons Solar

Company Reviews

Metrics

Info

4.5

Based on 1,027 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.3 out of 5

Visit Website

Phone:

0800 00 33 54

Email:

customer.care@hah.co.nz

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Harrisons Solar 5 star review on 26th May 2024

Kathy Mac

Harrisons Solar 5 star review on 19th May 2024

David Grainger

Harrisons Solar 5 star review on 17th April 2024

Brianand Carol Shearer

Harrisons Solar 5 star review on 7th April 2024

Richardand Stephanie McCaskill

Harrisons Solar 5 star review on 24th March 2024

Lynleyand Bim Dewes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took three months to get someone to fix an issue. No one at head office bothers to ring you back. You can leave all the messages you like. Wouldn't go near them.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback Scott. I can see that there are daily notes on your case and there have been many people involved. I understand that there were some requests from you, around the inverter location, that did not meet health and safety regulations. I believe that we have needed to negotiate placement with you of your inverter and that this was installed yesterday. Kind regards, Customer Care

Posted 2 months ago

“My advise, stay away from this company people! I am reaching out here because my patience has run out after months of dealing with unresolved issues. We have 21 or 22 solar panels on our roof, yet our power bills have been horrendously high, reaching $350 in the middle of summer. Upon investigation, we realized that our inverter is not working. I have been in contact with Kevin, who always responds promptly to emails but fails to take any meaningful actions. This circus has been going for 1.5 months! We were promised an electrician but he is always away or too busy. Despite my suggestion to use other available electricians in Queenstown, Kevin insists on using this specific technician. When I attempt to call him for updates, my calls are never returned! We organised our own technician as soon as we realised we had an issue with our invertor and he confirmed that the inverter is the problem. This should be covered under warranty, yet all we get is continued delays and no resolution after almost 2 months.”

Helpful Report

Posted 9 months ago

“Install went quite smooth until I went to cook dinner and found the installer had disconnected my oven and hob …tried to contact local rep and installer several times via phone and txt with no response…I had to call out an electrician at extra cost to me to remedy the problem.. after install every time I try to contact local Harrison rep he fails to reply for a couple of days so very frustrating.. it’s been over a month now and my import/export meter is still not installed.so can’t use the solar to its full potential”

Helpful Report

Posted 9 months ago

“Whole experience has been second rate, from errors on the quote and not honouring all the conditions as per NZ consumer law. Damage to my roof, rubbish left on site. Very very slow to rectify problems. Still working through this process. Zero follow up from Auckland franchisee to ensure satisfaction with installation and product.”

Helpful Report

Posted 11 months ago

Hi Paul, Thank you for your review and I apologise that you have not been happy with your experience. I have followed up with the team and see that your TV has been delivered, the panels are being cleaned for you next week and the roof has been repaired. I apologise for the breakdown in communication. Thanks, Customer Care

Posted 11 months ago

“Useless and over priced”

Helpful Report

Posted 1 year ago

Hi Ben, Thank you for your feedback, I am sorry to see that you were not happy with your dealings with Harrisons. I can see that there were some issues and delays with your installation. I apologise for this, we like to ensure that our customers are happy and confident with the products. We do have a new Business Owner in your area and if you would like to discuss your job further, then I will connect you with him. Kind regards, Customer Care

Posted 1 year ago

“Zappi product okay. Commissioning and post installation service very poor. Compounded by their action in threatening penalty interest and debt collection action when I withheld 10% of the invoiced amount as a result. See my review comments for further details”

Helpful Report

Posted 1 year ago

Hi Muir and Janet, Thank you for your feedback and I am sorry that there has been some misunderstanding here. I believe that you were made aware that there were some software issues with MyEnergi and that the reporting would look a little different. You made an informed decision to go ahead with this regardless. There was never any push for the balance of your payment, this is a standard text at the bottom of the Zero statements, and was not being chased while they were helping to sort out the issues. You were aware that they were working with MyEnergi to resolve the issues and the business owner spent 3 hours at your home helping to sort this issue with the help of Taspac and MyEnergi. It was disappointing to receive this review. Thanks, Customer Care

Posted 1 year ago

“no replies to emails to Harrisons requesting a quote. no reply to email directly to Harrisons rep. Really doesn't seem that they care”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. I apologise that you have not received a proposal. I am unable to locate your email in our system so wonder if you could email my team and we can arrange this for you at your earliest convenience. customer.care@hah.co.nz Thanks, Customer Care

Posted 1 year ago

“The Harrison franchise in the Marlborough area are keen to install solar but when there is a breakdown their performance is way below par and bookong an electrician who is going on holiday so cant do it yet sums up their customer service.l”

Helpful Report

Posted 1 year ago

Hi Matt, Since notifying us of your inverter failure on 19/01/2024, our technical team has been working tirelessly to ensure a quick turnaround time. As the guarantee falls under the manufacturer's warranty, we have to adhere to the manufacturer's RMA processes / timelines. The unit was delivered to your property last week and the installation will commence next week. Considering most of our teams are booked out well in advance, this is a very good outcome. Kind regards, Customer Care

Posted 1 year ago

“They don't cover Southland. You'd think colder regions would be the first they'd have representatives covering. Very disappointed”

Helpful Report

Posted 1 year ago

Hi, I apologise that we don't have cover in your area of Invercargill right now. It is frustrating, I agree. We are always looking for potential business owners in areas of New Zealand that are not covered, so if you know of anyone that is looking to join a fantastic New Zealand owned company and is technical and interested in Solar, then point them in our direction. Thanks, Customer Care

Posted 1 year ago

“Had solar installed. Optimizers failed after about a year which I wasn't aware of. Harrisons failed to notify me for almost 2 years so no solar production for that time. Disappointing to say the least.”

Helpful Report

Posted 1 year ago

Hi Campbell, Thank you for taking the time to place feedback. I have called the Solar support team today and they are undertaking an investigation which will begin next week when all of the technicians are back at work. In the meantime we will contact you to collect the necessary data to start preparing for that. Kind regards, Customer Care

Posted 1 year ago

Hi Campbell, My technical team have sent several emails an also provided data showing the production of your system and have tried to call you. They are still awaiting your response. Please come back to us so that we can discuss this with you further. Thanks, Customer Care

Posted 1 year ago

“I reached out to Harrisons for a quote, on the advice of a friend who used them to install a solar PV array, but they refused to meet with us, on our schedule. We are busy people with limited time and I offered them a 2 week window but they just couldn't seem to hit it. My view is that if you can't meet my schedule, them my business must not be good enough for you. I assure you, my money is good and another contractor can attest to that emphatically. Too bad you couldn't meet with us. We never made it past your receptionist.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. I am very sorry that we were not able to meet your expectations. We have had some very busy, popular campaigns this year and the business owners have been extremely busy. I can see that we offered you several options for appointments but you were unavailable for those and had some tight timeframes that you were working within. Again our apologies that we were unable to meet your expectations. Kind regards, Customer Care

Posted 1 year ago

“We put Solar panels on the roof of our Marae, which were promised to reduce the bill. At the time, we were not advised that this would raise the price of the main power that we were billed each month and that without a battery there was no real point of having solar panels. Now, that may make sense now!! BUT this was not explained to us four years ago when we purchased the solar panels. We were promised free to cheap power. This has not happened and since then there was no real attempt to help us with our concerns when our power went up. We would not have purchased solar panels, but the person who sold them to us did not care much for our needs. Made the sale and then vanished!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback, I see that one of our other Business Owners has been out to see you and explained how the system works at the end of last year. I will ask them to contact you again to help you further. Kind regards, Customer Care

Posted 1 year ago

““The installation was fine, although carried out by Whitburn Electrical. The install was delayed by a few weeks as Harrisons forgot to order the scaffolding. Have yet to receive the Certificate of Compliance for the install (install took place early November). Have received zero fly buy points and there has been no follow up in regards to an app to use to monitor the solar production. I can't recommend Harrisons at all, so save yourself time and stress and use a different solar provider.” I posted this 6 months ago. I was called a couple of days after posting this review by the Harrisons team. They were very apologetic for my experiance and offered to install a hot water timer for me, free of charge! They also set me up on the Ap to monitor my solar. Since that call 6 months ago I have heard nothing further inregards to the hot water timer. I still have not received my fly buys points.”

Helpful Report

Posted 1 year ago

Hi John, Thank you for your feedback, I will investigate this immediately. Kind regards, Customer Care

Posted 1 year ago

“We used the outfit in hawkes bay 2 years ago, i can tell you the job was a balls up, the service was bad and they had to sent somebody new to do the installation all over again as unison wouldn't sign the safety compliance ( the way it was installed was dangerous.) We also bought the catch power to warm our water.It actually wasn't installed and was sitting on 1 of my shelf, we had to call them to get it installed way after the job was finished. And now, aftsr installing a big water cylinder, 3 people living at home, we have enough warm water for 2 showers a day.Noone explained to us how to use it and it's not doing its job. I am very very disappointed with solar panels and with a big bill left to pay I feel cheated, the most useless thing I ever bought in my life and Harisson are hopeless, or at least their subcontractors here in hawkes bay. they take your money and then no follow up (except to suggest we use them every year to clean our panels and give them more money), if I could have I would have put 0 star. I was very pro solar panel,not anymore. I wouldn't recommend putting solar panel and definitely not using Harison outfit.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. I am so sorry to hear that you have been disappointed with your Solar experience. I will discuss this with the business owner to understand all the issues that occurred. Kind regards, Customer Care

Posted 1 year ago

“Waste of time new plymouth branch they won't sell single solar panels to customers they would rather rip you off with an expensive system. They are not rv friendly.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. RV's, caravans, boats are not our market. There are companies that specialise in this product and they would be better suited for your needs. Our product is not designed for that type of use and to buy a single panel from us would not be covered by warranty and irresponsible of us to sell to you. Kind regards, Customer

Posted 1 year ago

“What with all the hype, the google searches that state: Harrisons Solar - West Coast | Westport | Greymouth | Hokitika this company offers NO SERVICE to the West Coast region at all; there is nothing, nil, zero. I spent an hour going through the online request-a-quote bulldust, only to receive a call telling me they have no service agents in the West Coast and if one becomes available they will advise me. You advertise as the largest solar provider in NZ yet you walk away from an entire region? What the hell is wrong with sending someone a few times a month from Christchurch, Nelson, etc to provide a service.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. I am sorry that this has caused you such frustration. We continue to strive to find good Business Owners to cover all regions but this is not easy. We also need to find installers for these regions as well and again this is not easy. We do have Business Owners in Christchurch and Nelson but they are completely snowed under covering their own regions. Always looking for new people if you think that this is something that you would be interested in or know someone in the area. Kind regards, Customer Care

Posted 1 year ago

“NO contact over 6 weeks, spoke to agency 4 times still nothing, would not reccomend this company to have any work done. VERY POOR!!!!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. I am sincerely sorry that the Business Owner has not come back to you. We value our customers and this is not acceptable to us. I will be following up with the Business Owner myself to see why this has happened. Kind regards, Customer Care

Posted 1 year ago

“The installation went well however the after care service from Wanganui installer has been atrocious. I have solar wires touching the roof and have been trying to get them addressed since Mar 2023. I have continually following up with the installer to no avail. Am now going to be discussing with head office.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. I believe that the installer has been out today and put that one cable back into the clip. I am very sorry that there was a delay in rectifying this for you. I am glad that this is now resolved. Kind regards, Customer Care

Posted 1 year ago

“Taken 7 months since we paid deposit and all we have had is comment that we are in the queue. Just about to ask for refund.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. I will chase up the product arrival dates and get the Business Owner to come back to you with an update. Kind regards, Customer Care

Posted 1 year ago

“Chose an option from the company’s suite and had the system installed a couple of years ago and it’s still not operating properly in my opinion. If the inverter from day one is constantly ramping up and shutting down is the system operating properly? Once you pay your money then it’s not the product thats faulty but a third party . . . . . or you can pay more to fix it 🙃 Was looking to install another system but why would you🤷”

Helpful Report

Posted 1 year ago

Hi, Thanks for your feedback. I believe that the Business Owner and the Installer are looking into things for you. I will chase that up for you now. Kind regards, Customer Care

Posted 1 year ago

Harrisons Solar is rated 4.5 based on 1,027 reviews