Haus Direct Reviews

Name: Haus Direct
Address: 185, Newgate Street Retail Store, Bishop Auckland, Co. Durham
Rating: 2.50

2.5 Rating 410 Reviews

37 %

of reviewers recommend Haus Direct

Company Reviews

Questions

Metrics

2.5

Based on 410 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

01388 602 640

Email:

Sales@hausdirect.com

Location:

185, Newgate Street Retail Store, Bishop Auckland
Co. Durham
DL14 7EL

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Haus Direct 5 star review on 29th June 2020

Gemma Hill

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM HAUS OF PAIN! Scam company who do not deliver items. Ordered a beanbag for our daughter’s birthday and 40 days later and countless calls, emails and false promises we are still waiting! We are now asking for refund through Barclaycard. Avoid avoid!”

Helpful Report

Posted 2 years ago

Hi Mr Capron, Thank you for your feedback. We are sorry to hear about your complaint and service levels encountered, following investigation please note we had advised your wife on 4 seperate occasions the reasons behind the delay and also assured her of our contractual obligations to fulfil this transaction as quickly as possible and also provided a full refund on all 4 occasions which your wife chose not to obtain as she could not obtain the products anywhere else due to the national shipment delay. We understand that this has not been a pleasant experience and that the item did not arrive in time for your daughters birthday and we are extremely sorry for not fulfilling this within the initial expected timeframes. We will happily discuss this with yourself should you wish to obtain further clarity on the delays which have subsequently led to the poor service you have experienced relating with your turnaround timescales given the usual delivery is approximately 3 weeks. Thank you for giving us this opportunity and we are sorry to see you go. Best Wishes CC Team

Posted 2 years ago

“Do not order from this company. Worst customer service ever…do not reply emails and can never speak to anyone but receptionists who refuse to give their name. When you happen to speak to someone they fob you off with some sad story. Waited for 12 weeks for a desk that was supposed to be in stock. Got my money back from my credit card company through chargeback. All of you waiting for your goods, speak to your credit card company.”

Helpful Report

Posted 2 years ago

Hi Anonymous, Thank you for your feedback. Unfortunately your review remains unverified by reviews.co.uk, should this be genuine we are very sorry to learn about your concerns raised and for your experience to date not being a positive one, we would like to take this opportunity to learn more about this matter and apologise for any inconvenience caused during your transaction with us. Please can we ask if you can contact our customer care team directly by replying to your original order confirmation email simply requesting an urgent call back on your transaction. We are sorry that you have had to raise a chargeback and that this issue was not resolved directly with us, you can also insert reviews.co.uk in the subject header next to your reference too. Our team can also be contacted on 01388 602 640 which is another number located in your email, should the team be unable to assist you during your call attempt a messaging service is also available for the team to respond back to, please note this timeframe can take up to 5 working days during busy seasonal periods. We hope this helps. Best Wishes CC Team

Posted 2 years ago

“Do not use this company under any circumstances they don't return calls or emails. Items are not shipped and when you ask for a refund you are ignored. Avoid at all costs !!!!!!!! We have now had to seek advice from trading standards and solicitors”

Helpful Report

Posted 2 years ago

Hi J.M, Thank you for your feedback. Unfortunately your review remains unverified by reviews.co.uk nevertheless should this be geniune we are very sorry to learn about your concerns raised and for your experience to date, we would like to take this opportunity to learn more about this matter and apologise for any inconvenience caused. Please can we ask if you can contact our customer care team directly by replying to your original order confirmation email simply requesting an urgent update on your transaction or raising your concerns with the team directly for a call back service for your refund to be processed, if this has been logged it is very unsual for your refund not to be processed as this is your consumer right to obtain a refund so long as this is not a bespoke item, to ensure the correct number is being dialled can we ask you to check again, we will be more than happy to assist you further, alternatively our team can be contacted on 0333 242 0688, simply provide your order reference number and a member of the team will assist you. We hope this helps. Best Wishes CC Team

Posted 2 years ago

“I find it very hard to believe that this company are operating legitimately! I ordered a desk for £560 nearly 4 months ago and I still have not received it. Also, no response to emails, phone calls or their online customer service portal! Just look at Google reviews. An absolute disgrace. I am reporting to Trading Standards and taking them to court!”

Helpful Report

Posted 2 years ago

Hi Sam, Thank you for your feedback. We are very sorry to learn about your concerns raised and for your experience to date, we would like to learn more about this matter and apologise for any inconvenience caused. Please can we ask if you can contact our customer care team directly by replying to your original order confirmation email simply requesting an urgent update on your transaction or raising your concerns with the team directly for a call back service, we will be more than happy to assist you further, alternatively our team can be contacted on 0333 242 0688, simply provide your order reference number and a member of the team will assist you. We hope this helps. Best Wishes CC Team H A U S D I R E C T

Posted 2 years ago

“Dont recommend this companie!!! Poor service, I am waiting for my office table for 4 months!!!! 4months, this is crazy, to make a call to this company you need wait in que , if you will do a 10 calls will be good if somebody answer, after when you get answer, they dont say you any information about your order, only apologize blablabla... They want give me refund, but i sayed them that after that im waiting the table for 4 months, i need table not refund!!!!! VERY BAD FURNITURE COMPANIE!!!”

Helpful Report

Posted 2 years ago

Hi Slavomir, Thank you for your feedback. We are very sorry to learn about your concerns raised and for your experience to date, we would like to learn more about this matter and apologise for any inconvenience caused. Please can we ask if you can contact our customer care team directly by replying to your original order confirmation email simply requesting an urgent update on your transaction or raising your concerns with the team directly for a call back service, we will be more than happy to assist you further, alternatively our team can be contacted on 0333 242 0688, simply provide your order reference number and a member of the team will assist you. Please note the reasons why our team will be offering you a refund on your calls with us is simply to provide you with an instant remedy should we feel that you are uncomfortable with the situation or delay you maybe experiencing, we always ensure consumers are aware of their consumer rights and if they wish to exercise them as per the contractual obligation noted in your email confirmation this is something we will remind consumers on, whilst we appreciate this is not something you feel is a remedy we are just wanting to ensure you can obtain a refund should you not be comfortable waiting any longer. We hope this helps. Best Wishes CC Team H A U S D I R E C T

Posted 2 years ago

“Most definitely a scam - as with other reviewers I am still waiting on a refund a month after the initial request and am continually parred off by "customer service" who claim someone will get back to me but they never have.”

Helpful Report

Posted 2 years ago

Hi Anonymous, Thank you for your feedback. We are very sorry to learn about your concerns raised and for your experience to date, we would like to learn more about this matter and apologise for any inconvenience caused. Please can we ask if you can contact our customer care team directly by replying to your original order confirmation email simply requesting an urgent update on your refund or raising your concerns with the team directly for a call back service, we will be more than happy to assist you further, alternatively our team can be contacted on 0333 242 0688, simply provide your order reference number and a member of the team from our refunds department will assist you, we will be able to check if contact has been made previously and investigate into why your request has not been actioned if the correct telephone number has been dialled on your previous attempts. We hope this helps. Best Wishes CC Team H A U S D I R E C T

Posted 2 years ago

“Second time I write a review for this company but PLEASE AVOID AT ALL COST. I ordered back in early March saying it was in stock (4-6 weeks delivery). I undersand there are delays with goods at moment, but the frustrating thing is there is NO communication or ANY confirmation of anything from HausDirect. Except they took the payment straight away. I've spent sooo much time ringing them, leaving messages, e-mailing. I've emailed the manufacturer as I felt they would be appalled if they knew how this supplier were unable to deliver on a promise...once the manufacturer emailed Haus Direct I got a call the following day with promise someone from Sales would ring me. There is only a customer care call centre person who can't answer anything about the orders. It's been no-one calling me back in 9 weeks. It's been 16 weeks since I ordered. Customer care rang twice after I involved the manufacturere. Man on phone just keeps apologising and saying someone will ring me back. Very frustrated. Again AVOID sending them your money. To be continued....”

Helpful Report

Posted 2 years ago

“Placed an order on 29 April 2021, still waiting to receive the chairs!! Despite finally getting through to someone, advising that we wanted to cancel the order and being promised that an email would be sent and a refund back onto the card nothing still happening. Called again last week and was told someone would contact us within 48 hours still nothing, have tried again today and still not able to speak to anyone apart from reception who have passed on a message. The whole business is a joke do not buy from this company absolute rubbish customer service.”

Helpful Report

Posted 2 years ago

“Thank you for supplying my stunning cabinet, more than satisfied with my experience with this company and cannot fault my experience despite many others complaining, I can only imagine as my discussion with the sales team not many people really go out of there way and take the time and leave any positive feedback. I promised the team I would as it said 6 weeks received in 3.5 weeks and delivery service was fantastic, my reason for leaving 4 stars and not 5 is simply due to my difficulty placing my order online and I was frustrated with the payment page crashing on me, I’m not the best with computers but at the time it was very hard to use so I called the team up and it was all fixed in the end , probably harsh to only give 4/5 but I feel the service and delivery was exceptional and I promised I would give an honest opinion so here I am. I would certainly come back again and I can 100% validate this is a legitimate company. Faultless in my experience.”

Helpful Report

Posted 2 years ago

“Ordered a cabinet February 5 and money taken same day. Confirmation of order. Then deafening silence. Telephone calls took ages to be answered and when they were I was told I needed customer care who were busy and would ring me back. This was repeated several times. Finally talked to Sam who told me the line was discontinued due to packaging problems (!). I have rung endless times since asking for my money back. No response. Beware this company. The product looks great but customer service is appalling. Getting your money back seems impossible. Read the reviews and steer clear.”

Helpful Report

Posted 2 years ago

“Ordered two b-beds arrived in 3 days, advertised 5-15 days at the time perfect service from our experience, had a good chat with Joe from customer services and he was very sincere and educated me on delays in general as we did place another order a fees before which hasn’t arrived as of yet despite our latest order coming earlier, I missed the lead time but it does clearly state 6-8 weeks so that’s my fault. Just felt like it’s only fair to share my experience as it’s been nothing like the others on here, call the number on the website not the email confirmation I found that easy to get through everytime within a few seconds and didn’t have to wait in a queue for long at all. Thank you for a wondering quality product and can’t wait for more consistent sun to use it in the garden now!”

Helpful Report

Posted 2 years ago

“Awful company to deal with. We had to get our money back via the bank after the company simply didn’t get back to us. Avoid - zero customer service.”

Helpful Report

Posted 2 years ago

“A coffee table arrived about 8 weeks ago with the wrong legs. I’ve been trying to get this sorted with a replacement ever since. I have called over 30 times - so much so the reception staff know my name. On 3 occasions I have managed to speak to Sam who promised it will get sorted but gone quiet again and no one is taking my calls again this week and of course no reply ever to any emails. It’s such a painful experience and absolutely horrific customer service. I wish I had never ordered from here - 100010836. Please can someone advise me how to escalate this further”

Helpful Report

Posted 2 years ago

“Ordered Unit 7 months ago, no correspondence, no update cant get through. DO NOT USE!!! this is a SCAM.”

Helpful Report

Posted 2 years ago

“Clearly not at all interested in customer service. No response to email requests. Paid over £500 for a desk 3 weeks ago and have heard nothing since. It was apparently in stock. Have not answered calls either. Will report to Trading Standards. "Failure to deliver within a reasonable time and after the agreed deadline is a breach under the Consumer Rights Act 2015.”

Helpful Report

Posted 2 years ago

“Ordered a table and a blanket 4 weeks ago for a project. I had a confirmation money was received with an order number. It stated items were in stock but 4-6 weeks delivery time from Holland. That's all normal. However, to get an update (which is what normally happens with online purchases) I've emailed twice with no reposes and I've also rung a couple of times just to check what the delivery time is. I've heard nothing back and no answer "due to large call volumes". I just went in to check website again. OH...so wish I'd read the reviews before I spend £700 on the company and convincing my client on this table. I'm getting worried. Can anyone respond from inform me about the time. I'm an architect (specify furnitures all day long) and I fear after reading 90% of your review with 1 star....the instal may be super delayed and I can't tell my client why as I've not heard from the company. According to the other reviews it seems really dodgy and unprofessional so far. I hope I'm wrong...To be continued.....:(”

Helpful Report

Posted 2 years ago

“Fraudulent company, do not buy from them. Awaiting a refund for Uber 2 months, nobody answers call or replies to e-mails.”

Helpful Report

Posted 2 years ago

“Any review over 1* are very likely to be false. This shower of s... are the worst online company I have had the misfortune of dealing with. Back then a few choice words on their social media, at least got a reaction and eventually the goods I ordered. Unfortunately now, they have locked ability to comment out! 2 years since I dealt with them, they are still attracting negative comments. Whatever you do, don't be tempted by a flashy website.”

Helpful Report

Posted 2 years ago

“Review 2: Orders 100011402 and 100011403 Office furniture £1549. Still no refund even though it was cancelled on 19 March. Warning to all, do not make the same mistake. £1549 down and nothing to show for it. How hard can it be to make electronic transfers?”

Helpful Report

Posted 2 years ago

“I have spent £1549 on home office items and had no communication on delivery or receipt of the goods. As a result I have asked for a refund and had no reply from that either. I have contacted my credit card and asked them to make a claim on the transactions. Hopefully Hausdirect do the right thing and credit the funds back before they are recovered. It is impossible to speak to someone even though the lines are meant to be open, you just get put thorough to an answer machine. If there was an option for 5 minus stars I would give that, unfortunately the lowest is 1.”

Helpful Report

Posted 2 years ago

Haus Direct is rated 2.5 based on 410 reviews