Haven Reviews

"The Orchards Holiday Park - Haven Clacton-on-Sea, Essex, England\r\nWrite your review\r\nI visited with family and we had three caravans between us. All of the caravans were dirty and two had carpets that stank and were covered in animal urine stains.\r\nMy sister complained at the time and two members of staff visited. They told my sister that they could spray febreeze or put in a machine which would suck out the smell - no mention of cleaning or moving to a clean caravan. My caravan was Gold Standard, it was absolutely filthy and stank - the worst caravan I have ever stayed in. The carpet was so disgusting that I covered it with my dog blankets but had to leave the outside doors open whilst watching T.V. because of the smell. Haven central staff sent a generic corporate reply to my complaints - they made no comment about the photographs of the carpet. Absolutely appalling customer service."

"The Orchards Holiday Park - Haven Clacton-on-Sea, Essex, England\r\nWrite your review\r\nI visited with family and we had three caravans between us. All of the caravans were dirty and two had carpets that stank and were covered in animal urine stains.\r\nMy sister complained at the time and two members of staff visited. They told my sister that they could spray febreeze or put in a machine which would suck out the smell - no mention of cleaning or moving to a clean caravan. My caravan was Gold Standard, it was absolutely filthy and stank - the worst caravan I have ever stayed in. The carpet was so disgusting that I covered it with my dog blankets but had to leave the outside doors open whilst watching T.V. because of the smell. Haven central staff sent a generic corporate reply to my complaints - they made no comment about the photographs of the carpet. Absolutely appalling customer service."

"The Orchards Holiday Park - Haven Clacton-on-Sea, Essex, England\r\nWrite your review\r\nI visited with family and we had three caravans between us. All of the caravans were dirty and two had carpets that stank and were covered in animal urine stains.\r\nMy sister complained at the time and two members of staff visited. They told my sister that they could spray febreeze or put in a machine which would suck out the smell - no mention of cleaning or moving to a clean caravan. My caravan was Gold Standard, it was absolutely filthy and stank - the worst caravan I have ever stayed in. The carpet was so disgusting that I covered it with my dog blankets but had to leave the outside doors open whilst watching T.V. because of the smell. Haven central staff sent a generic corporate reply to my complaints - they made no comment about the photographs of the carpet. Absolutely appalling customer service."

"The Orchards Holiday Park - Haven Clacton-on-Sea, Essex, England\r\nWrite your review\r\nI visited with family and we had three caravans between us. All of the caravans were dirty and two had carpets that stank and were covered in animal urine stains.\r\nMy sister complained at the time and two members of staff visited. They told my sister that they could spray febreeze or put in a machine which would suck out the smell - no mention of cleaning or moving to a clean caravan. My caravan was Gold Standard, it was absolutely filthy and stank - the worst caravan I have ever stayed in. The carpet was so disgusting that I covered it with my dog blankets but had to leave the outside doors open whilst watching T.V. because of the smell. Haven central staff sent a generic corporate reply to my complaints - they made no comment about the photographs of the carpet. Absolutely appalling customer service."

"The Orchards Holiday Park - Haven Clacton-on-Sea, Essex, England\r\nWrite your review\r\nI visited with family and we had three caravans between us. All of the caravans were dirty and two had carpets that stank and were covered in animal urine stains.\r\nMy sister complained at the time and two members of staff visited. They told my sister that they could spray febreeze or put in a machine which would suck out the smell - no mention of cleaning or moving to a clean caravan. My caravan was Gold Standard, it was absolutely filthy and stank - the worst caravan I have ever stayed in. The carpet was so disgusting that I covered it with my dog blankets but had to leave the outside doors open whilst watching T.V. because of the smell. Haven central staff sent a generic corporate reply to my complaints - they made no comment about the photographs of the carpet. Absolutely appalling customer service."

"BE VERY AWARE ALL DOG OWNERS\r\nCombe haven holiday park absolute disgrace\u2026 please be careful and aware our caravan was broken in too when I was in there thankfully without out our children in there .\r\nThe person stole our 12 week old puppy .\r\nPolice were called and holiday markers were helpful I must say ( helping looking round the park )\r\nBUT COMBE HAVEN were not helpful at all : didn\u2019t even come to the van until nearly 2 hours after it was reported.\r\nRegarding refund and support there was none even tho we left 2 and a half days early .\r\nBecause of the distress and feeling unsafe in the van we didn\u2019t wish to stay any longer\r\nWe were told this was our choice to leave and that means no refund . No offer to move to a van that was close to security ( not that we would have ) and we were told we should have locked the door to the van even tho I was inside .\r\nSo this means they have no responsibility to what happened. They even kept implying my puppy had got out the door on its own\r\nEven tho she could jump up to the handle being so small and her lead had been taken\r\nBUT MOST SHOCKINGLY OF ALL NO SORRY OR COMPASSION TO WHAT HAS HAPPENED.\r\nThey had no empathy about the situation and asked we not distress other holiday markers by divulging what had happened.\r\nA refund will not bring our puppy home or make our children less sad about the situation but the gesture and goodwill of the holiday park would have been appreciated. I\u2019m writing to havens head office as I don\u2019t believe Combe haven have dealt with the matter correctly. I also believe everyone should be aware of what has happened here and be cautious when taking pets or even being in your vans alone . Worst caravan experience ever I\u2019m now considering never staying in one again as I\u2019m frightened to what might of happened if I had come out of the bedroom whilst the intruder was in there \u2026."

"BE VERY AWARE ALL DOG OWNERS\r\nCombe haven holiday park absolute disgrace\u2026 please be careful and aware our caravan was broken in too when I was in there thankfully without out our children in there .\r\nThe person stole our 12 week old puppy .\r\nPolice were called and holiday markers were helpful I must say ( helping looking round the park )\r\nBUT COMBE HAVEN were not helpful at all : didn\u2019t even come to the van until nearly 2 hours after it was reported.\r\nRegarding refund and support there was none even tho we left 2 and a half days early .\r\nBecause of the distress and feeling unsafe in the van we didn\u2019t wish to stay any longer\r\nWe were told this was our choice to leave and that means no refund . No offer to move to a van that was close to security ( not that we would have ) and we were told we should have locked the door to the van even tho I was inside .\r\nSo this means they have no responsibility to what happened. They even kept implying my puppy had got out the door on its own\r\nEven tho she could jump up to the handle being so small and her lead had been taken\r\nBUT MOST SHOCKINGLY OF ALL NO SORRY OR COMPASSION TO WHAT HAS HAPPENED.\r\nThey had no empathy about the situation and asked we not distress other holiday markers by divulging what had happened.\r\nA refund will not bring our puppy home or make our children less sad about the situation but the gesture and goodwill of the holiday park would have been appreciated. I\u2019m writing to havens head office as I don\u2019t believe Combe haven have dealt with the matter correctly. I also believe everyone should be aware of what has happened here and be cautious when taking pets or even being in your vans alone . Worst caravan experience ever I\u2019m now considering never staying in one again as I\u2019m frightened to what might of happened if I had come out of the bedroom whilst the intruder was in there \u2026."