Hayloft Plants Reviews

Name: Hayloft Plants
Rating: 1.92

1.9 Rating 71 Reviews

20 %

of reviewers recommend Hayloft Plants

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1.9

Based on 71 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email

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Hayloft Plants 1 star review on 14th June 2024

Mrs K Jones

Hayloft Plants 1 star review on 21st September 2021

Hayloft Plants 3 star review on 14th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PACKING GREAT. VERY FRIENDLY SERVICE DELIVERY WITHIN ALLOTTED TIME FRAME. CUSTOMER SERVICE FANTASTIC. HIGHLY RECOMMEND”

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Posted 3 years ago

“PACKING GREAT VERY FRIENDLY SERVICE DELIVERY WITHIN ALLOTTED TIME FRAME. CUSTOMER SERVICE FANTASTIC. HIGHLY RECOMMEND”

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Posted 3 years ago

“There was a bit of a mix up with my order, my fault. Zoe helped sort it out today, she was very helpful didn’t make me feel bad about my misunderstanding of the ordering form. She couldn’t have been any more helpful, brilliant 😄”

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Posted 4 years ago

“I ordered the Erysium but I was very disappointed when they arrived. I have 5 out of 15 that look reasonable and although I have repotted them as advised they don't look as if they have much chance of surviving. They cost me £15 but I won't be spending money with the company again.”

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Posted 4 years ago

“I spent over £90 on a selection of plants from the summer 2020 catalogue, but have been disappointed overall with the quality for the price I paid. For example, I paid £20 for 10 Echinops plants, but only 1 survived - and the replacements I was sent don't look healthy either. I also ordered 5 Coreopsis in a dark apricot colour - while these were healthy, when the buds opened only 1 was in apricot and the other 4 were the yellow option. When I queried this with Hayloft I was told that the yellow plants will turn to apricot as they age - how ridiculous a statement is that! Needless to say, the 4 plants remain bright yellow and have been in flower for weeks. While pretty, they are not what I wanted nor ordered.”

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Posted 4 years ago

“I ordered 4 different climbers eg. The clematis and Jasmine that cost the same me £62. The plants do not look healthy at all. They're covered in diseased and bitten leaves. Won't be using again and am very disappointed.”

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Posted 4 years ago

“Bought a hanging basket off QVC, £25.00 of my pension money wasted, when your a vulnerable person in Covid 19 you are reliant on company’s delivering what they say, plants were a disgrace, so looking forward to this delivery, spoilt my day, would not but again from you or recommend you to anyone”

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Posted 4 years ago

“I ordered six delphiniums and three astrantias on arrival the delphiniums looked dead but I planted them any way, one of the astrantias was dead also and another looked very poorly, out of the nine plants only one is doing OK, one is still in a poorly state and the others are all dead. I emailed and complained and received an email back about a fortnight ago offering me a replacement or refund for the delphiniums, I said I would accept a replacement if the plants were alive but I have yet to here back. I have ordered Lang’s from there before and mostly nothing turns out as it was advertised. I definitely will not buy from them again.”

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Posted 4 years ago

“order placed on 4/05/2020 told to expect plants on 23/05 2020 but to expect a delay of 14 days. Phoned on 11/06/2020 and was told that the delivery date would now be 19/072020.I therefore cancelled the order. I have ordered lots of plants online since the lockdown none have taken this length of time and no explination”

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Posted 4 years ago

“I have given them several orders but most of the plants received have been in terrible condition. By matching dispatch times against receipt, I can confirm this is not down to postal delays but due to Hayloft sending out unacceptable plants. Even when they have sent replacements these have been equally as bad and most have been thrown straight in the bin.”

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Posted 4 years ago

“Thanks for replacing my asters. Very much appreciated John Coltart”

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Posted 4 years ago

“Very poor quality of plants, delphiniums, begonia illuminations all very leggy with yellowing leaves, have planted out, but not expecting much. The begonias cost me double what I could of paid at my local nursery, wish I had waited for garden centres to reopen during the lockdown. Had them for 3 weeks now and not looking much better, by the time they do get going it will be the end of the season, my patio pots look awful because of them. Also purchased some bare root elatum delphiniums, planted them but no sign of any life yet. Extremely disappointed. Will not purchase from Hayloft again and definitely will not be recommending.”

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Posted 4 years ago

“Tomato plants despatched 26May and arrived today 2nd June in a dreadful state. Tried to revive them but no joy. 5 days in the post has killed them off. Hayloft must do better by guaranteeing next day delivery if plants are to survive.”

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Posted 4 years ago

“Just received my order supposed to have been 12 Lupins mix bare root instead I received 12 young plants and as a gesture of good will received 3 extra can honestly say they are only fit for the compost heap a refund would have been much more appreciated A waste of money plus nothing to plant in the garden now Would not recommend at all”

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Posted 4 years ago

“I tried to contact Hayloft this morning but was number 27 in the queue so abandoned the idea. I have made 3 orders with you and the order numbers are as follows: OR0138547, OR0158844 and OR0037787 So far I have received 3 Philadelphus Little White Love which looked and sounded gorgeous on your website. One plant was in reasonable condition on arrival and the other two were not. They had broken stems due to outgrowing their packaging and black spot on the leaves. I also received Fuchsia Delta’s Sara. These plants were in a pathetic condition and despite my nurturing do not look much better. I rang to complain and was told I would be sent a replacement for the Philadelphus and to wait and see regarding the fuchsias. I have not received any replacements. My Astrantia Ruby Wedding was due to arrive on 8 May 2020. It is now 19 May. I ordered a Philotheca myoporoides costing £45 which was due to arrive on 18th May (ie yesterday). This was going to be a gift for a friend's 60th Birthday which is on Friday. I have now had to make other arrangements as it looks highly unlikely that it is going to arrive in time. In total I have spent £182.40 and request a full refund. I realise this has been a very busy time for you but other companies seem to be able to meet their deadlines. Frankly, if the other plants I have ordered are in such poor condition then I am wasting my money. I am not sure why you are marketing your plants so profusely when you can’t meet your current orders. One very disappointed customer. I have just read reviews from your company and wish I had read them first and I would never have ordered them from you. Never again.”

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Posted 4 years ago

“On average very poor quality plants. Spend a fair amount of cash so was expecting good specimens - as an example, ordered six red begonias, only five (5) in the bos , two (2) were broken and all them them were dry. On the whole, most of the plants were weak. Will not recommend you. So as you can expect I will NOT visit your site again. J.Waddington .”

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Posted 4 years ago

“Exceedingly disappointed with my order one plant look dead two very weak I try phoning hang on over half hour I give up very upset just a waste of money”

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Posted 4 years ago

“sutera scopia mix venus trio arrived brown battered broken and unviable. must have been that way when posted as the package arrived promptly.So unlike Haylofts usual standard.”

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Posted 4 years ago

“I ordered £97 of plants. All of them except 5 were in very poor condition when they arrived - tomatoes plants were broken and dead. Replacements were offered but not for 14 days. When requested refunds were agreed. I would not recommend this company”

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Posted 4 years ago

“What a catalogue of errors!! So sad have used this company in the past and not been disappointed however will not be using them again!! One set of plants had to be replaced as they arrived rotting! Another order arrived again with signs of rot and a very poor quality overall . I set photos to Hayloft and in fairness the cost of the order was refunded. Another order could not be completed so by way of refund and apology Hayloft sent me 2X £10 gift vouchers HOWEVER when I tried to redeem them against an online order both showed a value of £0!! Immediate email to Hayloft has been ignored. CANNOT RECOMMEND”

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Posted 5 years ago

Good morning, I'm really sorry to hear that you have been disappointed in your experience with Hayloft. This certainly does not reflect our usual high standard of service and is really disappointing to hear. Unfortunately, we currently have a technical issue with redeeming gift vouchers online which we are trying our best to fix as soon as we can. I'm sorry if this was not explained to you. However, you can redeem your vouchers for an order by calling our friendly customer care team on 01386 562 999 and they will be mroe than happy to help you. Again, I would like to take the time to express my deepest apologies for any inconvenience caused and I truly hope that you will give us another try in the future. If you need any further help or have any more queries, please do not hesitate to send me an email to beth@hayloftplants.co.uk Kind regards, Beth

Posted 5 years ago

Hayloft Plants is rated 1.9 based on 71 reviews