Headleveler® | OrthoCerv® Reviews

Name: Headleveler® | OrthoCerv®
Rating: 4.75

4.8 Rating 359 Reviews

94 %

of reviewers recommend Headleveler® | OrthoCerv®

Company Reviews

Metrics

Info

4.8

Based on 359 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Headleveler® | OrthoCerv®:

Headleveler pillows are hand-made in Montreal by a family-run business and have been recommended and sold by health-care professionals and orthopedic centers for over 30 years. The pillows are hypo-allergenic, hypo-bacteriogenic (washable), and available in 7 different thicknesses for adults in Standard, Queen, King & Travel sizes & 2 different thicknesses for children. Headleveler offers a concierge custom pillow service based on body measurements and sleep habits.

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Phone:

800-668-8550

Email:

info@headleveler.com

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Headleveler® | OrthoCerv® 5 star review on 15th April 2021

Marie-Claude Nadeau

Headleveler® | OrthoCerv® 5 star review on 3rd December 2020

Katharine Du Quesnay

Anonymous

Anonymous // 01/01/2019

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“Great pillows! My bugaboo and I love them!”

Helpful Report

“Merci beaucoup pour votre service.”

Helpful Report

“Ça faisait longtemps que je cherchais un oreiller confortable pour toute la nuit! Sous conseil de mon chiro, j’ai fait l’essai de celui-ci. L’oreiller est fait sur mesure selon mon poids, ma taille et ma position pour dormir! Wow! Quelle différence! Après quelques nuits de sommeil, pour me donner la chance de m’y acclimater, il va sans dire que je viens de trouver l’oreiller qu’il me fallait! Mon épouse en a également acheté un qu’elle aime beaucoup! Le prochain achat sera pour notre roulotte! Bravo!”

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“Enchantée de mon oreiller, très bien conseillée par la personne ayant pris ma commande, excellent service. Ne regrette pas du tout d'avoir acheté cet article.”

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“Excellent service !! Très attentionnés:)”

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“Working well. Very pleased.”

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“There is a survey for choosing the pillow on the website, wiith height and weight and shoulders and sleep position. It suggested a “30” pillow. I ordered. I was contacted by customer service suggesting a 26 or 24 instead. I took their word for it. The pillow they sent is hard and flat. Only comfortable when lying on my back which is not how I sleep. Causing ear and shoulder pain I don’t know their rationale for the switch, maybe it was just what they had in stock. Decided to give it a try but was very disappointed. Waste of money.”

Helpful Report

Hello, Thank you for reaching out. We are sorry to hear that the pillow thickness we recommended to you is too thin. Queen pillows run thicker than the standards, and we had a concern the thicker Queen pillow might have been too firm for you based on your measurements. As a family-run business for over 35 years, we always make sure to verify all of the answers you provide at the time of purchase so that we send you your perfect thickness. In this case, it looks like you would have benefited from a thicker pillow. We just sent you an email to provide a solution. Looking forward to hearing from you, Desiree

“Excellent produit et excellent service à la clientèle.”

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“Wonderful Customer Service, they called to ensure my order was good and adjusted the pillow size based on our conversation and not the website's choice. Great pillow, just a little harder than I am used to.”

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“C’est comfortable!”

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“I purchase a pillow per my doctor suggestion. I spoke to someone at headleveler and with some questions they suggested a specific pillow. Received the pillow pretty fast. Felt the pillow to hard so I called back. They suggested a different model. Returned the previous one and tested the new on I felt it was better but it’s hard to judge when it’s in a plastic envelope. So I took it out and took a chance but I don’t like it. Now I’m stuck with it. The service was amazing but the pillow not so much. That’s the problem when you can’t try them before you can buy. Will stick to buying in the stores so I can try them.”

Helpful Report

Hi Daniel, Thanks for your review. If you find the pillow still too thick, please do not worry. It will soften up with use during the first few weeks. There are different ways to use the pillow. For instance, both surfaces of the pillow are not the same. One is meant for uniquely side sleepers, and the other surface is for both side and back sleepers. If you need any kind of help and/or explanation, please do not hesitate to contact us. It can also take a bit of time to get used to the pillow. We are here to help you if you have any questions or want to make sure you are using it correctly. Best regards, Desiree

“Je suis cliente depuis déjà plusieurs années et je suis toujours aussi fan des oreillers, pour l'ergonomie et la qualité du produit.”

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“Ma fille et moi sommes enchantées par notre nouvel oreiller. Depuis, j'ai bcp. moins de douleur au dos. Je la trouve "bruyante", mais sinon, j'aime bcp.”

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“LOve those head leveler. My first was 7 years ago not exacly the same now more improve just love it more. I used the travel headleveler this weekend just perfect . Thanks”

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“The first 2-3 days I wasn’t sure if this pillow was soft enough for me. It only took another night and I realized it was a perfect fit! The process of buying a Headleveler was solid. I could customize based on me. And if that wasn’t enough I received a call from someone to go over my answers and made a couple of suggested tweaks which gave me a different pillow. This is what I call REAL customer service! Thanks to headleveler My neck pain and stiffness is gone!”

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“Pourquoi ne pas envoyer vos courriels d’abord en français? Je suis entièrement satisfaite de votre service et évidemment du produit.”