“I am an old time HealthMonthly.co.uk customer, seems strange reading these reviews here, I am used to trust other sites, as well as I am used give my full trust to HealthMonthly.co.uk site, which is serving me in an excellent way from so many years. Superlative customer support, great prices, best ones ever, fast delivery.”
“Very happy with the answer I got from the very competent customer team at HealthMonthly. My Swanson product order arrived on time. So happy with this website and I can recommend.”
“Website says dispatched in 48 hours email says it will be 2 weeks. The lengthy delivery date not made clear until after purchase and they have a .uk domain but they are based abroad.”
“Totally disgusted by Health Monthly’s attitude, sold me 2 X Swanson Daily Multi Vitamins and Minerals each containing 250 tablets each, with no warning, highlighting any kind or disclosure shown on the page. When I received the bottles I noticed that the vitamins BEST BY date was 200 days left but 250 tablets in the bottle. The usage said take one capsule once or twice a day. I like most people take their vitamins only once a day. Health Monthly as a chemist think it’s perfectly acceptable to sell expensive products without warning that extend pass the use by date. This was not sold at a major discount in their overstock or clearance sale. It was just on sale for a few pounds less. Totally disgusted in Health Monthly and this is not the first time. They apparently state that freshness is guaranteed if you type their name into a search engine. If this is how chemists take care of us what hope do we have? Please Swanson find another seller, these people are trying to kill us! Their customer service, seem to think it’s okay if I waste time and money returning it for a refund…..of course I have nothing else to do all day except mop up after your mess!!!!!! Not interested in their reply, it took me hounding them for 3 days to get a lame answer.....Totally disgusted!!!”
“I placed an order on the 23rd May. I knew 3 of the items were out of stock but it stated delivery 3rd July. The date came and went. I called them this week (August) as I still didn't have my items. I was told they were (miraculously) being delivered that day or the next and would be sent out straight away. Delivery to Spain in 10 - 12 days. Not an email or call to say the delivery was delayed. As I am going to the UK next week I asked Dean if the delivery could be re routed as it would be quicker to a new address in the UK which at the time I did not have. I got the address and called back the following day. Hung on for 10 minutes and was then cut off. I received a call back and explained about the conversation I had had the day before. I couldn't speak to Dean but the gentleman I did speak to said it was not possible. He chatted to Dean on line who denied all knowledge of the conversation we had. I have witnesses to my first conversation with him. My opinion of the company is obviously very low. An email informing me the goods were not in stock until such and such a date gave me an opportunity to order a smaller supply until these came through. We have now run out of the pills which we have taken daily for 3.5 years. We can only hope the order arrives before we go to the UK or it will be 15 days before we can take them again. Disgusted”
“I ordered 5 bottles of vitamins at a hugely discounted price. All 5 bottles arrived in one package a week before the earliest estimated delivery date. The external ring seal on one of the bottles was compromised so I contacted the seller. They got back to me promptly and solved the problem to my satisfaction. I did not experience any of the problems other reviewers faced so I am happy to recommend Health Monthly to anyone thinking of buying from them.”
“Plain unacceptable business practice.
A year ago I ordered a product and I had to do the running and checking as the product was still out of stock.
They sit with my money and don't bother to email or update me that it is still out of stock.
I gave them credit as they said they would notify me in future.
Rubbish! They received y money in April and now shows the date has been pushed forward four times with end July possible. NO NOTIFICATION! Never again.
I want my money back and will go elsewhere.
They dont do what they say they will do.”
“Excellent range of quality products ..competitively priced & great value for money ...
Customer service provide an exceptional service ...helpful & efficient
Thank you kindly to the health Monthly Team for an overall impressive service”
“They share orders in two separate parcels. Post one part and later claim they posted second part which never arrives They remove also all order from buyer's account so all the evidence should be non existing. I advice to make print screens and to keep all e-mails from them regarding the existing order. I did.”
“Delivery takes a ridiculous length of time. It will be nearly a month for an item which is apparently dispatched within 1-2 days of ordering. Will not order from here again as this has happened before.”
“Having to wait indefinitely eg 6-8 wks plus, with ever changing dates of delivery, for a pre-ordered and pre-paid for product, is completely unacceptable.”
“I ordered a product that was experiencing a general supply side problem with all companies. I was regularly updated on the ETA, I was patient and my goods were eventually delivered. There was no indication at anytime that they would elope with my money.”
“When you use this site, you must be aware that they are sending items from abroad. You will only know this, once you have paid for the item and you receive the dispatch notice. I had wrongly assumed I would receive my items within 7 days. Its now been 10 days and I have been by Customer Services that I can expect the items within 4 weeks of dispatch. They also told me to check my letterbox, the local post office and to "stay calm". They told me they would do nothing until at least 4 weeks had passed. I have to wait this long before they will do anything, I don't think so. Luckily I paid by Paypal and I have already started a case against them. This is not what I expected. If I had known that items could take this long and that they were being sent from abroad, I would never have ordered from this abysmal company. Iherb can send items from the USA and have them arrive within 5 working days. I will never order from this company again.”
“My friend ordered some pills for me around £10 worth and was dispatched on the 30 April 2018, and they still have not arrived after 10 days. When you complain they sent you a patronizing email, and when someone does reply they say wait till the 23 May and go to your local PO to checked to see if they are there. Yeah we have time to go miles to the local PO on a whim. 1-3 days they say when he ordered them dont waste your time with these go and walk to H&B and pay a bit extra”
