“It's becoming increasingly difficult to find 'skilled human beings' rather than chatbots at the end of support lines, but I've been with this company for over 25 years now and their tech support has, without fail been first rate and courteous.
I've never felt the need to seek alternative hosting solutions and heartily recommend this company.”
“I had an immediate response to my query to say that it was being looked at. The issue was then resolved very quickly and our website back up and running. First rate customer service.”
“Excellent patient work by Alex T, got me over a hurdle towards installing Cloudflare to fight a bot attack, including downloading a YouTube video of how to set nameserver info on the Fasthosts platform, where the name is hosted (the website hosted by Heart) .
Right now ZERO bots.”
“I’ve received so much brilliant support, especially from Alex T and Andrei. They have both answered many questions, fixed any problem and helped me get on my way with designing my website. This is all very new to me and their kindness and patience have been so refreshing and much needed!”
“I've had a consistently great experience with Heart Internet's support team. They've responded quickly and professionally, resolving issues efficiently.”
“The service just keeps getting better and better and I am not only very happy about it but most appreciative that Heart Internet is a one-stop-shop for many services we required to keep our sites and domains safe and efficient.
Can someone please thank Si, for the prompt response and courteous service I was provided today. Thank you.”
“I've worked with Heart Internet for many years now and have always found the support team to be helpful and resourceful, solving problems for me quickly.
Recently, I've been supported by Si Crouth, who's been exceptional!”
“Terrible company no telephone support. This is verging on a scam company.
After cancelling my services, heart internet trying to collect payment, even though we have cancelled in advance
20 emails and 20 bank notifications
Harassment
Why is this company still operating
We personally advice anyone not use this company or associated companies
Needs to be struck off
Be warned”
“This company should be closed down as they do not respond, their live chat does not work and we have been crippled by they closing our account and having no access to our emails and website.”
“The Worst Company I Have Ever Dealt With.
A year has passed since my last review and still this awful company are taking money from me without consent. I can't log into my account as it was closed a year ago. They take money from my bank for a domain I have never heard of and give me no way of stopping it.”
“The most shocking customer services I have ever experienced, ever.
We have a reseller account, and despite disabling multiple hosting packages, we have been billed over £1,000 in SSLs which we did not require and cannot be used.
I requested heart internet disable our reseller account and stop all ssls.
In turn they have locked me out of the system, left me unable to login to log a support ticket, and unable to deal with a request for a refund.
Email support is non responsive to 3 emails, and telephone support say I have to login in order to log a ticket (which I phsyically cannot do).
I would not recommend to anyone.”
