HeatandPlumb Reviews

Name: HeatandPlumb
Address: 72 Molesworth Street, Wadebridge, Cornwall
Rating: 2.01

2.0 Rating 134 Reviews

24 %

of reviewers recommend HeatandPlumb

2.0

Based on 134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About HeatandPlumb:

Buy Heating and Plumbing supplies Online who has Over 55,000 DIY Supplies, Fittings and Materials at amazing prices. HeatandPlumb.com has become a household name amongst the DIY in who is frequently processing 3000 plus orders per month the UK. Some of our best-performing product ranges include boilers, bathroom suites, shower enclosures, radiators and disabled products.

Visit Website

Phone:

0120 881 2587

Email:

sales@heatandplumb.com

Location:

72 Molesworth Street, Wadebridge
Cornwall
PL27 7DS

Write Your review

Tell us how HeatandPlumb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

HeatandPlumb 1 star review on 12th September 2024

Anonymous

HeatandPlumb 1 star review on 4th August 2023

David Harbron

HeatandPlumb 1 star review on 14th April 2023

Kaz B

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order online , I had to then call them after 3 attempts eventually got through to an overseas call centre , the first person said they had no order on record, I called back again and the second person found the order I had to ask for a copy to be e-mailed to my address. Then had to contact them re delivery, online chat, they said they can do next day delivery, but they simply can't. Another call to cancel my order, and ask for a refund, and I'm not at all confident they knew what I was asking for. In the end I have raised an issue with paypal.”

Helpful Report

Posted 4 years ago

“purchased Nuie mdf water resistant gloss white side and end panels and received within 3 days of ordering.Installed 5 days later and within 2 days the upper edge of end panel where it abuts to bath tub lip as blown. Silicone sealant was forced into all joints with only the manufactured edges showing so water cannot enter to back of panel which is not vinyl wrapped, No problem,it as a 5 year warranty contacted Heat and plumb and reply I got back is the problem is caused by water ingress. What load of rubbish its total garbage cheap and nasty, I had previous panels from bathPanelStore and they where perfect after 12 years and installed identically ,only replaced as new bath as been installed and they where to short to fit. DO NOT BUY THESE NUIE PANELS YOU WILL REGRET IT”

Helpful Report

Posted 4 years ago

“Late delivery Sent wrong item Never sent returns form so was unable to get refund I will never use this company again Be warned”

HeatandPlumb 1 star review on 18th August 2020

Helpful Report

Posted 4 years ago

“worst online service I have ever dealt with.Order not delivered on the agreed day.When phoned to cancel they said it is not possible because it has already been dispatched.Trying to return an item was impossible.After many calls,I had to give up.One star rating is too much for it”

Helpful Report

Posted 4 years ago

“I placed an order a month ago for 7 radiators , have received 3. Endless excuses, many phone calls and emails. Getting nowhere having spent £2000.”

Helpful Report

Posted 4 years ago

“Placed an order, that should have arrived within 3 days, to be told after I had ordered and payed for the goods, that they may be a week or more! No good to me as I had a plumber booked. So I cancelled the order and asked for my money back. They have given me excuse after excuse why they could not give me a refund. They accused me of having had the goods and lying about it!! It has taken me 6 weeks, numerous phone calls, emails and eventually getting my credit card company involved and threatening them with trading standards to finally get my money back yesterday. Never never never deal with this company!!”

Helpful Report

Posted 4 years ago

“Extremely disappointed with this company’s service. I ordered a shower door, was told online it was in stock on a 3 day lead time. Waited more than 3 days, eventually spoke to Vishal who told me there was an issue with their suppliers. Heat and Plumb are just the middlemen, they don’t stock shower doors themselves! After being advised my door would be delivered last Thursday and waiting in all day it didn’t arrive. Contacted them again and I was told there were technical issues and or courier issues. Clearly just excuses 😠. After originally placing my order on the 22nd June I have finally received a refund to my credit card today. So over 3 weeks down the line I now have to buy a shower door elsewhere. Absolutely appalling service, if I could give zero stars I would. Buyer beware I would advise not touching this company even with a very long barge pole!!”

Helpful Report

Posted 4 years ago

“Item delivered was different to what was listed on the website. They refused to take the item back. Then ignored any further correspondence.”

Helpful Report

Posted 4 years ago

“Wrong valve delivered . Customer has no bathroom for 3 weeks . Promises broken every day . Drop shipping company doesn't hold stock and knows nothing about the products or industry they claim to expert's in . DO NOT USE THIS COMPANY.”

Helpful Report

Posted 4 years ago

“Appalling company, do not touch with a barge pole. The only thing they are good at is lying. They don't even deserve one star.”

Helpful Report

Posted 4 years ago

“I made two orders with Heat and plumb - one i had no issue with, the other was a different story. They sent me two faulty products (the second being a replacement for the first) and trying to arrange a return and refund was an absolute nightmare. There customer service was shocking. I have an email chain with over 70 messages and the issue is still not resolved. I would not order with them again.”

Helpful Report

Posted 4 years ago

“Great service over the phone when placing the order. They told me what items I was missing which saved me the hassle of not having when plumber came to fit. Thanks for your help. I will definitely tell my friends about you.”

Helpful Report

Posted 4 years ago

“Excellent service, where I was kept up to date throughout the process of when the goods will be delivered. Friendly customer service as well”

Helpful Report

Posted 4 years ago

“H & P - excellent! Good website. Easy to make an order and pay for it. Timely delivery. I have placed three or four orders with H&P recently and find their service splendid. Thank you H&P.”

Helpful Report

Posted 4 years ago

“Fast Delivery Service considering current situation. Thanks very much, will defo recommend you guys.”

Helpful Report

Posted 4 years ago

“This is the first time i have used this company and i am pleased with the service, delivery was sooner than expected and well packed. The product was in the sale, but i have seen the same product in other places for 3 times the amount i paid. So i am very pleased and will certainly use this company again”

Helpful Report

Posted 4 years ago

“Extremely poor service - would not recommend. We ordered a sink from the website which stated it came complete with fixing kit. It did not advise we would need flexible hot, cold and waste pipe to fit, as it is a solid unit it has to be fully plumbed in prior to fixing to the wall, hence the pipework all needs to be flexible. Due to the lockdown our plumber had to delay the installation which meant we were outside of the 30 day return period. When he installed it he was unable to source the flexible pipes, our only only solution was to source another sink on the day which could be fitted with standard plastic waste pipe fittings. Heat and Plumb have refused to accept the return so we now have a sink in perfect condition with no use of, the communication has been pretty poor too with absolutely no empathy or responsibility shown on their behalf.”

Helpful Report

Posted 4 years ago

“I ordered from them, the product was faulty and dangerous (risk of electric shock). They refused to refund me or even give me a replacement. Totally rude and unhelpful on the phone. Avoid this company at all costs. They aren't a real company with a physical address.”

Helpful Report

Posted 4 years ago

“Their customer service is woeful - I can't believe the rudeness of the staff. Everything has gone wrong from start to finish with this company.”

Helpful Report

Posted 5 years ago

“Fantastic service couldn’t have wished for better.Thankyou.”

Helpful Report

Posted 5 years ago

HeatandPlumb is rated 2.0 based on 134 reviews