Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,590 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,590 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

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Uber Support 1 star review on 6th January 2025

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Anonymous

Anonymous // 01/01/2019

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“Absolutely horrible service!! Ordered from Uber eats and my order was incorrect when it arrived. Reached out to customer support and provided photos and I was refused a refund without any reason given, was only given auto generated responses, and was told all I can do it leave a review on the restaurant and delivery person. What good does that do me! They do not care about genuine customer service at all! They only want money. I still want my money back for my incorrect order.”

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Posted 3 months ago

“Would have given them a 0 score but not an option. Worst customer service. How are they allowed to do false advertisement. I thought that was against the law. Estimated time of arrival does not match true delivery time. And no matter if you cancel in 1 minute after being placed you will still be charged. Posted picture of one of their customer service representatives telling me not to cancel through the app must do a chat to cancel to avoid being charged.”

Uber Support 1 star review on 27th September 2024

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Posted 3 months ago

“Agent, was annoying and did not listen. I had order delivered, only got half order. Agent gave me nothing but attitude I will contest this charge with vc company.”

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Posted 3 months ago

“Terrible service. If your order is canceled they offer no way of receiving money off your next order”

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Posted 3 months ago

“I ordered a Uber ride on 09/23/2024 my driver Doyle with a Cadillac XT5, PXF6587 began my ride without me in the car when I canceled the ride Uber refused to refund me my money I work hard to earn my money they just let their employees rip people off and that’s very unprofessional and unfair this is wrong”

Uber Support 1 star review on 25th September 2024

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Posted 3 months ago

“Need Uber at VA hospital,driver was Ivan,he went to the wrong entrance when told which entrance it was ,waited two minutes and left!! Still got charged for !! Never use or recommend!!”

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Posted 3 months ago

“Uber eats is a straight scam, that's why they're always getting sued....If I didn't have to I wouldn't give them a star at all...”

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Posted 3 months ago

“Uber overcharge credit card for unknown reason!!!! Uber overcharged me on a ride I did on 05/21/24. The statement on Uber app/site shows the charge of $20.24 including tip. They additionally charged my credit card $23.92 and I don't know why. It's not included anywhere in the app. Was unable to get a hold of anyone. Phone #'s unavailable. They only have help by frequently asked question. Will not be using them again. I'd rather take a taxi from now on. PS: They also have done the same thing on my previous trip of 10/02/2022 in Chicago. Just warning: be aware. Zelia L.”

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Posted 3 months ago

“I was charged the wrong amount, the original charge was $9.46 now I'm being charged $67.80 for a ride that was 15 minutes away, I am not happy with Uber, i should not be chargered $67.80 and I will be going with lyft”

Uber Support 1 star review on 22nd September 2024

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Posted 3 months ago

“What a nightmare! I wanted a refund of money I mistakenly put on my Uber account, and I got the total runaround through their 24-7 "support" app. Only AI responses. So much for personal care. I've only actually used Uber ride once before, and it was fine. Now I'm nervous about using Uber on my upcoming trip ... a company that has such incredibly poor customer service.”

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Posted 3 months ago

“the worst customer service agents in the world”

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Posted 3 months ago

“UBER CHARGED MY CHECKING ACCOUNT FOR "TRAVEL" EVEN THOUGH UBER DOES NOT OPERATE WHERE I LIVE! THERE IS NO WAY TO EMAIL OR SPEAK TO CUSTOMER SERVICE! I HAVE TRIED TO GET MY MONEY BACK FOR OVER TWO WEEKS. SO THANKS UBER.I HAVE TO TRAVEL TO MY BANK, WHERE THEY WILL HAVE TO ISSUE ME A NEW DEBIT CARD! NOW, I HAVE TO CONTACT ALL OF MY BILL PAY AND SUBSCRIPTION SERVICES BY PHONE TO CHANGE MY PAYMENT INFORMATION!!! UBER GETS NO STARS FROM ME!! THINGS ARE MESSED UP ENOUGH IN OUR COUNTRY. PEOPLE WORK HARD TO PAY THEIR BILLS AND LIVE AND EAT! I WILL REFRAIN FROM USING PROFANITY. BUT WHAT I WANT TO SAY TO UBER STARTS WITH AN F AND ENDS WITH A U......THAT'S EXACTLY WHAT UBER SAYS TO CUSTOMERS AFTER THEY GET THEIR MONEY!!!!!”

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Posted 3 months ago

“When I cancel ride charging cancellation fee and when uber driver cancelling ride why not paying me cancellation fee shame on your services”

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Posted 3 months ago

“One of the worst company I ever worked for”

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Posted 3 months ago

“Drivers want more, do not turn up. Uber does not help and just charges you. Big racket. Scam. Has happened to me 4 times in aonth”

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Posted 3 months ago

“I want to give one of the drivers a review that he deserves. Never had issues with Uber, I love the fact they are there for us. One driver whose name is Alonso, was scheduled to pick me up for WORK. and he never showed up although it showed he was 50 ft away. I waited and waited, I had to get a co worker to send me one. Alonso is using Uber to get easy money by us having to cancel our rides. Dishonesty doesn’t pay. We work hard for our money while he sits at home collecting cancellation fees. Uber should not allow him to work for them. This put stress on me and I get seizures from it. Which is why I have to often depend on Uber. My co worker was running late to her job because of my being late waiting for Alonso.”

Uber Support 1 star review on 20th September 2024

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Posted 3 months ago

“I HAVE AN ALLERGY AND THEY DAMN NEAN KILLED ME, GOOD TJIG I always look”

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Posted 3 months ago

“Sbse chutiya service he online pay krneke badha driver ne paise liy. complete krne ke badh customer care vale bol rhehe paise nhi aaye Uber account me”

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Posted 3 months ago

“The worst!!! They don't care about their customers. I had a ride one night and the driver was inappropriate and they wouldn't do anything. So Im filing charges with the police!! Uber, if ur reading this, maybe try to be more customer based then just about the money. Maybe also have drivers that speak English or can communicate with their passengers. I had a ride with a driver that only spoke Chinese and he drove me to the wrong place. Still didn't give me a refund or credit or even apology. They suck. Lyft is wayyy better.”

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Posted 3 months ago

“Who about to pay $36 at 10:30pm on a Thursday night to get 20 minutes away from where they’re at not me….?!?!?!?!”

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Posted 3 months ago

Uber Support is rated 1.1 based on 1,590 reviews