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Uber Support Reviews

1.1 Rating 1,650 Reviews
2 %
of reviewers recommend Uber Support
1.1
Based on 1,650 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult

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Uber Support 1 star review on 24th January 2025
Kyilee B
Uber Support 1 star review on 24th January 2025
Kyilee B
Uber Support 1 star review on 21st January 2025
Anonymous
Uber Support 1 star review on 21st January 2025
Anonymous
Uber Support 1 star review on 21st January 2025
Anonymous
Uber Support 1 star review on 10th January 2025
Anonymous
Uber Support 1 star review on 10th January 2025
Anonymous
394
Anonymous
Anonymous  // 01/01/2019
Uber eats is a straight scam, that's why they're always getting sued....If I didn't have to I wouldn't give them a star at all...
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Posted 4 months ago
Uber overcharge credit card for unknown reason!!!! Uber overcharged me on a ride I did on 05/21/24. The statement on Uber app/site shows the charge of $20.24 including tip. They additionally charged my credit card $23.92 and I don't know why. It's not included anywhere in the app. Was unable to get a hold of anyone. Phone #'s unavailable. They only have help by frequently asked question. Will not be using them again. I'd rather take a taxi from now on. PS: They also have done the same thing on my previous trip of 10/02/2022 in Chicago. Just warning: be aware. Zelia L.
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Posted 4 months ago
I was charged the wrong amount, the original charge was $9.46 now I'm being charged $67.80 for a ride that was 15 minutes away, I am not happy with Uber, i should not be chargered $67.80 and I will be going with lyft
Uber Support 1 star review on 22nd September 2024 Uber Support 1 star review on 22nd September 2024
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Posted 4 months ago
What a nightmare! I wanted a refund of money I mistakenly put on my Uber account, and I got the total runaround through their 24-7 "support" app. Only AI responses. So much for personal care. I've only actually used Uber ride once before, and it was fine. Now I'm nervous about using Uber on my upcoming trip ... a company that has such incredibly poor customer service.
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Posted 4 months ago
the worst customer service agents in the world
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Posted 4 months ago
UBER CHARGED MY CHECKING ACCOUNT FOR "TRAVEL" EVEN THOUGH UBER DOES NOT OPERATE WHERE I LIVE! THERE IS NO WAY TO EMAIL OR SPEAK TO CUSTOMER SERVICE! I HAVE TRIED TO GET MY MONEY BACK FOR OVER TWO WEEKS. SO THANKS UBER.I HAVE TO TRAVEL TO MY BANK, WHERE THEY WILL HAVE TO ISSUE ME A NEW DEBIT CARD! NOW, I HAVE TO CONTACT ALL OF MY BILL PAY AND SUBSCRIPTION SERVICES BY PHONE TO CHANGE MY PAYMENT INFORMATION!!! UBER GETS NO STARS FROM ME!! THINGS ARE MESSED UP ENOUGH IN OUR COUNTRY. PEOPLE WORK HARD TO PAY THEIR BILLS AND LIVE AND EAT! I WILL REFRAIN FROM USING PROFANITY. BUT WHAT I WANT TO SAY TO UBER STARTS WITH AN F AND ENDS WITH A U......THAT'S EXACTLY WHAT UBER SAYS TO CUSTOMERS AFTER THEY GET THEIR MONEY!!!!!
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Posted 4 months ago
When I cancel ride charging cancellation fee and when uber driver cancelling ride why not paying me cancellation fee shame on your services
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Posted 4 months ago
One of the worst company I ever worked for
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Posted 4 months ago
Drivers want more, do not turn up. Uber does not help and just charges you. Big racket. Scam. Has happened to me 4 times in aonth
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Posted 4 months ago
I want to give one of the drivers a review that he deserves. Never had issues with Uber, I love the fact they are there for us. One driver whose name is Alonso, was scheduled to pick me up for WORK. and he never showed up although it showed he was 50 ft away. I waited and waited, I had to get a co worker to send me one. Alonso is using Uber to get easy money by us having to cancel our rides. Dishonesty doesn’t pay. We work hard for our money while he sits at home collecting cancellation fees. Uber should not allow him to work for them. This put stress on me and I get seizures from it. Which is why I have to often depend on Uber. My co worker was running late to her job because of my being late waiting for Alonso.
Uber Support 1 star review on 20th September 2024 Uber Support 1 star review on 20th September 2024 Uber Support 1 star review on 20th September 2024
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Posted 4 months ago
I HAVE AN ALLERGY AND THEY DAMN NEAN KILLED ME, GOOD TJIG I always look
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Posted 4 months ago
Sbse chutiya service he online pay krneke badha driver ne paise liy. complete krne ke badh customer care vale bol rhehe paise nhi aaye Uber account me
Uber Support 1 star review on 20th September 2024
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Posted 4 months ago
The worst!!! They don't care about their customers. I had a ride one night and the driver was inappropriate and they wouldn't do anything. So Im filing charges with the police!! Uber, if ur reading this, maybe try to be more customer based then just about the money. Maybe also have drivers that speak English or can communicate with their passengers. I had a ride with a driver that only spoke Chinese and he drove me to the wrong place. Still didn't give me a refund or credit or even apology. They suck. Lyft is wayyy better.
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Posted 4 months ago
Who about to pay $36 at 10:30pm on a Thursday night to get 20 minutes away from where they’re at not me….?!?!?!?!
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Posted 4 months ago
when you’re picked up, you agree on a price that’s what it should be unless you add more stops. I have been overcharged by Uber drivers twice Once the ride was supposed to be $46 When the bill came in, it was 112 The Uber driver stated on the receipt I was in the car for almost an hour We were not! It was only about 20 minutes. I have been low to Uber over any others up until now I have taken Ubers Many many times. And of course, Uber did not make it right once again Nor did they say they were going to fix the problem. And Uber driver should not be able to change the price less you’re making additional stops and it should be a great upon.
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Posted 4 months ago
Uber's owners don't even knoe what is going on in their own company. i'm a driver based in the UK. i have a neurolgical condition and i was trying to explain to the customer support female that i couldn't access the zoom virtual go electric webinar. She had zero patience and zero accounability and then said abruptly right i'm hanging up the phone then hung up on me. i couldn't beleive a multi national company would allow this.
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Posted 4 months ago
Absolutely useless. I have been unable to verify my phone number for a week on an account I have been using since Uber began. I'm essentially blocked from booking rides etc. I receive the same run of the mill responses every time I reach out for help with nobody even attempting to assist me on the Uber side.
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Posted 4 months ago
Not impressed being charged $46.00 for a 4 block drive.
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Posted 4 months ago
Uber is terrible!! The driver didn't arrive at my address, and I was charged a waiting fee, and that was a few times already. Don't use Uber ever!
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Posted 4 months ago
Account was compromised and used by someone other than me in Mexico and Uber customer service was awful
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Posted 4 months ago
Uber Support is rated 1.1 based on 1,650 reviews