Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,714 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 1,714 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 23rd February 2025

Deb

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber offered a ride with a wait of 6min which driver cancelled just before arrival time, Uber switched to an offer with 30min wait time which I then tried to cancel immediately but the app does not display cancel options easily and then forces you to accept a 50% charge to cancel yet the remaining wait is now approximately 28min and your options is only to accept to pay 50% charge to cancel or just wait for the ride. Uber needs to rectify this or we need to avoid using Uber.”

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Posted 1 month ago

“Request to all riders not to use uber platform for their commute they dont pay good to drivers exploitation of hardworking people..its better to give business to other private taxis ..uber charges 100% to ridership and pay 40% to drivers..how is it fair to driver ..please use other ride share companies than uber”

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Posted 1 month ago

“Jaylin S is a theif and Uber customer service is useless. Never again will I use Uber, nor will any of your drivers deliver to my address.”

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Posted 1 month ago

“I made an order with dominoes and cancelled the order within 3 minutes because I realized one of the pizzas had tomatoe switch I’m allergic to. I called Dominoes and they told me it was in the oven and refused to remake it. Now Uber is refusing to give me $30 I paid for food and delivery because dominoes lied to them and told them they made the order and sent it out for delivery. I’m on one income, 5 small children at home, no food. And the America I grew up in that is called stealing. Uber refuses to refund me because of what dominoes said and Uber won’t let you escalate to a supervisor. It’s just legal for them steal your money and I have yet been able to speak with someone who at least understands me. Uber and dominoes ought to be shut down”

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Posted 1 month ago

“If I could get away with giving no stars I would. Uber charged me $70 to take me literally 21 miles. I had never in my life been on all of the additional back roads and loops and turns the see eyed Uber route took me. It was insane and so extra that I will NEVER use uber again.”

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Posted 1 month ago

“They charged me for their Uber one service without asking. This was $110 for an annual fee for a service I hardly use. I was unable to contact any customer support so I will be disputing the charge.”

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Posted 1 month ago

“So like we just running with the business model idea of stealing from your customers now huh? You have to charge the FULL drive amount a second time for the tip to go through? That's theft you fuckers. I'm switching to Lyft you guys are a joke.”

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Posted 1 month ago

“Terrible costumer service and they charge you $25 dollar if you make mistake by tape wrong address even if you cancel in the second 😡😡😡😡😡😡”

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Posted 1 month ago

“Unsupportive and no results, really disappointing”

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Posted 1 month ago

“Be aware using this company if you have a gift card. They would not let me use it because they wanted me to use my debit card instead. So they stole my gift card and refused to give me a refund for the money I could not use. Lyft is way better”

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Posted 1 month ago

“Horrible experience. They robbed me twice for my money. They have AI generated support chats. They took my money and never delivered food and I called resturant to pick it up my self cancelling. The resturant said you canceled we got the canceled we will not get paid and we did not my order. Uber said the opposite. Liars they are and unprofessional. Horrible experience not once but twice.”

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Posted 1 month ago

“Driver was nice but was running low on fuel.Didn't fill his car up with gas until he dropped me off and was trying to bum money off other people to fill his error.I had way more responsibility of drivers than this.Plus he was NOT LGBT friendly!”

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Posted 1 month ago

“Charging me for cancellation fee, and It was the driver that didn’t show up. And then coming home from the airport, the girl didn’t help me on my luggages, I had to tell her to help me. I guess that’s the difference between a male driver they automatically come out and help. I file a complaint on PayPal for getting charged on the service I didn’t get. Paypal gave me a refund but Uber always charged me again or else I won’t be able to use uber. The problem also cannot contact a live customer service.”

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Posted 1 month ago

“2nd time my order wasn't delivered. This company and they're drivers steal from people. I'm deleting the account for good.”

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Posted 1 month ago

“Uber charges more money than it shows while booking cab. Also a driver today threatened by dragging the drive for extra money. Even though I had back issue. It's a worthless app having no concer for customer.”

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Posted 1 month ago

“Worst ride ever with Fetsom PMR1277.He had the window down with the cold air blowing directly in my face and it’s freezing in his car with no heat in my very very cold. He also was rude when I first got in his car telling me I can get out. Never again will I use the app. Lyft it is for now on”

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Posted 1 month ago

“The worst customer service was given by one of the supervisor named Acy, he hung up on me, and so rude. He didn’t even pay attention to my complaint, and to strong accent to understand, he had background noise of some people that he didn’t care about.”

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Posted 1 month ago

“Everything went wrong. You guys left me stranded. I called for a pick up at evergreen hospital. Staff was preparing to take me out. Uber called and sead they were waiting outside for me. Staff huried me to the pickup point outside at west entrance. I was looking around for my uber. No uber. Then you guys texted me saying my order was canceled. Well now i had just had a surgury hours earlier. And you left me stranded. Shame on you!!!!! This is not the first time. Uber you have proven you cannot be relied on. You cannot be trusted. I would never reccomend you guys ever lousy service. This is bad buisiness. Bad bad bad uber no service.”

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Posted 1 month ago

“I joined Uber one because it said I get 3 free months and 50% off my first ride each month for theee months. So my first ride of the month was $19 and I should have got $9.50 credited. Well, it never happened and even after speaking to over 100 agents, spending a total of 26 hours on a phone, after being transferred to a “specialized “ department that handles this over 80 times (and the only thing they all “specialize” in is hanging up the phone), I have requested to speak to a superior over 30 times and get told that I am speaking, already, to the highest authority it still has not been credited! In fact, they said that unless I have a screenshot of the offer that they sent to me, they will not honor it! I have been lied to by many support agents regarding the horrific manner in which I have been treated. My inquiries quickly turned from getting what I am rightfully owed to why would they allow the agent to treat customers in such an abusive manner not paying attention to the facts or morals! They would hear none of it as they only demanded the screenshot if I want them to make good on it. It has become a challenge for me to get my offer credited and I can go the long haul (none of these number I give are exaggerated at all) but knowing now that they all have the same “canned” scripts and if no script is found they simply hang up on you it is painfully clear that Uber has no interest in honoring the offer. It seems to me that not only is it a immoral practice but very well could be against the law. They should have record of what they sent to me. So, I hate Ubers guts and it is the most earned hatred I have! Cheats! Liars! Con Artist! UBER!”

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Posted 1 month ago

“Customer service is garbage, clueless. Losing so much money because of those useless, never ever solve any issue in 6 years, so frustrating. Uber Ripping off drivers making so much money. They don't even bother by getting Stupid human to solve issues. All what they do ia saying thanl you for your patience and will work on solving your issue. Absulutley worthless.”

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Posted 1 month ago

Uber Support is rated 1.1 based on 1,714 reviews