Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,589 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

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Uber Support 1 star review on 6th January 2025

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Anonymous // 01/01/2019

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“Today unless avoidable, I would never ride with Uber again. First the ads, I struggled to contact the driver. The most unruly, unprofessional with a disgusting attitude. I can’t get in touch with Uber to complain about him. Cancelled the ride and charged a fee. Really ? The app doesn’t help.”

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Posted 2 months ago

“There is no support for customer facing issue. The app doesn’t not provide any help to connect to support. Being a valuable customer since many years it’s disappointing to delete the uber app and switch to a reliable one. Mainly there is no customer support number to even call and check. WORST UBER WORST SERVICE!”

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Posted 2 months ago

“I’ve been working with or for Uber for 6 yrs. The last 3 yrs since Covid, Earning have decreased, bonus and incentives have decrease and drivers are making less. Uber constructs a contract almost every 6 months to a yr and we don’t even know what the contract said but we end up getting less of the fare charged to the customer. The business practice is so unfair and shady that they no longer allow the driver to view the waybill (the fare breakdown) today they quoted a ride for hr and 15 min the ride took 2 hr and I had no increase in pay this is one of many things that Uber is doing. This will lower the mural of the driver soon or later. The company is becoming so shayy”

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Posted 2 months ago

“Several times now I will go to order a Uber and before I can hit the confirm button the price has increased any where from 2 to 5 dollars. Shows how scandalous people and companies have become in the changing times. Think I’ll start using Lyft. They might be a bit pricier. But at least they are consistent”

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Posted 2 months ago

“very poor customer service, you can call or talk to a live person, and if you are lucky to talk to an agent he talk to you as he is God .”

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Posted 2 months ago

“Gave one star because there’s none lower. I was charged $110,00 for a “membership” that I have NEVER requested. After days disputing with several unskilled people I gave up for there were no intelligent people to deal with this outrageous and ridiculous charge. Lost another customer!”

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Posted 2 months ago

“Uber eats is absolutely useless. It doesn't provide a good service and delivery time is pathetic. It's too long. It took more than 75 minutes. I canceled it after an hour waiting. Still they charged me. I'm not using any longer the uber and would not recommend it to others.”

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Posted 2 months ago

“Driver showed up to wrong location and was charged over the price given, they gave me a partial refund but did not refund it as cash and gave me uber credit - I reached out to support and asked for this to be refunded as actual cash and the message was just completly glossed over and was clearly an auto/AI response - Uber has had its day it is a shell of what it once was - DELETE THE APP”

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Posted 2 months ago

“Driver delivered to wrong house. They added a photo of someone else's front door with the food left on the doorstep. Uber are refusing to refund me as it was delivered, despite it being delivered to the wrong address. The front door it was delivered to was a different colour for a start. Uber are stating I am not entitled to a refund. My mind is blown. Don't ever use Uber . See the photos. How can they say they delivered it to me when they didn't?”

Uber Support 1 star review on 23rd October 2024

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Posted 2 months ago

“Worse worse worse experience with Uber. PEOPLE SHOULD REALIZE AND NEVER NEVER ORDER UBER AGAIN. This is such a rip off for delivery drivers and for people who order from Uber. You call to ask them questions and you have to keep calling them because first of all they took off all the phone lines so you have be connected through a chat, and second of all costumer service representatives hang up on you for a good 2 or 3 times before they take your phone seriously, and then at the end they just bla bla bla and they only say what they are told to say of how to use and rip off people. PLEASE THIS IS SCAM. DON’T ORDER UBER”

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Posted 2 months ago

“Terrible customer service!! After all the money this company makes! I called to try to get help with my app which would not let me get rid of an expired credit card, 3 reps could not help, 1 hung up before he even tried to help, 1 started an account in my name with the wrong email and then could not fix it, and the dumb help uber.com would not work without a working app! Awful service! Going to the competition!”

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Posted 2 months ago

“I booked uber airport service,received a message from driver to call him,I did the same and there was no answer, sent a message regarding the same and immediately my account was locked,on clicking support all that got was 404 error and when I searched on Google and tried chat support it's working only from 9 am Horrible service,though this was my first booking on uber”

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Posted 2 months ago

“It is impossible to contact uber support on the phone when you need help. You speak to automated messages and when someone does come they just read off a screen like robots and send send you a reply which isn’t even related to your topic.”

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Posted 2 months ago

“Uber rides is horrible and the worst app for rides...they're rude unprofessional and dishonest...my last driver went to sleep abd dozed off when I said hey he woke up and step on the gas. Almost slamming into the bavk of a park car...every since I made that complaint they refuse to let me book a ride ..this is horrible”

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Posted 2 months ago

“Uber will send you to a merchant and the merchant will not offer Uber pick up order. And when this happens Uber will not refund your money. You will be out of pocket for using there services to place and purchase a order that they suggested thru there app. Uber is a scamming company that needs to be put out of business.”

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Posted 2 months ago

“Very disgusting service from Uber . After the confirmation it’s taking time to connect to drivers multiple times . Unreliable service and there is no provision in the app to register customer complaints against the company . We need to collectively take a legal course of action against Uber to set right this”

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Posted 2 months ago

“Terrible. There is an agent name Jan and before solving any issue, she is just gone. Stupid uber customer care.”

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Posted 2 months ago

“Your services are the worst and your customer service reps are useless. I stopped using your services a few years ago and I decided to give it another try a few weeks ago. That was a mistake on my part.”

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Posted 2 months ago

“Terrible customer service on the main contact number. Seeing the ratings, and our recent poor phone service experience, it helped us to decide not to use your services.”

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Posted 2 months ago

“I was very disheartened by the service of your app. I booked a maruti suzuki dezire, the driver name is Hemanta parida. I waited for him like 6to 7mins and after that he told me that he can't reach to my pick up point because he thought his car won't pass through the route. I told him that even FORTUNER, HARRIER kind of cars coming to our appartment but he cancelled my trip. For that I was very late for my appointment, So I m very disappointed. My request and a honest review to the app developer that please charge something to those kind of drivers who doesn't give their best to the service for which they will have to think twice before cancellation.”

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Posted 2 months ago

Uber Support is rated 1.1 based on 1,589 reviews