Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,600 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,600 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

Anonymous

Uber Support 1 star review on 6th January 2025

Justice

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Anonymous

Anonymous // 01/01/2019

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“Like come on I ride with you guys everyday and my fare is between 12-17 dollars this morning I’ve been trying to get to work and you had the dares for the route I take everyday up to $40 come on man this is not funny now you guys made me late for work and at risk of losing my job because it’s unfair to be paying those prices for 15 to 20 minute ride.”

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Posted 6 months ago

“How does a $13 fare turn into $24 fare absolute rip off WILL NEVER USE UBER AGAIN.”

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Posted 6 months ago

“No help, no suggestions. Needed to Contact restaurant myself and go to pickup the food that I was expecting to have delivered.”

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Posted 6 months ago

“Uber steals from its drivers customers reduce tips, but customer service will not compensate you this happens every single day to me”

Uber Support 1 star review on 21st June 2024

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Posted 6 months ago

“Uber has gotten to be terrible and unreliable. Uber. Charging an over priced amount for inconvenience me for when I need a ride because Uber doesn’t have drivers at certain times of the day or night (peak hrs). Why is it my fault that Uber does not have drivers when u need one”

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Posted 6 months ago

“A driver waste pick up my medicine from walgreens in Charlestown Indiana by 5pm. Walgreens just closed at 7, and imagine that, I didn't get my medicine. So whoever was ubering today in Charlestown they're not picking a delivering orders. This is 2 times now your company has screwed me, but it will be the last! And my bank is already showing a delivery fee taken out, I want a refund!! Kim Shultz”

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Posted 6 months ago

“Brian was terrible. Stole my money and didnt even pick me up. Yet proceeded to fake and make it look like he drove me home. Absolutely disgusting and he should be completely fired. I even texted saying hello where are you. He never answered me. Therfore my $40 was taken right from his ass.”

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Posted 6 months ago

“Absolutely abysmal customer service. They don’t respond for 16 hours(16!). Then, they send you robo responses that don’t even address your actual issue! Charged me again after cancelling. Their response was that I could keep enjoying their services for the month that they stole the membership fee. Do not use Uber. Total sham of a company.”

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Posted 6 months ago

“I will never use Uber again. I went on their app, made a reservation while I was still in the building. It said immediately that the driver was there. I immediately went outside, got it the car and that was it. I now have been charged .48 for his WAIT!! What? Waiting for his customer for 30 seconds is now charged? I didn't even know where he was picking up until the order was placed, so how did I know where he was?? Also, was charged $4.35 "booking fee." What? Now Uber charges for doing business with them? And..then to top it all off they are asking what your stupid pronouns are!!! Im female and I use the English language ...for goodness sake!! This stupid company will no longer get a dime of my hard earned money!”

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Posted 6 months ago

“VERY BAD SERVICE: I LOOKED TO RESERVE A CAR AND THE APP SAID A CAR WAS 6 MIN AWAY: THEN WHEN PAID IT SUDDENLY SAID THERE WAS NO CAR AVAILABLE. COMPLETE SCAM!!!!!! THEY SHOULD SAY UPFRONT THERE’S NO CAR AVAILABLE!!! AND BOW I HAVE TO WAIT TO GET MY MONEY BACK!!!! WORST SERVICE EVER UBER!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 6 months ago

“Super disappointed about their support!”

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Posted 6 months ago

“They are a very shady company. 1st I paid for Uber One. I tried to cancel before my subscription ended and they made it difficult to do so. 2nd, I got an Uber and then after, I reached my destination, somehow a tip, that I did not give to the driver was given to him. They are shady”

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Posted 6 months ago

“First time Uber use, had scheduled a pickup, only to have them arrive early, they call, I inform them of my order. I ask them to wait, literally 5 minutes they charge me a cancelation fee, on top of my ride fee... I'll never use them Ever ever again I'll call a cab they will arrive and not charge a cancelation fee for waiting 4 me at the car repair shop”

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Posted 6 months ago

“The Uber support is one of the most incompetent departments I’ve ever come across. Unfortunately, the individuals are not trained enough to be human. They only respond with scripted responses and have no knowledge or understanding of what the driver is requesting. This stops drivers from making money. No issues are resolved quickly. I have contacted support via live chat at least five times and they all have a script to read and recite not caring for the actual concern. Not one agent connected me with a supervisor that I requested for escalation of my very simple issue.”

Uber Support 1 star review on 18th June 2024

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Posted 6 months ago

“I would give them a zero if I could. I’m a black female driver and they are the most petty, unprofessional set of bullies that I have ever worked with. They are vengeful and childish. They will do anything to destroy your life. Black females don’t do it! There are cacausian riders who lie to satisfy their agendas and the Uber dispatchers follow suit. What they going to when it’s only them and the Hispanics left. Turn on each other as usual. I use to love this job now I hate the people I work with. Kudos for being the most idiotic people on the planet. Bravo 👏”

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Posted 6 months ago

“Response time is horrifyingly slow. I'm currently in the weeklong (and counting) process of retrieving my phone which was left in a driver's car and the process for retrieving it has been entirely gratuitous and difficult. For as much as you would think it would happen, the contact options for being contacted by your driver about a lost phone are limited to... a phone call??? In any case, if there is a call line for customer support, I've yet to find it. Additionally, having to wait for a phone call on a friends phone is a ridiculous idea.”

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Posted 6 months ago

“Driver wpz nice n polite,considerate and caring,amazing taxi driver 10/10”

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Posted 6 months ago

“They suck charged me for Uber one when I never subcribed”

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Posted 6 months ago

“I am all about paying extra for “premium “ cars but when I ask for premier and they try and send me a Tesla model 3 car that’s trying to take advantage , it’s a 30k car but Uber is saying it’s a “premier” car . Not okay”

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Posted 6 months ago

“Why can you not talk to a human? Absolutely the number 1 customer service company for inability to care about customer support. Going to Lyft permanently.”

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Posted 6 months ago

Uber Support is rated 1.1 based on 1,600 reviews