Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,592 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

Anonymous

Uber Support 1 star review on 6th January 2025

Justice

389

Anonymous

Anonymous // 01/01/2019

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“Επιεικώς απαράδεκτο να προσπαθεί κάποιος πάνω από μισή ώρα να βρει ένα διαθέσιμο ταξί μέσω της εφαρμογής. Και έγιναν πιο ακριβοί και αυτοί και ο ανταγωνισμός τους κι δεν βρίσκει ταξί κανείς όταν το θέλει. Θα πρέπει να κοιτάξουν μια λύση και για επείγοντα όχι μόνο τα prebookings. Περισσότερη ζήτηση σημαινει και την ανάγκη για περισσότερα ταξί.”

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Posted 4 months ago

“Dis honest”

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Posted 4 months ago

“Uber is a company that thrives on deceptive business practices and convoluted customer service systems. Charging for uber one subscriptions 48 hours before the renewal date and stating that you will not refund the charge if you try to cancel within those 48 hours, due to the disclosure being intentionally hidden in the terms of service, is deceptive to the point of straight up criminal thievery. If you do not explicitly disclose your scummy business practices in a way you know a customer will see it when they sign up, your business is predatory and deserves to be reported to the government and punished to the fullest extent of the law. Additionally, making your customer service nearly impossible to find online and not having a single phone number listed where someone can contact support shows that your intentions are malicious, that you know exactly what you’re doing, and that you have perfected the art of stealing from the middle class. I cannot in good faith allow anyone in my life to give money to a company as money hungry as this one, and rest assured that I will ensure that I never step into a vehicle with an uber logo on it as long as I have another option, regardless of how much that alternative may cost me. If uber has no haters, then I am no longer breathing. I will remember the way you treat customers for the rest of my days, and no apology or monetary compensation could ever change that. I would rather sleep on a curb outside of a bar on a cold, rainy night than pay or let my buddies pay for an uber driver to take my drunk self home. Do not let this company scam you.”

Uber Support 1 star review on 9th September 2024

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Posted 4 months ago

“95 percent of the customer service representatives are rude and unprofessional. You try to explain something calmly and they don't listen. You have to contact them several times before you get someone who will They state, we thoroughly investigated your situation but they really do not. I will not be driving much longer. I have a 5 star rating because of my customer service and over 5000 rides. But they just end the conversation before proving or listening to your data. 28 years in the financial business, if someone did that they would be fired. You do not end conversations until something is resolved. People have gotten me as a rider and said, "we heard about you." " We were excited to finally get you." That's the type of customer service you should strive for.”

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Posted 4 months ago

“I'm facing issue with Uber shuttle from last 15 days.. all booked shuttle canceled nd some of their driver take cash when we board shuttle from different locations. Pethatic condition from last 15 days.. no calling option to discuss issues.”

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Posted 4 months ago

“I tried to book an Uber in advance and put in the pick up address however they wanted to use my home address which was much farther. I’d rather call a cab at this point. It was only 10 minutes from the airport. I’ve never used Uber n never will again”

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Posted 4 months ago

“Cancelled order not honored. Order cancelled right after order.”

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Posted 4 months ago

“This happened to me three years ago. I brought hundred and ten dollars of food for my family and this Spanish lady drop off a salad I tired reaching to her and uber no response and I never got my money back so if I can give uber a zero I would”

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Posted 4 months ago

“I’m a driver for Uber. Driver support is a freaking joke!! Outsourced reps who have no common sense or understanding for situations. I have been blocked out of my driver account for a week now with no resolution in sight. I feel really sorry for all the people that gave bad experience reviews. Uber does not support their drivers and leave them in the learch! If they treat the drivers like that…watch out riders.”

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Posted 4 months ago

“It’s fraud with poor people who are being used along with their brand new expensive cars for the advantage and profit of Uber ownership. For one ride Uber company gives $4-5 for going to destinations, picking up riders and then dropping them off. Isn’t it a big fraud and cheating with ppl by using their hard work, gas, car mileage, and paying so disappointing amount. Fake Uber earring is not a right source of income. It misuses others money and services and puts billions on their own pocket. It’s unjustifiable and Uber must come to an end. People should use their independent cabs and will make right money according to the distance and all amount will go in the pocket of someone who really in fact deserves. People stop working like a dummy dolls for Uber. They are frauds”

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Posted 4 months ago

“Yesterday in Manhattan, I was dumped twice in under 10 minutes after each driver said he was at the pickup point. They lied and were never at the pickup point. Uber treats customers terribly and gives no in app support to customers having pickup or ride issues. This is contemptuous of customers. Despite being a member and global customer since 2096, I’ll not be using UBER again.”

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Posted 4 months ago

“They know and understand nothing—— waisting our time——- always send electronic messages without understanding”

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Posted 4 months ago

“Not a good company”

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Posted 4 months ago

“They are an absolute asinine company with policies for that cover their own ass and don’t care about the customers or the drivers. There’s no respect an they keep adding drivers. There’s no loyalty to the OG’s and they’re screwing their customers.,”

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Posted 4 months ago

“Rides are great but uber eats never has drivers available for hours. Why do inoay for uber one. Garbage”

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Posted 4 months ago

“Also would give zero stars if possible. Consistent problems with delivery orders and rides. Difficult to reach a person to address issues . Reserved a ride to airport and missed plane because no show driver . I was even charged and thanked for using them…. Never again will use Uber services”

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Posted 4 months ago

“I would give less than 1 if possible. I reserved a ride the day before it was needed. It was confirmed. The time I was supposed to be picked up came and went...no messages. No texts. No calls. When I went to the app and tried to figure out what was going on, I finally got an on-screen message that no drivers were available! Why do they make reservations when there is no actual reservation. NEVER will I ever attempt to use this service again and NEVER would I recommend it to anyone. Unreliable. Uncommunicative. And you are left with no way to contact anyone. HORRIBLE company”

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Posted 4 months ago

“Well Uber is sketchy. Do not risk your life with this. First off they had 5-6 people cancel my ride after I waited 5-10 minutes after each one was accepted by the driver. That added up to around 40 minutes of being screwed for my job. You shouldn’t risk people’s income due to horrible drivers. I need to file a real complaint. Reason why is the last of the canceled drivers turned on my street in a nice part of Jacksonville beach Florida, he was 15-20 houses away on my street, called me, asked “what side of town” I was going to after he accepted the ride and was a minute away it said. He seriously sounded ghetto, uncomfortable for me, and definitely out of it like he was on major drugs. I told him, he then hung up on me and seriously canceled the ride when he was less than a minute away. Scary Uber lets their drivers they pay due this to their customers. That guy was definitely on drugs and was a risk for my life. Almost glad he canceled on me after I waited 30 minutes. I had no choice but to go with Lyft. I’m very glad Uber has competition or I would have really lost my job due to Ubers mistakes.”

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Posted 4 months ago

“Uber just recently added an option to book a taxi and the rate usually shows cheaper than the regular price. Every time I attempted to book it, it was unavailable due to a "busy time". Everytime ia a busy time. What is the point? It only wastes my time waiting for a taxi for 10+ minutes to end up booking regular Uber fair anyway. If the app shows that there is a driver available within reach, it should be available. Never the case. I am getting disappointed over and over again. And there is no option to leave a review on the app, it's a mission impossible, yet they don't hesitate to charge the credit card right away. Uber really needs to figure out better system and customer service.”

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Posted 4 months ago

“Uber has charged me duplicate charges for a trip I took. This isn't even the first time. They then say it's an authorization hold and that the money will eventually be deposited back into my bank account, but it never happens as they claim. There was an email shared stating that they have removed authorization holds, yet they still manage to deduct twice from bank accounts and claim it as authorization holds. It's so frustrating, and they take ages to reply. I am very disappointed.”

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Posted 4 months ago

Uber Support is rated 1.1 based on 1,592 reviews