Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,588 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,588 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

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Uber Support 1 star review on 6th January 2025

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Anonymous // 01/01/2019

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“The worst company to work with. They don't care about their drivers . When you need help you can not talk to anyone in person. And they never fix the problem. You just waste your time writing messages.”

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Posted 1 month ago

“There's no way to talk to an actual person or even chat. It's ridiculous. Uber sucks and is stupidly expensive.”

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Posted 1 month ago

“Uber collect a lot of money from the customer and pay 1/6 of it to the drivers, especially when it’s on surge”

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Posted 1 month ago

“November 21,2024 Uber eats. providing specific address instructions delivery person, Alvaro delivered to the wrong address. Called me and I guided him to the correct address. He continued to argue that he was at the correct address where his GPS told him to go. after ten minutes of arguing he finally arrived. Very disrespectful and onery. Heavy language barrier and I believe that this should be address by Uber. Service was poor and I will not use Uber again. I will use another service that can give you true service and not someone that cannot speak and understand the language. Poor choice of hires.”

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Posted 1 month ago

“Thieves, worse company ever, changed to Lyft”

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Posted 1 month ago

“I was charger $75 for a $46 trip. I report the issue requesting an adjustment and Uber support lied repeatedly about the number of refund requests from my profile. I have never requested a refund and I’ve been using uber since 2015”

Uber Support 1 star review on 24th November 2024

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Posted 1 month ago

“Uber is awful and please watch your totals.. they are sneaky and add fees on here and there in hopes you will not notice”

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Posted 1 month ago

“MH01EE9398 Driver Name:Shahnaz. We booked the ride after an 8 minute waiting on 24th Nov 2024 around 3.23 upon reaching the agreed spot he kept on moving the vehicle ahead and when we asked him to stop and on reaching he cancelled the ride saying because he dosent wants to take the ride in a very rude and disgusting manner.Request to take stric action against Shahnaz. The car number mentioned above.”

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Posted 1 month ago

“The driver told me he did not receive the amount on phonepay. It was parking area so I also could not check if the amount was debited from my paytm or not. To save time, I sent the money again. He said he received it, and he left. Later I saw on my paytm transactions that the money was debited twice. I kept messing the driver to refund the amount, but he never responded. This was a trip with pay cash at the end option.”

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Posted 1 month ago

“I had uber ride last night come home to airport, I feel sick because the driver ride me dissy the road had a lot of snow.I vomit in car, but I had my pastic bag. And he created the story now, need to charged $150 clear, he made the mess at the car door, be honest -11 who will open windows? I don't think if i made his car dirty , he wouldn't talk to me and record me approved, he would ask me money immediately, send the video to center the car. ＄150 will not make him rich, Calgary winter time, becareful to drive.”

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Posted 1 month ago

“After one hour of trying every channel to write to Uber support to report an extra charge today, I have come to the conclusion that Uber deliberately making difficult for riders to access an email. And of course no phone number. I have followed every instruction and every time I am back to first square. Please tell me what government entity I should write my complaint to. Every legitimate company has a contact or support option and when you click the page for email and a page should appear for consumer to write his/ her complaints. getting refund is extremely difficult and It is on PURPOSE.”

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Posted 1 month ago

“go fcuk yoruself”

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Posted 1 month ago

“How are the booking fees higher than the actual ride charge?! And then uber has the AUDACITY ask for a tip?! The tips need to come out of the EXCESSIVE fees! I will continue to decline the tip every single time. Which is unfortunate for the drivers because they make no money. Uber collects ALL those fees and pays their drivers crumbs. This is why uber drivers are always on strike. It’s disgusting and greedy.”

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Posted 1 month ago

“My order was a joke, I ordered diner with my fiance, she only wanted one thing from the restaurant and she couldn’t even have it, because the restaurant gave as 5% of the normal product and it was cold and wet. Furthermore, I needed to do a min. order of 40 PLN to be able to order smth. Uber Support was not helpful, I got 3.60 PLN back, which helps me with nothing (never got a chance to eat the food I paid for, couldn’t order anything again with 3.60 PLN, and the prize for the product was this much only because it was a combo, the normal price for this product is much higher). I sent an appeal and got an information (after 2 weeks!) that they cannot help me. It’s a joke. I’ve been a paying customer for years, ordered hundreds of times and left many tips but God forbid one time I have a problem with my order, Uber just doesn’t care. I couldn’t have a nice dinner with my fiance because the restaurant did not provide me the service I paid for and what do I get in return? 3.60 PLN. Out of my 50 PLN order.”

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Posted 1 month ago

“Untrustworty Took payment when i never used or had any intention to use contacted them 4 times and still ignored Dont go near them with a barge pole”

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Posted 1 month ago

“Just tonight alone I’ve been canceled on 3 times in counting 👎🏾 HORRIBLE! I will never tip another driver I DONT CARE! It’s freezing out here and they want to play with me let’s see who plays harder😎”

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Posted 1 month ago

“Hi Uber, hope this review get to you… I have used your app and service both for food and drivers for a few years and also been an Uber driver in the past. But now you are ridiculous with the drivers canceling drive when they don’t show up just to receive a payment. Happen to me many times in the past and the prices goes up when to book another ride….Uber really SUCKS!!! as for uber eats, I’ve order food and waited over 30 minutes for someone to pick up but when someone did took the ride they cancel to pick and uber eats charge me a cancellation fee for which I did not cancel…now talking to many different people on chat and no one can’t help n won’t return my money back…uber policy are ass backwards….no good at all if I could I wouldn’t give no stars for this…”

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Posted 1 month ago

“Really sad how Uber can choose to charge a cancelation fee - even after not being able to find a driver and after I only then cancelled. They close out your request for help by assuming they were right and the customer was wrong. Wow. Totally not impressed.”

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Posted 1 month ago

“Uber eats along with Uber support did not investigate my situation properly and claimed that the driver Victor followed procedure and they cannot reinburst me for food I have not received and the driver had the nerve to book my order as complete I ordered 2 meals for 2 kids of 11 years old at Kentucky Tokai Capetown last week Friday Driver msg me to say that he is waiting.. I immediately phoned him and ask him where is he as he is not outside He told me he is waiting at the garage on vans road Tokai I told him but that is not my delivery address and can he please bring it to the correct address which is 19 minutes away from my house He then told me he can't cos who is going to pay him for that trip I said we'll I don't no what your app show u but mine is correct I then ask him what about the food now the children is waiting he then told me again he cannot deliver it but will take ut back to the restaurant now I then got in my car and drove to Kentucky which. Is 5 minutes away from my house. Got there manager told me that no food was brought back I waited for more then a hour and no driver I phoned Uber support as well as the manager of Kentucky. I phoned the driver several times his number was on voice mail He eventually rock almost 2 hours later and told me he had other deliveries.. I mean hello u could have told me u 1st going to drop your other deliveries instead of me driving till there and wasted 2 hours of my time He got more angrier at me for being in the wrong..the other drivers that was standing there had the odesity to say that ooh yeah if it's wrong adress we eat the food up.. I then logged a complain and all that Uber support said after Investigating we cannot reinburst u as the driver has followed policy.. Which policy? He could have confirm address with me before leaving the store cos where on earth did he get that adress from on his ph.. 2ndly he can't even speak English properly and should not have said he will take the food back to the store now and rock 2hours later with a cellphone that was on voice mail 3rdly the restuarant dobt even know who the drivers are collecting the food air a knwo their names.. I've reacmany reviews and there are many ppl out there that the same thing happened and they were never reinburst of their hard earned monies and Uber drivers just take the food for themselves that they did not even pay for Uber eats are the worst cannot come near Mr delivery at all... Uber eats drivers are anyperson , don't show identification when collecting food just show the number and leave that's why the stores do not know who is responsible for who's order. Language barrier with most drivers.. I will never use Uber eats ever again they pathetic along with the support group that is of no help at all”

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Posted 1 month ago

“UBER IS ONE OF THE WORST APPS!!!!!! YU CANT EVEN USE UR CREDIT CARD MOST OF THE TIME. MAYBE THEY NEED TO TAKE SUM ADVICE FROM LYFT, LYFT IS JUST PERFECT. AND THEY ALSO PICK UP AND DROP OFF QIUCK.”

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Posted 1 month ago

Uber Support is rated 1.1 based on 1,588 reviews