Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,588 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,588 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

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Uber Support 1 star review on 6th January 2025

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Anonymous // 01/01/2019

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“Uber is completely trash and I am going to make loud noise cavity the price they say to charge me and what they fraudulent ass actually charge. I hate Uber now I used to think it’s beneficial but not when they late take the time and then overcharge people. Absolutely disgusting”

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Posted 2 months ago

“I have been a driver for uber off and on. Every time I try to cashout the money I have made there is an issue. You can't speak to someone directly. There isn't a contact number, and your only option is to chat. This is unacceptable for a million dollar business. I would suggest driving for Lyft at least you have someone there to speak to if you have issues. Uber has really disappointment me and my colleagues with such poor customer service. You just lost a 5 star driver !”

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Posted 2 months ago

“So, I am doing Uber eats with electric bicycle. And they noticed that I am using car because of the high speed. That’s why I add ebicycle on my account. But they did not allowing me to go back online. Because they went me to add car. And they have options to choose which stuff I can use to do deliveries and I choose ebicycle. But it doesn’t make sense anything it’s my choose stuff to deliver. But they force me to add vehicle on my account.”

Uber Support 1 star review on 1st November 2024

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Posted 2 months ago

“Ridiculous experience with my last trip. Driver was very rude. He did not increase fan speed even after i requested He did not drop me to my location though i was with too many luggage. His car was not clean at all He should be fired from uber company I want my refund of the trip”

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Posted 2 months ago

“I had a promotional coupon code for 25$ off of a meal but it wouldn't let me send it. So I used support and they asked me for screenshots which I provided. Then they told me it had been deactivated by Uber with no explanation. They said Uber reserves the right to remove a promo anytime they want to and there's nothing they can do. So they already knew this and yet had me send screenshots for no reason. I've never had this bad of an experience before. I will never use Uber again.”

Uber Support 1 star review on 31st October 2024

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Posted 2 months ago

“They charged me for a driver coming early when my ride was for 3 pm scammers”

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Posted 2 months ago

“last night i took an uber for 2 stops . She took off at the first stop with all my bags . Uber could not even find the employee. When they found her she left me for almost 2 hours . She gave me my stuff back but items were missing. Ube is horrible . Would never use them again”

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Posted 2 months ago

“The Uber ride is the worse thing on the planet. I scheduled and Uber a day before I had to be picked up from my JOB!!! I got off work at 4:30am they sent me a message at 3:45 am saying they were looking for a driver after theyd already confirmed a ride and a person. I called customer service twice they both got nasty with me cursed me and hung up in my face both times. Would not take my calls anymore and cancelled my Uber all together. I had worked a 12 hour shift. THIS WAS HORRIBLE SERVICE ALL TOGETHER. I AM DISQUSTED. I HAD TO WAIT ANOTHER HOUR FOR MY WIFE TO COME PICK ME UP WAKING MY KIDS UP. I HATE UBER AND THEIR SERVICE”

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Posted 2 months ago

“I paid for the priority delivery fee of 3$. I watched the driver pick up my food then drive all the way across town went somewhere else then came back and delivered my food. It was no longer warm. I had screenshots of the driver with evidence of the route they followed. I asked for a refund of the priority fee since my food was not delivered first as I was under the impression it was supposed to be. They say that they couldn’t do that because my food was still delivered within the desired timeframe. I asked for clarification with the point of paying for priority is if it wasn’t dropped off first, they just kept repeating the same information and refused to refund me 3$. I’ve deleted all of Uber Apps and will never use them again based on this experience. They obviously don’t care about good customer service.”

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Posted 2 months ago

“Bad uber driver almost cause accident in the parking lot.Drive's over 50km in parking lot.”

Uber Support 1 star review on 30th October 2024

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Posted 2 months ago

“Why do Uber drivers don't pull in to the driveway when there is no side walk? It's common sense that you can get hit by a car on a busy street. And all these elderly people you have driving I'm always ate to work your services are becoming horrible.”

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Posted 2 months ago

“Driver has my phone. He is driving around which I can see from another phone. Customer Service has not gotten back to me. They said the call the driver, but the driver did not respond. Meanwhile the driver is working and driving around.”

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Posted 2 months ago

“I'm no longer happy with Uber. I paid for 2 comfort level rides this weekend. The drivers were safe - BUT: The first car was filthy exterior and had cigarette smoke smoke interior. The second car was clean, Inside and out, BUT, also stunk of cigarette smoke. I contacted Uber regarding both rides using the apps, Help feature, and they Insulted me with a measly 5 dollar reward. No Thanks Uber, Seems I'll have to take my $$ and loyalty to a competitor since Uber does not appreciate satisfied customers.”

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Posted 2 months ago

“The service has been incredibly disappointing. As an Uber One customer, I’ve had to wait nearly an hour for my ride two days in a row. Today, the app kept showing a 6-minute wait, yet the driver didn’t move at all. When I requested a Lyft ride, it arrived in just 5 minutes, confirming traffic wasn’t the issue. After submitting feedback about the previous delay, I received no response. Today, when I tried to file a complaint, I couldn’t find a way to submit it. This level of service is unacceptable.”

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Posted 2 months ago

“Uber pays very little to the drivers but will charge a huge amount to the passengers, such a shame on them. I wish uber gets shutdown and everyone files a lawsuit against uber”

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Posted 2 months ago

“I was fine with Uber until ,They started hitting my card with extra fees especially when its not my problem that the drivers they send my way can't speak no bit of english and they sometimes can't find me and don't make the effort to and when I call to contact driver and one answered the phone and hung up on my face without saying anything. The next one couldn't speak English and I was late to work on his account of not being able to speak and communicate properly for him to find me cause he was in the wrong section. Why should I be over charged for the drivers mistake come on 😞😞 very disappointed”

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Posted 2 months ago

“This is wrong I had a wheel chairs way across town that needed to get home they have no support of getting a wheelchair driver for emergency to get across town that’s very unappreciative of Service but y’all want to get better it’s not going to work if you don’t have wheel accessible service at 11pm”

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Posted 2 months ago

“Uber scams customers and their drivers out of money and time. Customers need to tip in cash otherwise the driver will only get $5 out of a $15 tip.”

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Posted 2 months ago

“Uber is trash. They charged me an additional $11 plus a 2.99 trip charge for a $28 ride. I will never take them again. They want us to pay for all those lawsuits they got themselves in.”

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Posted 2 months ago

“Uber driver canceled my request for NO reason, and he didn't even bother to call. No one showed up, but I'm being charged for canceling a trip I had no idea I did. It shows on the app the driver canceled, yet, uber refuses to refund my cancelation fee. There's absolutely no human being to talk to for customer services. Glad I only use their services once in a while, but I'll definitely look for other options whenever I need a cab!”

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Posted 2 months ago

Uber Support is rated 1.1 based on 1,588 reviews