Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,406 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,406 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 24th November 2024

Maks

Megha

"I contacted Uber support because I could not book a trip. Whenever I tried my app just said \"We've detected a problem. There was an error processing your request. Please visit in-app help for assistance.\"\r\n\r\nIn app help says nothing useful but directs you to submit an online request that will be responded to after a few hours. I submitted it at 8:30pm and a little after midnight I got a reply asking for a screen shot of the error message - note that my online request INCLUDED THE EXACT WORDING OF THE ERROR MESSAGE ALREADY. I sent the screen shot to them. I then did my own diagnostics. I tried installing the uber app on another two devices. Both experienced the same error at exactly the same point. I removed my credit card and re-added it. No change. I added a completely different card. No change. I tried a new account, no change. In the end, I discovered that you can actually book a ride on the web, but the web has less functionality so you can't specify an exact time, you can only pick in 10 minute timeslots. Anyway, so I booked my trip, which was good because I was travelling at 7:30am. By 7:30am I still had not heard from uber support.\r\n\r\nThe remainder of my review doesn't relate to uber support, but relates to dishonest practices by uber which were revealed while waiting for my uber to arrive. So my uber was due at 7:30. At 6.30 I was informed my driver had been assigned for my 7.30 pick up. Great. At about 7:20 I was informed my driver would be arriving about 7:45 (that's fine, I had given myself a 45 minute margin at the other end of my trip). Then around 7:45 I was given a brief glimpse of the location of the driver. It said he was now 29 minutes away. A little odd, it only takes 22 minutes from there to my house, maybe the traffic is heavy. 15 minutes later he is still 29 minutes away. By 8:13 he has just got 6 minutes further away. By 8.28 he was FOURTY FIVE MINUTES AWAY. Shortly after that I was given another brief glimpse of his location - he was now in the city. He was NEVER coming directly to me from the place that was 29 minutes away, he was going to the city with another passenger first and then coming for me. Uber's mapping algorithm is completely dishonest. Now at 9:03 I'll be picked up in 47 minutes time from now.\r\n\r\nUber say that you can't cancel your trip within 60 minutes without paying a penalty because they need to compensate the driver who is on his way to you. But the driver HAS NOT BEEN ON HIS WAY TO ME in the whole 1.5 hours I've been waiting so far. I could have cancelled it and caught a train at 7:30 or even 8am and still arrived in time for my 9am appointment, but now the absolute earliest I will arrive is 10:30am. They were never going to need to compensate the driver for being on the way as he could have taken other passengers if I cancelled. But here I am having to sit around waiting for him because they won't let me cancel without penalty. VERY VERY UNIMPRESSED. If you have ANY OTHER OPTION, DON'T TAKE UBER!"

Uber Support 1 star review on 21st November 2024

Stephen

Estephany

349

Anonymous

Anonymous // 01/01/2019

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“Worst experience. First time I’ve ever used Uber and after this never again.”

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Posted 6 months ago

“This app is absolutely RIDICULOUS. The prices are always TOO high and drivers are never around. When the app was first created it was meant to give you a faster and cheaper way to travel compared to taxis. This app is now a complete joke drivers will cancel 2 minutes before arriving to your stop, and then when you try to reorder another Uber the price doubles. Might as well get rid of the app completely at this point getting a taxi is cheaper and more efficient.”

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Posted 6 months ago

“So you cannot find a set amount on how much they charge per mile.Their prices go from ten dollars to fifteen dollars to thirty dollars for a one way trip for less than five miles, in one week. If a low-income person is trying to get to work each day, they do not have $30 to pay to go 5 miles. Good service but questionable pricing.”

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Posted 6 months ago

“Uber out sources your money complaints to another company and it takes 1-2 weeks to get back that you worked for. In other words, if you work for Uber and Uber canceled your account because of their issues you cannot contact anybody to resolve your issue. You have to wait to one or two weeks for the third-party company to get back with you. In the meantime they have taken the money that you have worked for.”

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Posted 6 months ago

“THE WORST!!!! I WAS TRANSFERRED 5 TIMES FROM ONE WRONG DEPARTMENT TO THE OTHER. THE FOREIGN REPRESENTATIVES DO NOT UNDERSTAND ENGLISH!!!! UBER CUSTOMER SERVICE IS NONE EXISTENT!!!!!”

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Posted 6 months ago

“Absolutely terrible customer service. I ordered through the McDonald’s app and the app told me that the driver was close by so I went downstairs to see if her was there. There was no one there. The app gave me a contact number for the driver so I tried to call it but the automated voice message said that my number had been blocked. I called uber support and they said if the food didn’t arrive shortly to call back. I waited outside for 10 more minutes then called back. The uber ‘support’ person told me that the driver had tried contacting me and waited outside but I never responded. I explained that this was untrue and that I had in fact tried to call the driver but that he had blocked my number. I was refused a refund even though my order was never delivered because ‘the driver had followed the policy’. I asked to speak to a manager and got through to someone called Kazim Ali who was very patronising and also refused to refund my order. I asked for evidence that the driver was outside (because I was outside and know for a fact that the driver was not), but he was unable to provide me with any information that wasn’t set out in his script. I asked to escalate the matter because I have paid for an order that has not been delivered and was being refused my money back which is a contravention to the consumer rights act. Mr Ali told me that there was no one higher than him and that I couldn’t do anything further. It is beyond belief that uber can unilaterally decide to fail to fulfill a contract, refuse a refund, provide no evidence that what they are telling you is true and tell you that you just have to live with it. Boycotting uber for their appalling customer service and theft. I will be making a formal complain to their ombudsman but I would strongly advise using uber for any food delivery service as not only will you not receive your food, but you will also not receive a refund.”

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Posted 6 months ago

“Absolutely abysmal. Will do anything and throw out any excuse to get out of helping you for even the most valid of complaints. The worst customer service I've ever encountered, from a $145B company. What a joke.”

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Posted 6 months ago

“Can we get some sorta contact number in Sri Lanka !!!!!”

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Posted 6 months ago

“I had to hitchhike home. Their business model is not to offer any customer support, just driver support. When your rides don’t arrive or ditch you, you have no recourse…except you still get charged by the drivers that canceled your trip.”

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Posted 6 months ago

“I was double charged for a ride on March 29. Asked Uber to investigate. Uber said they had no record to support my complaint. If Uber makes a mistake and you want their support to fix it, forget it.”

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Posted 6 months ago

“I requested a ride while I was at Cape Town in South Africa last week,the driver came up,while i was looking at the white Toyota corolla ,I made a sign to the driver who didn't even look at me and fled.I was charged a cancellation fee.Uber Company or the drivers are ripping off people that way.It happened 3 time, equal 3 charges.”

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Posted 6 months ago

“Impossible to get to a human being to talk with about fraudulent activity through Uber eats. Never have used eats. Loved Uber Rides but had to delete my account because I had my account hacked and was charged on my debit card because I lost my wallet. So sad I can't fix this issue.”

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Posted 6 months ago

“Car wreaked with cigarette smoke - he said his cousin smokes & uses his car! It was a 50 mile ride -nearly made us sick He closed windows & ran a/c which was even worse recirculating all that rotten air - plus I’d had lung cancer surgery which made it extremely uncomfortable. He was pleasant though and kind.”

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Posted 6 months ago

“I have emailed and phoned customer services. Totally unwilling to help & are extremely unreasonable & unhelpful. I cannot add my phone number as “it’s in use” BY WHOM??? Being asked questions re my account, and won’t believe when I’m looking at my account that the sections are blank! No way to send a screen shot. Said well sorry they can’t help….”

Uber Support 1 star review on 25th April 2024

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Posted 6 months ago

“Uber app sent my driver to another location. When I sent the driver my address, he cancelled my ride and I got charged a cancellation fee. I think this is inappropriate. I have always had good experiences with Uber. This left me with a sour taste. Customer service does not want to participate in keeping a long time customer happy.”

Uber Support 1 star review on 24th April 2024

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Posted 7 months ago

“Uber has no human support. They do not investigate corrupt drivers. They don't answer in a timely manner. They deserve a boycott and to shut down bankrupt.”

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Posted 7 months ago

“I have an error updating my phone number and the support didn't even read what I wrote and the information I provided! They didn't even look at the screenshot and ask for another one in the same conversation. Worst support ever!”

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Posted 7 months ago

“Generic responses , seems as if you are talking to a computer. Restaurant closed after confirming order, uber wont let me cancel the order.”

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Posted 7 months ago

“So I ordered my uber at 4:30 PM because I had a dentist appointment at 4:40. I figured that since my dentist is only an 8 to 10 minute drive from my place that I can order a ride only 10 minutes prior to when I was due to get to the appointment. Plus my sister and I were in communication, and I told her that I wouldn't order my ride until 4:30. The thing is I've been constantly taking ubers regularly for the past 9 years and very seldom did I ever have a serious problem with them prior to this incident. I figured too since the 4PM hour is usually primetime for uber drivers to be out and about that I could get an uber ride that was only 2 or 3 minutes away and make my dentist appoinment ontime. So now we get to when I ordered my uber at 4:30, I see that my driver is 3 minutes away, and I figured "okay, he'll be here soon." Then the ticker on my phone goes down to 2 minutes away, and it was shortly after that happened when my app shows that my driver is just sitting at an intersection 0.5 miles from my place not moving. And he continues to be in that position for 2 minutes. At this point I was beginng to get a bit impatient and agitated, but this is far from the worst part of my whole ordeal. Anyways, after 2 to 3 minutes my driver finally starts moving again, so I figure "oh finally he'll be here in no time." But then this whole thing takes an unexpected turn, all of the sudden my app shows that my driver is now heading toward my dentist's office and not my place, even though he hadn't even picked me up yet. At this point I was getting frantic so I called the uber driver and tried to calmly tell him where I was at as well as see where he was, but he was of little help. All he told me was that he was on his way, but the thing is people have to learn to be more specific. If you're just telling me you're on your way that's of little to no help. On your way could mean just a minute away or it could mean 10 minutes away. And one thing this guy didn't understand was that it looked like there may have been a glitch in my app, so I was calling to confirm what the system was telling him on his end. Anyways, after he told me he was on his way I asked him to clarify, and he said that the thing was showing "3 minutes away". I waited another 4 minutes and he still didn't show up. It was then that I called him again at which point he said that he's a minute away, and I then told him my address at which point he gave me a smart ass reply and said "I'm just following the gps." I said that I knew that, I just wanted to make sure that the thing was telling him to pick me up at the right location that I had requested. He then said that he would pull over and then I don't hear from him again since I think he hung up on me. Shortly after that interaction happened I noticed that my app showed that my ride had arrived at my dentist's office even though I was never actually picked up from my home location that I requested to be picked up from to go to my dentist. I then had to phone my mom (who lives all the way on the other end of town) to come pick me up to which she agrees. And at this point it's already 4:42, so it's already past the point where I was due to get to my dentist's. So I call my densit's office, I tell the woman at the front desk my situation and that I would be late getting there. I tell her that I wouldn't be getting there until 5 at the earliest, but she tells me that I would need to reschedule my dentist appointment because someone was booked right after me. Now look, I understand that dentists get booked up quickly, but what I don't understand and have zero empathy for is uber drivers who think they're entitled. This driver clearly did not want to listen to my side of the story. There was clearly a glitch in the app, but uber seemed to be refusing to take responsibility for the issue. I now lost more than $8. In other words I was charged for a ride that I didn't even take all because uber made a mistake. And I do also want to bring up that out of anger I gave my driver a one star review, and I tapped in the reasons why in the app. I put down that he was not polite, not courteous, and ignored my requests. I also want to put all of this down, because I need people to hear not just my side of the story, but also the facts. And the facts are that I requested a ride to pick me up at my place, the app said my ride was on its way, and then it switched gears and told me it was on its way to my dentist's office even though the driver never actually picked me up from my place. And furthermore, my advice to all uber drivers out there is that if you're going to be working as an independant contractor then please, learn to be courteous to your customers. If a customer contacts you trying to get help please hear them out and don't ignore them and hang up on them. That's unprofessional behavior. Sure the customer isn't always right, but the thing is unless a customer is asking for a completely ridiculous request that is either illegal or against company protocol then a customer has every right to voice their concern. And the last thing I'll say is that I plan on getting my own car later this year and if/when that comes to fruition I plan on never using uber again!!!!!!!!!”

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Posted 7 months ago

“This company doesn't care about it drivers and they make that clear when they let our passengers lie about us and write false reviews. Then will not help the drive they us people to rack in billions while we take the bunt of the abuse and they don't care.”

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Posted 7 months ago

Uber Support is rated 1.1 based on 1,406 reviews