Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,840 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 1,840 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 13th March 2025

Uber Support 1 star review on 2nd March 2025

Anonymous

433

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worse uber support, you explain you concern to several people seams no one understand. Very disappointed.”

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Posted 8 minutes ago

“I am beyond frustrated with Uber and their complete disregard for their customers. They unapologetically steal money from innocent riders like myself. I paid $29.02 for a trip I never even received, and all they refunded me was $12, keeping the rest of my money for no reason. As if that wasn’t enough, I recently had a dangerously irresponsible driver who was clearly under the influence, swerving, missing exits, and taking me in the wrong direction, making me incredibly late for work. Uber’s response? A pathetic $7 in Uber Cash. After all of this, I made it clear I would no longer use their service. They are nothing but thieves, showing zero regard for their customers’ safety or money”

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Posted 13 hours ago

“Cannot get to an agent, only a bot. I was charged a Booking Fee of $22.14, which was more than the trip fare. There should be a breakdown and showing of the fee allocation up front so consumers can make an informed decision as one assumes most of the cost is the trip and based on distance and travel time!”

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Posted 20 hours ago

“My partner and I ordered McDonald’s. The order arrived however 2 out of 3 items within a meal were missing. We contacted uber support to complain about the missing food. They stated that it did not meet the policy to issue a refund and refused to help. They then closed the chat. The automatic chat at the end asked if it had resolved the issue, so I selected no, and it sent me to customer services instead of support. I explained again and they again, did not answer all of my questions, continued to refuse to explain how it didn’t meet the policy for a refund and then again, closed the chat on me. So I have paid for food, not received all of it, they have refused to issue a refund or contact the branch to reorder and closed the support chat twice. Joke”

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Posted 23 hours ago

“I had a very bad experience with uber driver. When I booked the car, charge shown was 610rs and the driver took the long route not following the map and the kms increased (for 1hr route he took more then 2hrs) also the charges that is 922rs. Driver did not accept his mistake and asked us to pay extra amount, when we refuse to pay he tried to get physical on us. How do we trust uber driver's”

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Posted 23 hours ago

“I don’t think accountability is in Uber’s Vocabulary”

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Posted 1 day ago

“Awful Service, No Accountability Ordered flowers for my girlfriend, but the delivery was a complete disaster. The driver never texted me, only called once from an unknown number, and after waiting just five minutes, they left. When I contacted Uber support immediately, they refused to take responsibility or even offer a re-delivery. I requested a refund, but it was denied because the delivery partner had supposedly “waited 5 minutes”—as if that’s an acceptable excuse for poor communication and failed service. When I mentioned that I’ve spent a lot of money on this platform, they didn’t even acknowledge it. Clearly, loyal customers mean nothing to Uber. I’m deleting my account and will never use Uber again. If you actually want your deliveries to arrive, look elsewhere!”

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Posted 1 day ago

“I was charged a very large amount for a trip that I did not take after I was dropped off 2 miles from my hotel , I will never ever use uber again ! My husband and I use uber a lot but never again”

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Posted 1 day ago

“Glad I have Lyft loaded. Won’t be driving for uber after being denied pay on a trip I completed. App issue.”

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Posted 1 day ago

“Ride accept but not pick-up my location Bad sarvice for uber Ak dum gatiya service dete hai”

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Posted 2 days ago

“Uber sucks a fat one”

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Posted 2 days ago

“I would give this a zero if I could; seriously not even close to 1 star. The customer support agent I spoke with told me he has no way to see the app and can’t help me navigate it, so there was no way he could help me with my problem. He was completely clueless about anything Uber related. I found out more from Reddit and googling about my problem for 15 min than I did in my entire conversation.”

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Posted 3 days ago

“I scheduled a delivery order via Uber Eats over 1.5 hours ahead of time. The order was set to arrive an hour after the scheduled time!! What is the point of scheduling food to be delivered but set to recieve after my lunch is over? Now I have to go an entire shift with no food. NOT GOOD, UBER!!!!!!!!”

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Posted 3 days ago

“Horrible!!!! They don’t address your concerns; they just keep saying the same thing over and over. I was overcharged $5 and they refuse to acknowledge it or refund me.”

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Posted 3 days ago

“Very expensive for no reason, you make your own price whenever you feel like it. I believe this is a big scam.”

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Posted 4 days ago

“Agent literally tried to threaten the driver because they cannot solve the issue”

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Posted 4 days ago

“They’re purposely difficult to contact for help.”

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Posted 4 days ago

“Horrible sends you wherever and they don’t have customer support number”

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Posted 4 days ago

“You scan my money fk 😡😡🤬”

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Posted 5 days ago

“Uber Support is intentionally impossible to reach. I sent a complaint to Support and explained what happened very succinctly. Their stock answer to get out of doig anything is: "please send us more details." I write back, exactly what details do you need that I did not provide?" That's when they stop responding. Their website is UBER bad, as well. Anything important is obscured by making it hard to find, or just not there. I hate this company and wish someone other than a scammer would buy it and run it professionally.”

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Posted 5 days ago

Uber Support is rated 1.1 based on 1,840 reviews