Hen Party Superstore Reviews

Name: Hen Party Superstore
Rating: 4.45

4.5 Rating 3,490 Reviews

87 %

of reviewers recommend Hen Party Superstore

4.5

Based on 3,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to order & everything arrived promptly, only problem was, my self sealing foil balloon had self sealed so was impossible to inflate - really disappointing!”

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Posted 8 years ago

“Very professional products, look great, great value for money and arrived on time. I would definitely use them again”

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Posted 8 years ago

“Very good”

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Posted 8 years ago

“The item I received was poorly made. The stars were hanging off the veil. There was dried glue on the veil where the stars and diamante were stuck on. The flashing lights weren't very good. I was not happy for the item to be used, therefore I have returned it for a full refund. Delivery-wise the item arrived very quickly, but unfortunately this is the only positive thing I have to say.”

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Posted 8 years ago

“Best range of hen party products I found online at very cheap prices compared to other websites. I would 100% recommend Hen Party Super Store. Delivery was really fast and all products were as shown on the website.”

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Posted 8 years ago

“I placed my order on the 30th March and expected the delivery within 5 working days. I had ordered over £70 worth of supplies and had enough time if the delivery was a couple of days out. When the 5 days passed, i called HPS and they said to wait till after the weekend as it goes out with 2nd class post. I thought this was odd considering my order online still only said dispatched. So i waited and it didnt arrive. I then tried to contact again and their phones were down. The following day i had been waiting for the delivery for 9 days and needed it for two days time. I managed to get hold of them and they said that they could do a 2 day dispatch but not for the customised items. If i wanted those, they couldn't guarantee i would receive them. That was very disappointing and as my confidence has been knocked and i wasn't sure i was going to get anything i made some emergency purchases elsewhere. Fortunately i did receive my goods the next day, ahead of schedule. i was so relieved and thought things were coming together, till i opened the box. Most of it was fine and of the sort of quality you would expect. However i purchased a veil that had flashing lights that was not in any sort of protective packaging. where it was in the box it had got attached to the tape and because it was so flimsy it just fell apart. it also had a very long dark hair embedded in it, which was also not very nice. I also ordered some bunny sets which were such bad quality that they fell apart as soon as you touched them. finally, i bought a banner that was to say from miss to mrs. when i ordered it, it was in stock, however when they actually packed my delivery it wasnt. Rather than getting me a like for like or one of more value, they substituted it for one that was cheaper and not at all like the one i had wanted. I thought that was very cheeky considering they were trying to charge me the same. In the end i called and asked for a refund of all those items, which i received. Whilst they were quick to resolve the issue, it left me very unsure and anxious. I will not be using this supplier again.”

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Posted 8 years ago

“Fast delivery, good quality hen party accessories - lots of choice and perfect for the two hen parties I planned - thanks!”

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Posted 8 years ago

“Easy ordering process, quick delivery, quality products exactly as described.”

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Posted 8 years ago

“Speedy delivery and great quality”

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Posted 8 years ago

“Although happy with goods received there was a mix up in the wording of if an item was free and when I rung to discuss it you thanked me pointing out your mistake and you took it down off your website to ovoid further confusion but it would have only cost you a few pounds to supply it to me FOC.”

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Posted 8 years ago

“I paid for next day delivery before 1pm and it came two days later”

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Posted 8 years ago

“I made an order nearly two weeks ago and still have no received anything. I filled out the contact us form twice online and still have not got back! I have also phoned and left a voicemail aswell.”

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Posted 8 years ago

“T-shirts were cheapest around and definitely looked the best quality compared to other websites I've seen. Fast Despatch - ordered 22 personalised for a hen weekend and they came within 4 days. If you're between sizes, I'd go up a size and they are very fitted. The company made an error on the t-shirts, it was quickly rectified but no apology was made. Customer service could do with being improved. Overall I am happy with new corrected t-shirts, good value and good quality. Would order from them again...I think ????”

Hen Party Superstore 4 star review on 15th April 2016

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Posted 8 years ago

“Product arrived quickly,it's ok, but the colours wasn't as strong as in the picture,prob wouldn't order from here again”

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Posted 8 years ago

“All came on time, the box that it all came in could have been a bit smaller as some things had been a little bashed as the box was oversized. Other than that it was a great service, thank you”

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Posted 8 years ago

“good value for money and very prompt delivery”

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Posted 8 years ago

“Came with a hole in the side of my top, not happy. Quality is awful.”

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Posted 8 years ago

“Quick delivery - hassle free, thank you.”

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Posted 8 years ago

“Firstly I would like to say I was impressed with the quick delivery. Unfortunately due to the item I ordered being a novelty item, the quality was very poor. This was of course very disappointing because it was not cheap and I wanted to give it as a gift. It's fine for a laugh but would be so much better if the fabric of the item was thicker and a better quality. The printing was okay but again not the quality I expected. As I said this was unfortunate because the service was good and ease of the ordering process was easy:(”

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Posted 8 years ago

“Excellent prices, excellent variety and super quick delivery - what more could you ask for!!”

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Posted 8 years ago

Hen Party Superstore is rated 4.5 based on 3,490 reviews