Hertz car hire. Reviews

"WOULD NEVER USE HERTZ AGAIN!! A 1 hr 30 min wait to collect a car at Edinburgh airport on Sat 31st August, 2 staff on the desk, and some customers were at the desk for 15-20 mins each completing their rental agreements. Eventually after 1 hour a few more desks opened up. A very stressful situation all round with no one to ask how long things would take, surely a better system can be sorted out?!?!"

"Hi everyone. Be careful of renting from this company in france nimes . They're fraud and scammer. Pls check the car properly before singing anything and lookout for chips on the windscreen and lift the both wiper up to check for chips or crack.\r\nThey will take money from your credit card and charge you ridiculous amount for windscreen. I was charged \u00a32500 to replace windscreen that's not fault. One of their worker told me the cracks was there and immediately the other worker speak French to him and he change his tone to I don't understand English. I've sent several emails asking for quotations. They never come back to me. \r\nPls be careful with this company."

"First of all before I used Hertz on this occasion I thought they were a reputable company who could be trusted. How wrong was I. I hired a car through Thrifty and on arriving at Girona Airport I discovered that Thrifty was part of Hertz and also Dollar. Obtaining the vehicle appeared quick and easy but they had no one to go over the car with me to identify if there was any marks or damages and I discovered latter they sent through an apparent documenting highlighting damage by email.\r\nThe suggested damage they highlight was at best a different tone in the paint which I hadn\u2019t even been able to see from my inspection of the car.\r\nI took impeccable care of the car and returned it in exactly the same condition as I had received it. I dropped it back at 0830hours and as, despite being at the airport, they don\u2019t open until 0900hours I had to drop the keys off out of hours. \r\n\r\nI then get an invoice to say there was damage to the vehicle and they provided photos to show a small mark on the internal plastic panel of the drivers door. This was barely visible and has no impact on the use or cosmetics of the car. I suspect it would have been there previously however unless you spend 1hour going through every inch of the car with a fine tooth comb you would never have noticed it.\r\n\r\nFor this small mark which I have attached photographs off they have charged \u00a3177 including a \u20ac35 out of service charge. As you can see from the photos this clearly would not render the vehicle out of service in any way. What was also of note is they hadn\u2019t highlighted the mark that they had suggested was on the car when I picked it up.\r\n\r\nAs such I suspect both these marks have been on the car for some time and the company just rotate them to charge unsuspecting customers each time they hire a car with them. \r\n\r\nFurther to this despite submitting a complaint I have heard nothing back and they have lied on things such as the invoice suggesting I asked to pay in \u00a3\u2019s rather than \u20ac\u2019s so they could give an awful exchange rate to make even more money. Also rather than just keeping the disputed blocked on my card whilst liking to resolve me disputing the charges they immediately took the money from my account and again I have had no response to me disputing the damage and also the amount they have suggested it would cost.\r\n\r\nJust to be clear this hasn\u2019t actually cost me any money as I have insurance that covers me for this however it is clear Hertz are conning their customers and doing this for a money making business. They are in essence committing fraud and I would advise against anyone using them. I certainly will not be using them again and will advise everyone I know to avoid them. If I could give this company 0 stars then I would."