Hidden Hearing Reviews

Name: Hidden Hearing
Rating: 4.71

4.7 Rating 1,574 Reviews

95 %

of reviewers recommend Hidden Hearing

Company Reviews

Questions

Metrics

4.7

Based on 1,574 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

01622355390

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no quibble with the recent assessment, fitted in for my convenience at 08.30 hrs. The air and bone conduction tests were carried out appropriately. I was less enthusiastic to be advised that my hearing aids are now obsolete and then subject to a gentle sales pitch to encourage me to spend from £3,000 to £5,200 on upgrading to the last model which is 'just out' and may well incorporate features which I neither need nor want when my current hearing aids are doing fine. I had been asked for a copy of the audiometry by a Consultant ENT Surgeon whom I was shortly to see and thereby ran into problems. The copy could not be printed out and handed to me - that was against company procedures! I was assured that an e-mail would be sent immediately, a Thursday morning, and the copy would be forwarded via the compliance officer which would reach me by the week-end or at least Monday. It had not arrived, nor clearly was even in the post by Monday afternoon when I phoned the head office. Having explained the position to a member of the Customer service staff, the request overcame the hurdles and once my e-mailed consent for its transmission (medical information is not normally sent by e-mail) had been received, the requested result was e-mailed to me before I left for my appointment on the Tuesday afternoon.”

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Posted 5 years ago

“very helpful giveing good advice on how to improve my hearing”

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Posted 5 years ago

“Very polite and noligable staff.”

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Posted 5 years ago

“Very thorough home hearing test in my own home. Price very expensive”

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Posted 5 years ago

“Very satisfied with the service and consultation I received”

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Posted 5 years ago

“Your representative was very knowledgeable and adjusted my aids to improve my hearing”

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Posted 5 years ago

“I had a friendly and thorough examination. Would recommend.”

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Posted 5 years ago

“Very nice/pleasant young lady is Amanda. Puts you at ease right away.”

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Posted 5 years ago

“Friendly and efficient staff. Nice to deal with”

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Posted 5 years ago

“I visited Kelsey at the Forest pines resort in Broughton lincs. Right from the start I was made very welcome. Kelsey was very polite and professional. I’ve had a hearing test before but I found this time it was very thorough and of course painless.”

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Posted 5 years ago

“I am so pleased that hidden hearing do home visits.”

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Posted 5 years ago

“First ever visit to “Hidden Hearing” in Glasgow, must add that they provided a first class, professional service. Very down to earth approach and made to feel very relaxed and welcoming. From reception right through the entire process. Thank you ,”

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(Glasgow) - Posted 5 years ago

“A very professional meeting very impressed Regards Jim.”

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Posted 5 years ago

“The gentleman who came to see me was very friendly and helped me to understand exactly what he was doing and why. He did tell me my hearing was definitely going, well I supposed I had sort of guessed, although as he said we always blame the other person, in this case the actors on t.v. I did say that they mumbled and didn't articulate properly and he said that was what he meant! He also said that I wouldn't go deaf immediately but it would happen slowly, so I was reassured. Thank you very much G”

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Posted 5 years ago

“very professional but i found the technology very expensive!!!!!!”

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Posted 5 years ago

“Consultation was very good and consultant was thorough”

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Posted 5 years ago

“Seem to be very good. Will know better when I get my hearing aids. More than I hoped to spend but it will be nice to hear people on the phone and forget lip reading.”

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Posted 5 years ago

“As a customer for some time I have a high opinion of your personnel in Ayr, I have recently ordered a new set of "ears".”

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Posted 5 years ago

“Very convenient to have a discussion about hearing aid advances at my house and to check on my hearing aids and ensure that they're working properly (a few minor issues put right). Although the controller programme improves my hearing by reducing the problem of background noise, thus enhancing my hearing capabilities, I still do find it difficult hearing other people in some situations. I am sure that Hidden Hearing will continue to strive to improve this situation.”

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Posted 5 years ago

“I find that customer service and the personnel that do the house visits are realy very good.”

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Posted 5 years ago

Hidden Hearing is rated 4.7 based on 1,574 reviews