Hidden Hearing Reviews

Name: Hidden Hearing
Rating: 4.71

4.7 Rating 1,574 Reviews

95 %

of reviewers recommend Hidden Hearing

Company Reviews

Questions

Metrics

4.7

Based on 1,574 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

01622355390

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited a Tony Vaughan in Lichfield, who told me he didn’t work for HH but got paid by you. I was expecting a traditional hearing test. Instead this man told me what was wrong with my hearing very early on. He then spoke some words whilst I put a finger in one ear and I had to repeat them. He then put some headphones on me and spoke to me through a microphone and repeated the words. Then proceeded to discuss price and type of aids I needed. He told me that he was very experienced but I had never met him before. No matter how experienced he is I was never going to part with hundreds let alone thousands of pounds on his casual say so. I found him arrogant and rude. He made comments which were totally inappropriate and quoted things like a link between dementia and hearing loss. Having some knowledge in this area I told him I questioned this assertion. He told me I was just wrong and he was right!!! Having since researched this area, I find that I was right. The link is social isolation sometimes brought on my hearing loss. However there is no causal link between these two conditions. Further research shows that I am not alone in my appalling treatment at this mans hands. You really should reconsider using this person to promote your product. I would never buy from him and I’m sure that no non-vulnerable person would either. Appalling!!!!”

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Posted 5 years ago

“I cannot give a true review at the moment as I am waiting on the aids to arrive on the thirteenth of May so I do not know what the outcome will be.”

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Posted 5 years ago

“I was very impressd by the thorough examination of my ears and hearing ability and for the full discussion your representative and I had about the results. I am confident that I have made the right choice in accepting his quotation.”

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Posted 5 years ago

“Very good professional personal conducted hearing test in a relaxed environment of your home well done Hidden Hearing staff.”

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Posted 5 years ago

“The gentleman was punctual, pleasant and helpful. He answered my questions regarding the advantages of purchasing a Sound Bar to improve my enjoyment of television and made various suggestions which I am now considering. However my hearing is now much better after he kindly cleared the aids of debris. He also suggested I used microphone covers. He did not have any with him and I could not locate my box of accessories where he said I would find them. I have now located it but there are no covers!! Many thanks”

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Posted 5 years ago

“The appointment went very well, on time and he checked my hearing aids.”

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Posted 5 years ago

“I have been with HH for at least 20years and have always been very pleased with the service I have been given.”

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Posted 5 years ago

“Dear Hidden Hearing Thank you for the appointment that I received at home. I was very satisfied with the way Daniel performed the test and impressed with the information he gave us. He was very courteous and I look forward to receiving my hearing aids this week. Thank You Stanley”

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Posted 5 years ago

“Cloe has the most professional manner”

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Posted 5 years ago

“I was pleased with the service shown by Mr Richards.”

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Posted 5 years ago

“Appointment in person with Mr Gordon Bruce 18-4-2019 I wanted to improve on the NHS aids I had been using for about a year, Gordon tested for the threshold hearing level, and repeated with background noise, much as NHS. Tests for the intelligibility of sets of single-syllable words followed, with (to me) quite startling results - which however confirmed my own observations of my hearing difficulties. We had some discussion of what had been demonstrated, some tests were repeated . Lasted about 90 minutes in all and I found it interesting. The complexities of the financial set-up weren't made too clear though, and once home initially I thought the email follow-up from ‘Secure Bank’ was a phishing expedition! Appointment otherwise was courteous and professionally executed,”

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Posted 5 years ago

“The locum who did my check 6 months ago did not reset screech and also more tellingly did not tell me that i only had 4 months before my 30% update saving from hidden hearing expired! David initially said i could have the 30% but then said no. He changed his mind a few hours later when i indicated that i had contacted oticon and had gone on google looking for a better price.”

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Posted 5 years ago

“Esme makes nice coffee. Richard very caring and explained the processes well. Thank you”

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(Tunbridge Wells) - Posted 5 years ago

“The best thing I have done for myself!”

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Posted 5 years ago

“LINCOLN BRANCH VERY OBLIGING.VERY COURTEOUS.ALISON BEVAN A1 IN PRESENTATION. NO PROBLEMS APART FROM VERY EXPENSIVE PRODUCTS.. KIND REGARDS, TONY ESPIN.”

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Posted 5 years ago

“From my first contact with you to today's fitting,everything has been excellent. Jamie was more than helpful and I would recommend your company highly. Thank you Ann”

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Posted 5 years ago

“Experienced a professional -, expert and sympathetic assessment and follow-up.”

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Posted 5 years ago

“EXCELLENT SERVICE. WORKED WELL UNDER PRESSURE AS A FRIEND WAS WAITING OUTSIDE TO TAKE ME TO CHURCH.”

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Posted 5 years ago

“Discussions with Consultant went very well, hearing aids provided are very good and follow-upseems to be working.considerable difficulty in arranging follow-up at convenient time as it seems very difficult to speak to a real live person at the branch.no doubt just unfortunate, but my follow-up appointment has been changed three times - illnesses, internet problems etc”

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Posted 5 years ago

“Your representative turned up on time and did a thorough check of my hearing and set up my hearing aid with the new information”

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Posted 5 years ago

Hidden Hearing is rated 4.7 based on 1,574 reviews