Hidden Hearing Reviews

Name: Hidden Hearing
Rating: 4.71

4.7 Rating 1,576 Reviews

94 %

of reviewers recommend Hidden Hearing

Company Reviews

Questions

Metrics

4.7

Based on 1,576 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

01622355390

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was totally satisfactory and I shall be very confident about future appointments.”

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Posted 5 years ago

“the rep was very thorough and helpful and it was not a pressure sale”

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Posted 5 years ago

“Our experience of Hidden Hearing is consistently good..Been involved with them for the past two years.No downsides to our relationship.We deal with Gordon and Jane.Both excellent ambassadors for this company.The same can be said for all reception staff.Everyone is always professional,competent,polite,caring and kind.Always a joy to visit.”

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Posted 5 years ago

“Great customer relations and professional assessment with honest outcome advice.”

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Posted 5 years ago

“Harvey Shaw very considerate and patient adjusting my hearing aids”

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Posted 5 years ago

“Very well presented all questions answered very helpful gentleman”

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Posted 5 years ago

“Buyer be ware!! Research all hearing aid retailers before you sign up for Hidden Hearing as I purchased exactly the same 2 aids that they recommended costing £2999 for £2190 else where saving me £809! Don’t be afraid to compare prices. After cancelling my contract I checked and found Hidden Hearing doesn’t list their prices on their website. I emailed to check where I could see their prices and was told they do not publish prices as without a hearing test they would be unsure which hearing aids would be of benefit to me. So I felt relieved I had cancelled as they are obviously not competitive! I booked a hearing test with Hidden Hearing by advertising literature being posted through my door. I was amazed at how much I could hear wearing an aid after my test that I signed up straight away and paid my deposit. It was only later when I reflected on my hearing test that alarm bells rang! At no time was it discussed what hearing aid was being recommended to me, and I only found out later the make of my aids by looking at my 'Confirmation Of Order' sheet. I had to ask the cost of the aids when the consultant talked about the deposit. I also felt that I didnot gel/bond with the consultant which is essential for future aftercare appointments. She was pleasant and efficient but I personally found her very dictatorial and felt rather like a child at my old school. I was not consulted at all nor was I given any helpful information, only that the ear piece would be in white to match my hair colour and it offered advanced technology. She did tell me one ear had hard wax in which I later found out would invalidate the hearing test in that ear! So I cancelled my contract with Hidden Hearing and my deposit was refunded quickly.”

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Posted 5 years ago

“Excellent service.Thankyou.”

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Posted 5 years ago

“Very thorough”

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Posted 5 years ago

“Made to feel like i am their only client. Very happy with service.”

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(Worthing) - Posted 5 years ago

“whats to say,I had my hearing tested,found out I needed hearing aids. discussed options and discovered I need a mortgage to hear better. What more can one say.”

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Posted 5 years ago

“Very friendly staff, helpful and knowledgable. I always feel very well looked after.”

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(Worthing) - Posted 5 years ago

“Arrived on time seemed very caring and pleased to be able to improve my hearing.”

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Posted 5 years ago

“We just went froo the workings of the hearing adds of witch was very helpfull”

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(Hove) - Posted 5 years ago

“I was greeted very warmly and offered a lovely cup of coffee and Mary and Martha were both very friendly, clear,helpful and informative throughout the procedure”

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(Hove) - Posted 5 years ago

“The hearing test was comprehensive and identified my problem. The assistant was knowledgeable and able to explain the exact nature of my hearing loss and what hearing aids were available”

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Posted 5 years ago

“Well explained,friendly,not rushed.”

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(Sheffield) - Posted 5 years ago

“All of it was really great”

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(Hove) - Posted 5 years ago

“Really friendly and helpful staff. Very informative and explained everything clearly during my appointment.”

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(Hove) - Posted 5 years ago

“I only received my new hearing aids today but already feeling the benefit have had to turn TV down !! Everything well explained and follow up sounds comforting to support the cost.”

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Posted 5 years ago

Hidden Hearing is rated 4.7 based on 1,576 reviews