“Tonight I broke down on A1M just beside Junction 61, I managed to get on the hard shoulder, the Officers that stopped to help me where amazing, courteous and extremely helpful, twice they stopped to ask if I was okay also regular phonecards keeping an eye on me, I never really understood what there about, but a big thank you to all that helped me tonight.”
“My clutch snapped at 70 mph in a yr2019 car lane 3 on m42 after junction 7 where slip road meets. Coasted off in neutral to hard shoulder.
Thank you for reassuring me all is well as I was safe when I rang and arranged green flag.you guys came to take me off m42 to keep me safe.”
“We got a blow out on the M5 between j9 and j10 last night with two adults and two children i the car. I phoned rac and AA who said they would be at least 4-5 hours so asked me to contact the highways agency to advise them of our whereabouts, got a lovely lady on the phone who was sympathetic and advised that we needed a tyre repair company to come out and that we needed to find one closest to us. She got our whereabouts and said that they would keep check up on us to make sure we weren’t stuck on the hard shoulder all night.
We phoned a tyre repair company and they were on their way, got three or four calls back from the highways agency checking in to see if we were ok and getting updates from us as to how close the repair vehicle was. The tyre company turned up and started the repair and then a highways car turned up to check on us all, he gave us emergency blankets to help keep us warm as we had been on the road side for nearly 3hrs by this time. He helped the tyre repair man get us going again as we had also got a flat battery by the time help had arrived, thankfully we were able to jump start my car and the nice gentleman followed us for a couple of miles further on our journey.
We are so grateful to both gentlemen for their help and to the staff at the end of the phone. You were all amazing.”
“A Friday evening 9pm and our car broke down in a live ('smart') lane of the M25. Watching my husband put a warning triangle out in the lane was one of the most terrifying experiences of my life. The police response to a 999 call was fantastic. They contacted the Highways Agency, talked me through what to do and even before I'd finished speaking, the lane had been closed and the recovery vehicle was there. The HA guys who helped us couldn't have been more skilled, professional, kind and helpful, and never have I been more grateful for someone to take control of a precarious situation. All those drivers who complain of lanes being closed unnecessarily, might stop and think about those stuck in fear of their lives and those who come out to help them.”
