Thanks for leaving us a review, we have replied to your email with the details, sorry for the delay with the tracking details. We hope your lock has now arrived safely!
“The lock itself looks and feels solid and I have no doubt it will be hard to destroy it with tools. However I noticed that there is a possibility that it can be self destroyed in a few years: the gaps between lock part and brace itself is so massive that water and dirt will inevitably go inside the lock part when it will be kept outside. I saw there rubber seals on the brace to avoid it but they are way too far from where they should be when brace is locked. See pictures. Very disappointed to see this on such expensive lock. Honestly didn’t think I will see this on your lock after all reviews from famous YT channels and communities.”
Thanks for leaving us a review, though small gaps are normal for the DX1000 the gap should not be significant. The rubber sleeves can be pushed up slightly to close in that gap. We can see you have emailed us to resolve this issue and we're glad this solution as worked for you!
“I got my order on time. I ordered two of the Z Lok Combo’s. One works great the other not at all. It’s jammed and won’t budge. I love the one that works but think I should have two that work because that’s what I paid for. I saw this was a problem with other customers but I didn’t listen because I really wanted the product to work. I reached out for help and got no response back.”
“Unfortunately the use of DPD couriers lost 3 stars for this review. DPD delivered my first order to the wrong address without checking who they were delivering it to. The delivery was made to a property with a different post code to my property. I had to take out CIFAS protective registration because I was a victim of fraud 6 years ago. The box turned up a day later opened and I then had to return it to Hiplok because the keys could have been compromised and get a second set of locks and wall anchor delivered to the post office because I do not trust DPD. DPD have refused to compensate me for the fee to take out protective registration because according to them I am not the account holder and in turn they refused Hiplok’s request on my behalf. I was also verbally abused and spat at by the person who took delivery of the parcel in my name and threatened with violence by two others. This is the consequence of using careless delivery drivers and flawed processes for delivery (picture of parcel in the door only; shame it was not my door).”
“After speaking with the team our business chose to get two keyed-alike D-Locks at £250 each and we purchased two of their keyrings to go with each lock. Only one turned up and I was asked to photograph the box to prove it was only one as the warehouse team were confident they'd sent both. Photos were sent and eventually, because their response time is about 24hrs, two D-locks were keyed-alike and posted. Meanwhile, I was asked to return the original, single D-lock. I printed off their returns label as instructed but after re-wrapping and sticking the label on and taking it to our local post office, I was told the package was too heavy for the return amount paid for by Hiplock. So I returned home with the package and reported this to customer service who, after the weekend, then instructed me they'd send another label out. They didn't and so I chased this and one was supplied. I then printed this off again, stuck it to the parcel and am hoping it sends this afternoon. I received the two keyed-alike D-locks far later than was necessary but the keyring were not in the box. So, I wrote to customer services again and asked what they would like to do - they are sending two out to us today. There's clearly a breakdown in the communications going on at Hiplock which needs addressing. It's a shame that as a customer purchasing over £500 worth of their products, I was not offered something by way of covering the large amount of my time they have wasted with returns and working my business and it's dependance on their products around their repeated delays. I hope they can look at this for future customers too as I'm reluctant to return because of this experience.”
“I purchased the combination ziplock. I locked my bike at my local train station cycle hub on returning I entered the combination code and the lock would not open despite numerous attempts. In the end i had to resort to forcing the lock with my bike tools (thank goodness I had them with me). After about 10mins I was able to disable the lock and retrieve my bike. Luckily I was able to prove to the police that the bike was mine as i had the keys for the other AXA locks I also use!”
“I was not informed that a hefty import tax would be coming my way after ordering from Hiplok, a UK brand, to the EU. Though this is not the main responsibility of Hiplok, a disclaimer upon purchase would have been greatly appreciated. The rest of the service was good. But this became way pricier than expected.”
