Hive Insurance Services Reviews

Name: Hive Insurance Services
Address: The Hive, Almondsbury Business Centre, Bradley Stoke, Bristol
Rating: 4.28

4.3 Rating 240 Reviews

83 %

of reviewers recommend Hive Insurance Services

Company Reviews

Questions

Metrics

4.3

Based on 240 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0800 028 0849

Email:

enquiries@hiveinsure.co.uk

Location:

The Hive, Almondsbury Business Centre, Bradley Stoke
Bristol
BS32 4QH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been a loyal customer for several years and never made a claim before now. Was sick in October and off work till 3/01/18 . The claim forms arrived promptly and I returned them with doctors section and accountants section completed at my expense, the forms asked for "your latest tax return " which for me was for year ending April 16 . My year ending April 17 is not due until at latest 31st Jan 2018 as per hmrc guidelines - like many self employed the month of Jan is when I my accounts are processed every year. Have now been told by insurance that "your latest tax return " is not good enough even though this is my most recent . I Have been left with no income right through Xmas and new year. I can't afford to return to accountants having already paid them for "you latest tax return " and various other requested pieces of information to have the other options of 3 months accounts leaning up to illness prepared seperately. I have been seriously ill and unable to speed up the process of my next tax return (don't think I am being treated fairly in expecting me to change the month in which I do my tax return whilst I'll and during my period of illness", my accountants were also very busy with the run up to the festive period .I had also supplied a further covering letter from chartered accountants stating that my next tax years turnover and profits would be similar to year ending April 2016 and bank statements for the period of illness, I feel very let down by this company. I have never missed a monthly instalment or made a claim with April . 😡 Happy new year -”

Helpful Report

Posted 6 years ago

Hi Derek, sorry to hear that you feel you have been let down. Can you please send us an email to enquiries@april-uk.com. I will then be able to review your query and help you. Kind Regards, Ellie

Posted 6 years ago

“answered my query quickly and efficiently.”

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Posted 6 years ago

“Awful customer service, each advisor tells you something different. Once you jump through all different hoops for them you might get a referral but then they wont cover the next consultation! Stick with Bupa”

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Posted 6 years ago

Dear Matt. We are sorry to hear the problems that you are experiencing when attempting to make a claim. We will contact you directly to see how we can assist you. Kind regards, Ellie.

Posted 6 years ago

“Very easy pleasant contact. Job done promptly. Very happy with service from Ellie.”

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Posted 6 years ago

“quick reply to my questions”

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Posted 6 years ago

“helpful online adviser. immediate and efficient response. if I receive the paperwork this afternoon by email i would give a 10. thanks”

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Posted 6 years ago

“Customer service is excellent, always get a quick response and very helpful. I've had my plan 12 years now and I will continue with it.”

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Posted 6 years ago

“Made changes to account as asked, quick and fast! Polite and helpful.”

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Posted 6 years ago

“Quick and helpful response”

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Posted 6 years ago

“I was very kindly and ably assisted today by Ellie who was most informative and helpful regarding a policy I have with April UK.”

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Posted 6 years ago

“Great service and very friendly”

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Posted 6 years ago

“Very speedy response to my enquiry and polite manner. Thank you”

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Posted 6 years ago

“Not happy as my premiums have shot up by £12 a month.”

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Posted 6 years ago

Hello, thank you for getting in contact with us. We will email you separately regarding your query. Kind Regards, Ellie.

Posted 6 years ago

“I called their customer service and after 35 minutes of ringing, annoying music and annoying updates, I just gave up. This is not the service I expected, totally puts me off with dealing (or not dealing) with April UK again.”

Helpful Report

Posted 6 years ago

Hello, thank you for contacting us. I understand you have been speaking to a colleague via Facebook. Please do not hesitate to contact us on 01454 619500 as previously stated, if you have any further queries. Kind Regards, Ellie.

Posted 6 years ago

“I spoke to Jo recently who actually set my policy up, and suggested what was right for me. Jo linked me in with Spire Clare Park Hospital in Farnham Surrey. I felt that Jo Fry treated me professionally, I look forward to working with her, when I need to use my policy for any treatment. Please do say thank you to Jo Fry for me. Lorna Murray.”

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Posted 6 years ago

“Always polite and helpful. Very fastvto resolve problems”

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Posted 6 years ago

“My query was dealt with quickly and efficiently”

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Posted 6 years ago

“Very happy, as on maturity of my policy, I ended up with a pay back of twice as much as I had expected!”

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Posted 7 years ago

“Simple request to change address which was very easy to do via the online chat.”

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Posted 7 years ago

“Excellent Customer Service.”

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Posted 7 years ago

Hive Insurance Services is rated 4.3 based on 240 reviews