Hive Insurance Services Reviews

Name: Hive Insurance Services
Address: The Hive, Almondsbury Business Centre, Bradley Stoke, Bristol
Rating: 4.28

4.3 Rating 240 Reviews

83 %

of reviewers recommend Hive Insurance Services

Company Reviews

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Metrics

4.3

Based on 240 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800 028 0849

Email:

enquiries@hiveinsure.co.uk

Location:

The Hive, Almondsbury Business Centre, Bradley Stoke
Bristol
BS32 4QH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was informed a couple of months ago that April UK will no longer be offering health cover. I have had the policy for 3 years and currently have existing ongoing cases. Switching over to AXA is not affordable as the rates jumps by 300%. I would have chosen a different provider 3 years ago (such as BUPA) if there was any hints that April UK was only a short term solution. Not happy.”

Helpful Report

Posted 5 years ago

Dear sir/madam, thank you for your comments. As explained in your letter, the situation is unfortunately beyond our control. Nevertheless, we will be more than happy to raise your complaint directly with the Insurer. Please contact our Customer Services team on 0800 028 0849 so that we can take your details, and we will then be able to support you in the matter.

Posted 5 years ago

“I am extremely disappointed with April UK. So hard to get reimbursed, they always have a reason not to reimburse you (or at least they won't reimburse most part of the bill). I paid my lesson by paying them almost 2000 euros per year! Flee from this terrible company!”

Helpful Report

Posted 5 years ago

Good morning Jane, thank you for taking the time to get in contact with us. Are you please able to contact me on my direct line so that we can discuss this? If so my number is 01454 857908, Lynsey Garland, Customer Services Manager. Many thanks.

Posted 5 years ago

“Just been told that April UK will no longer be offering health cover. Paid out for 2 years, never made a claim and recently had a small operation with the same consultant in the same hospital that April UK would have covered, but told it was the same waiting time. Had a renewal through and was informed that Axa would accept previous April UK customers with pre-existing conditions, but the price offered is £200 a month which is disgraceful. I'm now looking at taking this to the Financial Ombudsman, unless April UK are willing to offer some sort of compensation.”

Helpful Report

Posted 5 years ago

Good morning Paul, many thanks for taking the time to get in touch with us. We will raise your dissatisfaction with this situation with the Insurer as a complaint on your behalf as unfortunately there is nothing that we are able to do in relation to this. Are you please able to contact me on my direct line so that we can discuss? My direct line is 01454 857908. Lynsey Garland, Customer Services Manager.

Posted 5 years ago

“When I make a claim I am confident that it will be dealt with on a professional level with no messing about .. staff very nice to talk with and willing to help you with your claim .. glad I’m with April”

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Posted 5 years ago

“Very helpful”

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Posted 6 years ago

“Not impressed with April UK at all. Having had a few claims, not one has been accepted and paid in full since I am told each time, the consultant fees are not considered to be reasonable and customary. Latest claim is for a consultant charge of just 800 which my own research shows is most certainty "reasonable and customary" and yet April UK will only cover up to £303 ...... just 38% of the actual cost. They have added 10% as a "goodwill" but still only 42% cover. I can find no consultant at all charging anywhere near just £303 for the identical procedure as defined by the recognised code. The cheapest found is £700 but usually the costs are upwards of £1000 and often nearly £1200 Disgraceful treatment from April UK. I may as well have self insured. I did not envisage paying vast premiums simply for a mere contribution to my consultant costs. April UK are not health insurers at all and will certainly be no loss to me!”

Helpful Report

Posted 6 years ago

Dear Mr Saunders, thank you for taking the time to send to us your review. Following your email to me yesterday and my reply to you today, I will be back in touch with you as promised as soon as I can. Many thanks, Lynsey Garland, Customer Service Manager.

Posted 6 years ago

“I put in a claim in beginning of October and they sorted it out very quickly and I'm with them good few years never had any complaints thank you”

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Posted 6 years ago

“So far so good, my full no claim 12 year cash back as, promised by April insurety, when I first took the two individual policies many years ago.conversations ,via letters, email and phone ,regarding budget rise of the rates of insurance tax and new rates added to both policies and that all other terms and conditions will remain the same to my cover, and a date and method of their promise is due not so far in the next few months, I will update how their procedures and promise's are paramount to them , like I said "so far so good" 👌👩‍👧”

Helpful Report

Posted 6 years ago

“I phoned with a query about form, a young lady dealt with it very effiently so i send form off with two claims attached and have just received letter comfirming that the money will be my account within 5 days, very impressed. Thankyou”

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Posted 6 years ago

“The best private medical insurance company I’ve dealt with. Polite, professional and can’t do enough to help. Much better value for money than other providers.”

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Posted 6 years ago

“They answered my query very fast and all done by email!! Perfect.”

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Posted 6 years ago

“A rather silly enquiry by myself dealt with with efficiency and humour! Excellent service.”

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Posted 6 years ago

“I have been paying into an account for Insurance and I will receive full payment as agreed now the term has been completed.”

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Posted 6 years ago

“very fast to sort things out and friendly staff good work april”

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Posted 6 years ago

“I've been trying to get approval for coverage for about 4 weeks now. The incompetence of this company is staggering. They don't seem to follow-up with my overworked GP to get confirmation, leaving that task to me. They don't respond to my emails. They take days to take any action. I don't know if they are under-staffed or if the company is just horrible. Never had such poor, glacial treatment from an insurance company before. WOULD NOT RECOMMEND”

Helpful Report

Posted 6 years ago

Dear sir/madam, I’m sorry you feel our service has not been of a high standard. We pride ourselves on delivering excellent customer service, so please can you email enquiries@april-uk.com or call me on 0800 028 0849 and I will review the issue immediately. Kind regards, Lynsey Garland, Customer Services Manager.

Posted 6 years ago

“Lovely and helpful staff to speak too .”

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Posted 6 years ago

“My initial contact was excellent. No pressure to buy, the agent was extremely helpful and found me the best price and best policy. Due to a family circumstance I had to cancel the policy. Very easy to do, yet again pleasant helpful staff. No penalisation. Excellent service.”

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Posted 6 years ago

“No muss, no fuss, April processed my dental claim promptly and with the minimum of fuss.”

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Posted 6 years ago

“We have had a policy for several years and have been pleased with it. Have been able to get through on the phone quickly and any query has dealt with efficiently and helpfully by the person concerned. In the past any claim has been dealt with clearly and promptly .”

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Posted 6 years ago

“I got an excellent policy with April that has been running for many years, staff are always very friendly and answer questions promptly”

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Posted 6 years ago

Hive Insurance Services is rated 4.3 based on 240 reviews