Hobby Lobby Reviews

"Bought an item from hobby lobby about a month and a half ago for my husband it was the leather pair of moccasins that you can custom make yourself I grabbed the wrong size and didn't realize it. Brought it back to the store to exchange it for a smaller size and come to find out they discontinued the product so I told the lady that was standing up front doing absolutely nothing besides walking back and forth and she told me to stand in line and either the first or second lane both lines were long and ended up standing there about 20 minutes before I even got waited on. Explain to the cashier that I went to find a smaller pair and they did not have any also spoke to workers that was one aisle overstocking the shelf she pulled it up on her little computer tablet. Come to find out they just continued the item I explained that to the cashier when I got to the front the cashier called the manager over and the manager told them just to do a store credit so is the cashier was getting ready to do the store credit he walks back over and says oh also take 75% off of that so the item that I purchased for $35.99 not including tax just got knocked down 75% off so the cashier tells me that they were going to put it on a card for store credit then turns around and tells me that she can't do a store credit because it's not that much my refund for I don't that I paid $35.99 plus tax for I got back $9 and 50 cents does anybody see how that's fair? Is that my problem that it was discontinued they couldn't even find it in their system my husband called corporate corporate pulled it up corporate scene that it was $35.99 corporate also said that for something like that they will give you the lowest price they were selling them for before it was discontinued in corporate said that was $35.99 so corporate had called the store and for them being so religious and for being a religious company they lie because they told corporate that it came up in the system as 75% off when we were standing right there and they said they could not find it in their system but corporate could and corporate seen that it was $35.99 very disappointed with hobby lobbying being that I shop there a lot goodbye hobby lobby hello Michaels"

"Bought an item from hobby lobby about a month and a half ago for my husband it was the leather pair of moccasins that you can custom make yourself I grabbed the wrong size and didn't realize it. Brought it back to the store to exchange it for a smaller size and come to find out they discontinued the product so I told the lady that was standing up front doing absolutely nothing besides walking back and forth and she told me to stand in line and either the first or second lane both lines were long and ended up standing there about 20 minutes before I even got waited on. Explain to the cashier that I went to find a smaller pair and they did not have any also spoke to workers that was one aisle overstocking the shelf she pulled it up on her little computer tablet. Come to find out they just continued the item I explained that to the cashier when I got to the front the cashier called the manager over and the manager told them just to do a store credit so is the cashier was getting ready to do the store credit he walks back over and says oh also take 75% off of that so the item that I purchased for $35.99 not including tax just got knocked down 75% off so the cashier tells me that they were going to put it on a card for store credit then turns around and tells me that she can't do a store credit because it's not that much my refund for I don't that I paid $35.99 plus tax for I got back $9 and 50 cents does anybody see how that's fair? Is that my problem that it was discontinued they couldn't even find it in their system my husband called corporate corporate pulled it up corporate scene that it was $35.99 corporate also said that for something like that they will give you the lowest price they were selling them for before it was discontinued in corporate said that was $35.99 so corporate had called the store and for them being so religious and for being a religious company they lie because they told corporate that it came up in the system as 75% off when we were standing right there and they said they could not find it in their system but corporate could and corporate seen that it was $35.99 very disappointed with hobby lobbying being that I shop there a lot goodbye hobby lobby hello Michaels"

"Bought an item from hobby lobby about a month and a half ago for my husband it was the leather pair of moccasins that you can custom make yourself I grabbed the wrong size and didn't realize it. Brought it back to the store to exchange it for a smaller size and come to find out they discontinued the product so I told the lady that was standing up front doing absolutely nothing besides walking back and forth and she told me to stand in line and either the first or second lane both lines were long and ended up standing there about 20 minutes before I even got waited on. Explain to the cashier that I went to find a smaller pair and they did not have any also spoke to workers that was one aisle overstocking the shelf she pulled it up on her little computer tablet. Come to find out they just continued the item I explained that to the cashier when I got to the front the cashier called the manager over and the manager told them just to do a store credit so is the cashier was getting ready to do the store credit he walks back over and says oh also take 75% off of that so the item that I purchased for $35.99 not including tax just got knocked down 75% off so the cashier tells me that they were going to put it on a card for store credit then turns around and tells me that she can't do a store credit because it's not that much my refund for I don't that I paid $35.99 plus tax for I got back $9 and 50 cents does anybody see how that's fair? Is that my problem that it was discontinued they couldn't even find it in their system my husband called corporate corporate pulled it up corporate scene that it was $35.99 corporate also said that for something like that they will give you the lowest price they were selling them for before it was discontinued in corporate said that was $35.99 so corporate had called the store and for them being so religious and for being a religious company they lie because they told corporate that it came up in the system as 75% off when we were standing right there and they said they could not find it in their system but corporate could and corporate seen that it was $35.99 very disappointed with hobby lobbying being that I shop there a lot goodbye hobby lobby hello Michaels"

"I went today with 4 framing projects, all requiring special attention! The person that deserves GREAT praise and Thank You is Isaac Zabalza-Valenzuela! He works at hobby lobby on the west side of ABQ, store #70! He is charming, incredibly GOOD at his job, pays attention to every detail, has great suggestions, listens to your needs and questions and answers them with his knowledge! He is an AMAZING asset to the framing department and will definitely look forward for his help in the next venture of framing projects! BRAVO to Hobby Lobby for a GREAT asset to your company! Ive attached 2 of the 4 pictures (still wrapped in store plastic), other 2 were personal friend pictures. Michelle"

"I went today with 4 framing projects, all requiring special attention! The person that deserves GREAT praise and Thank You is Isaac Zabalza-Valenzuela! He works at hobby lobby on the west side of ABQ, store #70! He is charming, incredibly GOOD at his job, pays attention to every detail, has great suggestions, listens to your needs and questions and answers them with his knowledge! He is an AMAZING asset to the framing department and will definitely look forward for his help in the next venture of framing projects! BRAVO to Hobby Lobby for a GREAT asset to your company! Ive attached 2 of the 4 pictures (still wrapped in store plastic), other 2 were personal friend pictures. Michelle"

"Your store says 50% off on items.\r\nAlthough if they say the word \"gift\" on the tag they are FULL PRICE.\r\nWhen you get to register they tell you that the item isn't 50% off due to this word gift.\r\nNot fair.\r\nMove the non sale items somewhere else.\r\nThis is all new to me.\r\nI just said I don't want if full price.\r\nManagement need to change this.\r\nWonder how many people know this is going on?"

"Store #260 in Columbus Georgia is fantastic!\r\nOn 3-22-24 I took a puzzle to be framed. The sad part was there was one piece missing. I had opted to just leave it as is as to not draw more attention to it. Tracy, Kevin and Stuart were aware of this and noted it on the ticket.\r\nWhen I returned to pick up the framed poster\u2026\u2026amazingly I could not locate the missing piece as I looked at the picture. They had camouflaged the missing piece so that it did not even appear missing. It was amazing!\r\nThe shear fact that they took it upon themselves to make my puzzle picture perfect as possible meant a lot. That kind of customer service is just wonderful and why I love shopping this store.\r\nThank you and have a fantastic day!\r\nI"