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Hobby Lobby Reviews

2.0 Rating 408 Reviews
21 %
of reviewers recommend Hobby Lobby
2.0
Based on 408 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 5 star review on 3rd July 2024
Michelle R. Schofield
Hobby Lobby 5 star review on 3rd July 2024
Michelle R. Schofield
26
Anonymous
Anonymous  // 01/01/2019
I didn't have a bad experience at all. I love(d) my store when it was a CRAFT store. Why are you turning it into a homegoods store with all the cheap China imports? Bedsheets and dishes and all the same junk you can buy at HomeGoods right next door. Looks like the yarn selection is shrinking, too.
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Posted 6 months ago
I went to pick up a custom frame picture at your Madison, MS store 6/26/24. I walked by a sales person in the framing department she wasn't friendly at all; never looked at me and never spoke. She is in full view of the framing desk and saw me standing there. I range the bell and she kept rearranging something on a shelf. About 2-3 minutes an employee from the arts & craft section asked if I was waited on yet and did I ring the bell. She paged out that customer needed help in framing and the employee that ignored me still ignored her page. NOT a friendly store.
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Posted 6 months ago
15 days to recieve an online order. I get no response the service department after 3 emails. Never again.
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Posted 6 months ago
Orange Grove location tucson customer service absolutely the worst had to wait 3 hours to have 2 mats cut for frames left for 2 hours came back still not done no accountability no apology and I was an excellent customer for 5 years no longer will I go there because no simple apology very sad indeed.
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Posted 6 months ago
Items are scarce; ordering on line gets pricey due to having to purchase more for free shipping! Store personnel are not very knowledgeable and not very willing to help. Sale items are mixed with full price items. Very disappointed with the overall shopping experience. I won’t be returning; many other stores that are more organized and actually have products available.
Helpful Report
Posted 6 months ago
I was followed around the store by the manager of this store which made my shopping experience very uncomfortable. I do understand it is his job to make sure all merchandise is paid for, but to be so obvious was insulting! He and I were of the store then we were in the front of the store. I could see him looking from behind the isle shelves and when I made eye contact he looked away and walked ahead of me. So needless to say I will not be coming back to any Hobby Lobby which is sad because it is my favorite up until now!
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Posted 6 months ago
Asked several employees including a MANAGER for assistance they pointed me in the wrong direction and seem to be a problem just asking for assistance especially the manager Brian was RUDE !!!!
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Posted 6 months ago
I ordered some trays at Hobby Lobby and had them delivered as my husband was having surgery. I got an email saying the trays were delivered but they were no where to be found. We cashed FedEx who said it was a cheap delivery service and they could not help us. So we called the store. I talked with the manager who while being very polite told me there was nothing he could do but would deliver my complaint to corporate office. I’ve yet to hear from them. So they lost my package and there is no recourse. No more shopping at Hobby Lobby for me. I’m just out of luck. They don’t care. By the way, I received a photo from FedEx of the WRONG house as evidence IT was delivered.
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Posted 6 months ago
I have been going to the Seabrook NH store since it opened. Beautiful store. Very hard working people always courteous. It’s has not been the same for about a year. Shelves are empty. To much bed and bath products. Items seem to look junky looking. Not the same Hobby I remember. What’s going on?
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Posted 7 months ago
My wife’s glove compartment tension cord came apart and dealer wants to remove all of it and charge a big sum to fix it. I went to local h lobby and two ladies found a way to repair it with a simple part.. happy wife happy life!! Thankyou Sara and Amanda you are a great blessing!!
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Posted 7 months ago
Not thrilled with the cost of delivery and then you send it through the nirmal post office. Where I live, the mail man doesn’t deliver packed only ups and fedex. Without a car, I have to find a way for a disabled person to get to the post office. You’re charging enough for delivery that you can use fedex and ups. I’m not ordering anything else.
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Posted 7 months ago
Your store says 50% off on items. Although if they say the word "gift" on the tag they are FULL PRICE. When you get to register they tell you that the item isn't 50% off due to this word gift. Not fair. Move the non sale items somewhere else. This is all new to me. I just said I don't want if full price. Management need to change this. Wonder how many people know this is going on?
Hobby Lobby 2 star review on 22nd May 2024
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Posted 7 months ago
What is going on at Hobby Lobby?! I have shopped at Hobby Lobby since I bought my first house in the late 80’s. For years I have had Hobby Lobby in my monthly budget - food, gas, clothes, utilities, HOBBY LOBBY! Today I went in there to find a gift for a friend’s birthday, and what a change! I had to hunt and hunt for anything good, it was so full of junk! All that kitchen stuff - I would go to a kitchen store if I wanted that! It looks like the inside of a Bed, Bath and Beyond and there is a reason why that store went out of business. No one liked it! I guess everything has to end, and today my love affair with Hobby Lobby died a fast death. So sad.
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Posted 8 months ago
The new and improved durability Sunny Side Up Bakery disposable decorating bags are HORRIBLE!!
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Posted 8 months ago
I went to the Jackson, TN store to purchase a large size box and wrapping paper. ONE checkout was open and there were 6 customers ahead of me. I waited in line for 15 minutes and spoke to the manager who was just taking up space, to say "You have one register open and this is Saturday when a lot of people are out shopping and if I could find the items I need somewhere else, I would not be in this store". I have been reading your reviews. Can you not see how many complaints you have about only one checkout line open? OPEN YOUR EYES.
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Posted 8 months ago
Cynthia, at the Altus, OK, location is the most amazing person, she goes above and beyond to help someone. Her customer service skills are personalized and excellent!!! She is such a blessing to that store. She has gone above and beyond to help me everytime. She needs to be recognized for her work, she is such a great asset to Hobby Lobby. :)
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Posted 8 months ago
Store #260 in Columbus Georgia is fantastic! On 3-22-24 I took a puzzle to be framed. The sad part was there was one piece missing. I had opted to just leave it as is as to not draw more attention to it. Tracy, Kevin and Stuart were aware of this and noted it on the ticket. When I returned to pick up the framed poster……amazingly I could not locate the missing piece as I looked at the picture. They had camouflaged the missing piece so that it did not even appear missing. It was amazing! The shear fact that they took it upon themselves to make my puzzle picture perfect as possible meant a lot. That kind of customer service is just wonderful and why I love shopping this store. Thank you and have a fantastic day! I
Hobby Lobby 5 star review on 12th April 2024
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Posted 9 months ago
I was charge full price for a clearance item and when I told them they acted like I didn’t know what I was talking about. Now I have to bring the item in with the receipt to prove that it was on sale. I got no Apology or any compensation for my time and gas.
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Posted 9 months ago
I like hobby lobby a lot. The store is always neat and orderly. They run a lot of sales, and I don't give any hassle about returns or refunds. They are clear about what their policy is and I never had a problem with them. I would have given them a five, but they don't provide electric wheelchairs for handicapped which limits my visits to the store.
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Posted 9 months ago
I had a framing project, Ashley in the framing department worked with me for three days to help insure the matting matched perfectly. She was patient, professional, and pleasant to work with.
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Posted 9 months ago
Hobby Lobby is rated 2.0 based on 408 reviews