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Hobby Lobby Reviews

2.0 Rating 408 Reviews
21 %
of reviewers recommend Hobby Lobby
2.0
Based on 408 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 5 star review on 3rd July 2024
Michelle R. Schofield
Hobby Lobby 5 star review on 3rd July 2024
Michelle R. Schofield
26
Anonymous
Anonymous  // 01/01/2019
workers ignored me the whole time
Helpful Report
Posted 3 years ago
people at the 800 # for customer service are useless. I was having an issue placing an online order on their site as it kept saying there is a problem please check back later. Two hours later same thing and no help from them. I purchased elsewhere
Helpful Report
Posted 3 years ago
Iv never seen worse customer service in my life- so incredibly homophobic and racist.. The fact that anyone would still support and buy from this company is truly disappointing.
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Posted 3 years ago
Our country has many beautiful people of all ethnicities, religions, genders, cultures, and communities, not just white Christian. But, unfortunately, hobby Lobby has now become a clique where only a few Americans are welcomed.
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Posted 3 years ago
We went to the Redding hobby lobby . from 9 AM to 10 AM it’s for customers over 60 years of age I am 64 my wife is 58 they would not let her in the store We even asked to speak with the manager but that got us nowhere so WTF
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Posted 3 years ago
I just want to say that Shera in the crafting department was so awesome. She helped me so much. Shera has outstanding customer service. I went to the store on Fairmont in Pasadena Texas.
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Posted 3 years ago
I ordered 4 yards of fabric to make curtains…I received one piece that was just over 3 yards, and a second piece that was just over 1 yard. I sent and email to customer service and got “sorry, we understand the importance of getting one continuous piece. Here’s a return label if you want to return it.” Poorest customer service…apparently retuning it to a store not an option? Making it right not an option? To mail it back is a hassle…buy something to ship it in, pack it, drive to PO…hardly worth it for a $20.00 purchase….
Helpful Report
Posted 3 years ago
High prices except when on sale. Website ordering is a joke,, they advertise free shipping in their banner,, then later in small print it tells you it is actually free only with $59 purchase. Website is hard to navigate. I used to stop by every week,, but since stopping their 40% coupons, I rarely go there, instead use Michael's or other online stores.
Helpful Report
Posted 3 years ago
After shopping online for hours, every day for several days last week for my small business, my cart full of hundreds of items disappeared! When customer service said they retrieved it for me, I was pleased ... until it turned out to be an older cart so I had to cancel the whole order and was told I must start from scratch. I did that tonight, and the same thing happened: as I was checking out, my cart disappeared. Hobby Lobby needs to hire someone to address their website problems if it glitches out like this with a $350 order, and they must train their customer service reps to not throw up their hands and tell customers it’s on them, and they must try again. No, YOU must try better, Hobby Lobby!
Helpful Report
Posted 3 years ago
They are very ANTI LBGQT and donate to conservative "Christian" organizations. Big NO!
Helpful Report
Posted 3 years ago
I was told by three different managers of this store in Lakeland that I could do a rain check and they would order my furniture new because the ones they had in the store all had dings scratches or something wrong with them we're in the middle of building a house so I have been waiting on these I call on the day they tell me they're going to be there the first manager tells me we have them I said make sure they're brand-new because the ones you have in the store have things wrong with them well guess what that's the ones he was trying to sell me the ones with something wrong with them they did not get them in they do not know when they're coming in so from this point on I will shop elsewhere and so will all of my family
Helpful Report
Posted 3 years ago
Every time I pick out a project using Honey Bee yarn you discontinue it in the middle of my project. Very aggravating.
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Posted 3 years ago
Nice store! Cheaper custom framing than Michaels, a lot of merchandise to choose from.
Helpful Report
Posted 3 years ago
Always feel that I’m being followed. 90% of employees are rude! Management singles out people while you are looking at crafts and here comes people dusting floors around you. Can’t stop and relax! Not a good system.
Helpful Report
Posted 3 years ago
You would think that Hobby Lobby would get with the program and install bar code scanners. I feel so bad for the employees having to try and remember what’s on sale each week and having to group items trying to make ringing up items easier. It never fails that I get overcharged for sale items every EVERY time I shop there. Now that you’ve gotten rid of coupons and insist on the dinosaur cashier ways I’m taking my business elsewhere. Care more about your employees and customers for a change!
Helpful Report
Posted 3 years ago
I have been a florist for 25 years and I am in possession of a TAX ID number issued by the state of Indiana. I picked up a satin wedding pillow and was told that the document could not be used and that it was necessary to fill out one of theirs...fine, it was the same document I've filled out many times before in many different retail stores. I agreed to fill one out expecting to return for other items in the future but was told I was not allowed to fill out theirs and I had to come up with one of my own!!! REALLY??? These are the documents retail stores give to tax exempt customers to obtain a card for future use. They acted as though these 'copies' cost them money! Despite my tax exempt status, I was charged the sales tax. I will NOT be returning to do future business.
Helpful Report
Posted 3 years ago
Hobby lobby has great home decor and ois. Love there 50 per cent off sales. Now some things r 75 per cent off. Great saving
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Posted 3 years ago
Great job kicking out the unvaccinated lady who refused to respect store policy and who yelled at your employees today, she is not well and you did the right thing. Old Bridge NJ
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Posted 3 years ago
Hobby Lobby Sold me a FULL price Cricut air explore air 2.... only to realize that the product they sold me was used, dirty, damaged and missing parts. Hobby lobby refused to refund or exchange the product. They made me feel as if I STOLE this Cricut or was trying to scam them. When in reality they SCAMMED ME! Even with my original receipt they would not help at all! Basically they stole $300 from my account! Hobby lobby corporate was not helpful and agreed with the store manager about not exchanging the product!
Hobby Lobby 1 star review on 26th May 2021 Hobby Lobby 1 star review on 26th May 2021 Hobby Lobby 1 star review on 26th May 2021 Hobby Lobby 1 star review on 26th May 2021 Hobby Lobby 1 star review on 26th May 2021
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Posted 3 years ago
Absolutely love hobby lobby ! They always have exactly what I need for projects.
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Posted 3 years ago
Hobby Lobby is rated 2.0 based on 408 reviews