Login
Start Free Trial Are you a business?? Click Here

Hobby Lobby Reviews

2.0 Rating 408 Reviews
21 %
of reviewers recommend Hobby Lobby
2.0
Based on 408 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2 out of 5
Returns & Refunds
Returns Process
Could Be Better

Write Your review

Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 5 star review on 3rd July 2024
Michelle R. Schofield
Hobby Lobby 5 star review on 3rd July 2024
Michelle R. Schofield
26
Anonymous
Anonymous  // 01/01/2019
Cute stuff, but it’s really all junk. Poorly made and they don’t back their products. Probably best for one-time-use items - party decor, give-aways, etc. stay away from wall decor and fake wood items!
Helpful Report
Posted 2 years ago
I prefer Hobby Lobby for crafts. I make a lot of cards. I find that they carry items like steps dies and just more to choice from Always find more choice even card stock has more of a choice. I live in Connecticut . I guess it depends on what you want. The service has always been good workers helpful.
Helpful Report
Posted 2 years ago
It's the best stores I've been to hobby lobby is amazingly good and in my imagination it's like a magical miracle store!
Helpful Report
Posted 2 years ago
The prices are good but the lines rival Walmart's ridiculous business practices. Now I know why a lot of people buy online. And the manager is no where to be found!
Hobby Lobby 1 star review on 12th February 2022
Helpful Report
Posted 2 years ago
Do not order from Hobby Lobby online! I purchased two baskets late December 2021. One finally delivered January 18, the other one was on the FedEx truck to deliver January 19. I sent an email and called Hobby Lobby CS on January 20th. I left a message because they were too busy to take my call. Customer Service returned my call but I was unable to take the call because I work during the day but call right back 4 times leaving a message each time but no response. I spoke to the operator who transferred me to the sup Jana but she never returned my call. On January 21st I called during my 30 minute lunch. I was finally able to speak to a CS rep after a 20 minute hold. After explaining my issue, she put me back on hold and I believe maybe reached out to FedEx, came back on the phone and said that I should call back after 8 days for a refund if I still have not received the item. Really!!! Hobby Lobby has had my money since late December and I still do not have the merchandise.
Helpful Report
Posted 2 years ago
Springfield NJ store, cashier Arron short changed me by $5. Gave money behind receipt. I should have checked but didnt till after I left store. He did the same to my friend who was behind me. BEWARE...COUNT YOUR CHANGE!!!!
Helpful Report
Posted 2 years ago
i received a gift card to Hobby lobby and although i don't normally shop hobby lobby I went to one a couple of weeks ago to use the give card. i was going to buy yarn and the yarn department was at the back of the store. a manager was walking by me so i asked him if they'd acquired scooters. he said no only wheelchairs, i asked if he'd push me in the wheelchair to the yarn department and he said no he couldn't. the store is so big, and it is a hardship for me to shop there. anyway, when i was there i bought several skeins of yarn, i decided i need some more yarn so i hopped on line and went to their website to order more yarn for curbside pickup. i couldn't find where to signify that i wanted curbside pick up and couldn't find it so i called their customer service number and asked for help finding out how to make the order. the woman who answered the phone said that their website is owned by somebody else who have their own warehouses ergo no curbside pickup. for a company who toots their own horn about allowing staff and customers a day of rest in order to worship by keeping their stores closed, this attitude toward customer service is pretty bad. i will never shop hobby lobby again.
Helpful Report
Posted 2 years ago
I bought a small glass cube and didn't notice that one corner was badly chipped. I was in a hurry to make a gift for a friend and quickly etched it only to notice the chip. I understand since it was etched H.L. may not accept the return but the manager (I'm assuming she was the manager) in the Attleboro, MA store said they couldn't accept it because it was etched but didn't answer me when I asked, would you re-sell it if I just returned it damaged? If the store is returning to the manufacture because of the damage, would the etching really be an issue? Anyway, I rarely shop at H.L. I prefer Michael's and really miss AC Moore.
Helpful Report
Posted 3 years ago
Rod and Kattia, Ashford Dunwoody were so awesome today. Extremely patient, helpful and courteous. Thank you Hobby Lobby for having them. Please share with them my appreciation. Debbie
Helpful Report
Posted 3 years ago
Hobby Lobby is giving their full-time employees a raise from$17 to $18.50, however, after the Christmas holiday season which is only about six weeks, the full-time employees will barely get 30 hours and the part-time employees will barely get 12 hours. Hobby Lobby's own employee handbook stipulates 35 hours or more as full-time. The public does not know this.
Helpful Report
Posted 3 years ago
Well I went to Hobby Lobby and bought a few things I had a cupon on my phone cashier wouldn't let me use it .She said they don't use them anymore .Then why do you put th e m Out? IT WASNT A PAPER COUPON IT Ws digital. WAS KINDA MAD SO WHY DO YOU NOT HONOR THEM
Helpful Report
Posted 3 years ago
Well I went to Hobby Lobby and bought a few things I had a cupon on my phone cashier wouldn't let me use it .She said they don't use them anymore .Then why do you put th e m Out? IT WASNT A PAPER COUPON IT Ws digital. WAS KINDA MAD SO WHY DO YOU NOT HONOR THEM
Helpful Report
Posted 3 years ago
Cleveland, Tenn. SHOPPERS+EMPLOYEES BEWARE!!! 😧😯 As a supposed Christian owned company, thought this would be an ethical place to work. I thought WRONG...the very first day of training I was INTIMIDATED and BULLIED by "Supervisor John Wood" from reading the Employee Handbook. Throughout the week, routinely observed Employees DENIED their rest breaks, lunch breaks, and FORCED to ILLEGALLY WORK OFF OF THE CLOCK. STAY AWAY FROM THIS PLACE AS IT REEKS OF CORPORATE CORRUPTION+GREED+WHO KNOWS WHAT ELSE???!!! May Jesus Christ reveal ALL of what happens at this store location....βœ¨πŸ™βœ¨.....
Helpful Report
Posted 3 years ago
Cleveland, Tenn. SHOPPERS+EMPLOYEES BEWARE!!! 😧😯 As a supposed Christian owned company, thought this would be an ethical place to work. I thought WRONG...the very first day of training I was INTIMIDATED by "Supervisor John" from reading the Employee Handbook. Throughout the week, routinely observed Employees DENIED their rest breaks, lunch breaks, and FORCED to ILLEGALLY WORK OFF OF THE CLOCK. STAY AWAY FROM THIS PLACE AS IT REEKS OF CORPORATE CORRUPTION+GREED+WHO KNOWS WHAT ELSE??? May Jesus Christ reveal ALL of what happens at this store location.... βœ¨βœ¨πŸ™βœ¨βœ¨.....
Helpful Report
Posted 3 years ago
Checkout takes forever. If you get in the wrong line and have been waiting, if they call backup and if the backup does come up to open another line, they leave the people who have been waiting in line and help the people who just walked up. When opening a new line, they should ALWAYS ask for the next person in line. 6 people got checked out who came up after me. I had one item and was second in line when I walked up. Yet I waited in line and watched them open 2 more lines and help people behind me and people that walked up long after me. Terrible service. Cheap quality products. Name brand stuff never on sale.
Helpful Report
Posted 3 years ago
Awful customer service. Should not promote as a Christian owned company. What a joke. Did a return with the invoice and the Battle Creek Michigan managers treated me like garbage. Sticker on item was different then what their system charged. Not the customers fault. What a horrible experience for a 15.00 return.
Helpful Report
Posted 3 years ago
Standing in line to check out the supervisor stopped me and let a Person of color that was standing in another line go in front of me Very rude and disrespectful I'm not a racist person I have friends of every color but do not treat me like I'm a bad person because I am white this is racist I was treated very disrespectful I will not ever shop at Hobby Lobby again it's very sad people have so much hate
Helpful Report
Posted 3 years ago
I love Hobby Lobby and as a Christian appreciate many Christian products. But I am really opposed to buying items made in communist China, & therefore limit my shopping there (it is nearly impossible to find anything not made by this repressive country). Please, Hobby Lobby, take a stand & . stop supporting this government. Thank you.
Helpful Report
Posted 3 years ago
Didn't the fabric used to be 30% off list price all the time? Now they just offer 30% off every other week. How tricky and sneaky is that? Hobby Lobby's ads never seem to work out for me either. There is always a reason why I am not given the discount. Plus the cashiers have to memorize the ad because they are not computerized if you can imagine that in this day and age. So you have to run back and double check to see why you didn't get the sale price. It has become very unappealing to shop at Hobby Lobby and I am done with it. Plus let's face it, their stuff is from China and pretty cheesy and cheap. At least you used to be able to get 40% off with a coupon but now that's done. Bye, bye Hobby Lobby. You aren't what you used to be and people are noticing. It's way too aggravating and who needs that these days????
Helpful Report
Posted 3 years ago
DO NOT BUY ONLINE!!! RETURN PROCESS IS NOT DESCRIBED PROPERLY. VIRTUALLY IMPOSSIBLE TO RETURN! NO ONE WILL HELP! WAS TOLD I WAS RUDE BECAUSE 8 TEYING RO UNDERSTAND WHY IS IMPOSSIBLE TO RETURN A DAMAGED ITEM! I SENT PICS (WICH IS REQUIRED TO EVEN GET A LABEL) THEN THEY WANT ONE PIC PER EMAIL. ALL THIS IS TOLD TO ME AFTER I RECEIVED A DAMAGED ITEM. I RESEARCHED WEBSIGHT AND CALLED BEFORE PURCHASING. NOONE MENTIONED ANY OF THIS! HOBBY LOBBY DOES NOT CARE ABOUT ITS CUSTOMERS. I WILL NEVER STEP FOOT IN THIS STORE!!!!! WOULD HAVE GIVEN 0STARS IF I WAS ABLE
Helpful Report
Posted 3 years ago
Hobby Lobby is rated 2.0 based on 408 reviews