Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

1.1 Rating 516 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 1 star review on 17th September 2024

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Holiday Autos 1 star review on 7th March 2024

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Holiday Autos 1 star review on 24th January 2023

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Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our flight was delayed and we were over two hours late due to this. Holiday Autos cancelled our booking and refused a refund on the basis that we should have advised them that we would be late. We had no way of letting them know as the delay was unforeseen and we were sat on the runway for two hours unable to use our phones. The hire car company were ambivalent and Holiday Autos response to my complaint has been pitiful. It is now with the ombudsman. Buy cheap buy twice has never been truer. AVOID”

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Posted 7 years ago

“I booked and paid my car upfront on there website. They haven't given my booking to the agency so no car was available for me, late at night in a new country (very upset and painful to find a solution). 2 months later and after having contacted them a hundred times I still haven't got a refund. There are a bunch of scammers, stay away from them.”

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Posted 7 years ago

“errible service. Non-transparent and un-trustworthy..... Flight was delayed by 2 hours, and when I showed up at the car rental desk, they told me that the booking was cancelled and my money cannot be refunded. I called HolidayAutos in order to assist me with the Inquiry, but they also told me the same thing stating "If I am late or do not show up, my booking will be cancelled" I asked them , "Is their a limit for being "late" ? They had no answer for that and all I received was "We apologies for the inconvenience but no refunds will be made" .. My advise to you all , if you are you travelling, AVOID HolidayAUTOS , and go with rentalcars.com as they are extremely helpful and willing to assist . AVOID HolidayAutos AVOID HolidayAutos AVOID HolidayAutos AVOID HolidayAutos”

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Posted 7 years ago

“DONT TRUST THE WEBSITE! Booked a car specifically because it was advertised as in the terminal. Turns out it was not, and they know about the problem and keep falsely advertising the location. I'm in Dublin. They have refused to do anything about the problem. Added at least 45 mins to my journey.”

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Posted 7 years ago

“Everything”

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Posted 7 years ago

“Is it possible to give 0 stars. Most stressful experience and horrible customer service. Left us marooned without car and all they could say was 'their system' couldn't help us”

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Posted 7 years ago

“Rubbish service. DO NOT USE! When I arrived at my holiday destination, I was told my car hire booking was cancelled. When I called the Holiday Autos customer service, they did provide any assistance in getting another car. They just asked me to get a car myself and apply for reimbursement later. I did hire hire another car, but have not been reimbursed my additional costs. Very disappointing!”

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Posted 7 years ago

“They work with rubbish partners. Was surprised to find that the company they had offered operated out of a petrol station and barely had anybody who spoke English. Didn't offer the airport pick up which they had advertised and left me stranded over there. Had no choice but to go for the company as they had taken a non-refundable deposit. Wouldn't recommend this website.”

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Posted 7 years ago

“I cancelled my booking on 01/08/17 and I've still not received my refund. Their website state refunds are processed within 10 working days”

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Posted 7 years ago

“Holiday autos are misleading in their advertising of car categories. I've hired a Fiat Punto or similar and wheb I came to the car rental agent (Inter Rent) they gave me a choice of a Fiat Panda or Hundai i20. They don't stock a Punto at all. I've argued that these cannot possibly be in the same class, but Inter Rent were dismissive to that end. I've ended up paying for the upgrade and fuming. Upon return I've contacted Holiday Autos with this complaint and they said that it is the same category and so that's it. In my view this is a classic example of misadvertising. Sure, I should've checked small print and researched more but, as many others, I don't do this. Sucker. Misadvertising. Poor practice.”

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Posted 7 years ago

“Booked car for one day with aircon but discovered leaving airport car supplied didn't have it! No time to return on day as took ages to get car in first place so contacted Holiday Autos. Had to keep chasing them and they eventually promised voucher which never arrived and now they just ignore emails. Customer service is poor and inefficient and they miss their own deadlines for response.”

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Posted 7 years ago

“Got to location and car hire company refused to provide a car with out extra insurance, I had purchased extra insurance on the Holiday autos site at the time of booking. I refused to take the extra insurance being forced upon me by Gold Car as I had purchased extra insurance. They said this was no good,and said I had to take the insurance, I told them to cancel the car and in the end I hired a car from another provider, Holiday Autos have refused to provide a refund, My advice to anyone booking a hire car is Avoid Holiday Autos , never get a car from Goldcar go direct to a large company like SITX”

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Posted 7 years ago

“I strongly dissuade everybody from booking with HolidayAutos and TopCar Autoreisen. I made the prepaid booking ES707786450 through HolidayAutos but TopCar Autoreisen did not provide the car at first and I lost much of the precious time (I only had 2.5 days of vacation) and money before I was able to get a car. Only after I started publishing this info HolidayAutos revealed the initial fault had come from TopCar Autoreisen but none of the companies provides a reasonable compensation. They are very customer-unfriendly and do not want to admit their liability for the damage they made.”

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Posted 7 years ago

“Booked a car through this company, paid for 8 days rather than 7 as there were a couple of hours overlap. Paid in full but when I returned the car was charged extra by the Rental company on my credit card. After two months of contacting Holiday Autos to find out why, I'm finally told that because I wrote down a return time of 13.00hrs and I didn't get it checked back into them until 13.40hrs, because there was a queue to return and only one person serving, they were charging a late return fee. . .even though I wasn't late and had also paid for an extra day anyway! They then told me on the phone they weren't interested and it was down to me to contact the rental company to sort it out. Turns out that although I had paid Holiday Autos in full for the rental three months before, the exchange rate had fluctuated and the rental company charged me extra! however speaking with a more friendly and helpful rental company they waived the fee! My advice . . .go direct don't use these jokers!”

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Posted 8 years ago

“HOL?DAY AUTOS UK: This is a cowboy outfit company. They expect me to arrive to the airport exactly same time with standart arrivel time on the ticket, even if its international flight. They cancelled the booking and shut the office because my plane was 1 hour delayed !! I paid £70 for booking + £60 for late nignt taxi fare. They said no refund but they paid £20 on their own free will!! Holiday aoutos say: SORRY, BUT TELL YOUR PILOT TO BE ON TIME ON THE AIRPORT I have a proof of email that thay say exactly this.”

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Posted 9 years ago

“For my rental in Italy I showed them at the desk I had third party insurance and didn't want any extras. I was assured I wasn't signing for any extras on the unclear, mostly Italian form. Surprise surprise... on my credit card appeared an extra charge for additional insurance and I had been given no way to opt out. Unscrupulous car rental agents exist, that's part and parcel of the industry, we have little choice in that. What we do have a choice in is which agency we use. I had hoped Holiday Autos would make an effort to resolve my grievance. No attempt was made at all, thoroughly disappointed and would urge everybody to shop elsewhere.”

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Posted 10 years ago

Holiday Autos is rated 1.1 based on 516 reviews