Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

1.1 Rating 522 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 522 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 1 star review on 17th September 2024

Colin Smith

Holiday Autos 1 star review on 7th March 2024

Royal Connections

Holiday Autos 1 star review on 24th January 2023

John Jeffkins

Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

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“Compete rip off .We were delayed by a later flight diversion so were outside our two hour collection slot . Despite phoning to warn them ( phone not answered ) our paid for car was allocated to someone else. Holiday autos failed to refund our money and we had to spend extra money on a short notice rental through someone else .. They made money through renting the car twice in a situation outside our control”

Helpful Report

Posted 7 years ago

“Plane was delayed for two hours. Arrived at booking desk to be told car no longer available. After 2 hours of phonecalls to Holiday Autos. We were forced to hire another vehicle through them. The money has not been refunded despite a comprehensive complaint. Because they are based in Ireland and are not a car hire company, there is no ombudsman to escalate this to. Do not book your hire car through this pitiful company.”

Helpful Report

Posted 7 years ago

“Seems to be a recurring theme with Holiday Autos. I too hired a car (on the French side of Geneva airport). I arrived just in time for my pick up booked for 10:00pm. My confirmation, in black and white, clearly showed that the opening times at the desk were up to 10:30. Well, it just happened to be Bastille Day and the Avis desk had decided to finish early. Before 10:00pm. I had to hire a separate car for 1 night from the Swiss side, drive with my family to our hotel 1.5 hours away and return the following day. Upon arrival I was told that the car was gone and that I was a “No Show” I had to pay again for the only car available at a cost 50% higher than my original cost. Total extra cost (without the loss of a day’s holiday / fuel etc.) over €700. Holiday Autos have just agreed that the desk was closed and offered me €64. You cannot speak to anyone and they have no process for escalation.”

Helpful Report

Posted 7 years ago

“Okay, either Holiday Autos or OK Rent a Car omitted one important contract condition to be displayed on Holiday Autos web site. Then I came to the rental desk and learnt this new condition costing, in my case, 300+EUR. Holiday Autos' operator suggested to pay and then ask for reimbursment from them, upon terminating the rental. Why not trying to seetle this easy task before I returned the car (still 13 days left ahead), I don't know. I paid, then eventually was offerered to be compensated in my local currency. By that time I have already lost some 10+EUR because of my bank's conversion fees but I agreed. The reimbursment however was expectedly paid in another currency and I lost 10+EUR more (overall some 26 EUR). I pointed out this inconvenience to Holiday Autos, which had been caused entirely by their laches, reminded a few times, called them and was promised to have it handled but then... 3 weeks passed without any apparent sign of interest in my case.”

Helpful Report

Posted 7 years ago

“This was my first (and last) time doing business with Holiday Auto. I booked a car to be picked up at 8pm. When I arrived at National Car Rental with my confirmation, they had my name listed on a board for a noon reservation. They then showed me their printout from Holiday Auto, which did indeed show the car reserved for noon. Okay, mistakes happen. In this case, there were no other cars available, so the mistake meant I did not get the car I reserved, but I realized this was probably a bug in their computer program. The real problem came when I contacted Holiday Auto to request a refund. I sent copies of the confirmation they sent me and a picture of the reservation form they sent to National, clearly showing that this was their error. In spite of clear evidence of their error, they refused to give a refund. It was a small amount of money - but the lack of integrity convinces me that if they make an error over a larger amount of money, you can kiss your money, and possibly a good chunk of your travel plans, goodbye.”

Helpful Report

Posted 7 years ago

“This company will cheat you if your plane is delayed. Make sure you read the small print very closely. I recently rented a car through Holiday Autos. They let me book a car for collection at 8.pm. They never told me that the car collection office had moved off-site and that their office closed at 8 pm. Because the plane was delayed, they refer to the small print and say tough luck. If you arrive late, don't be surprised if your car is rented to someone else. Don't blame the car company. This is because they don't get paid if you are a no show. The rental company rents your cat to someone else otherwise they lose the rental on the car. Holiday Autos keep your money and say that they can't do anything. Swindle company 😣”

Helpful Report

Posted 7 years ago

“Our flight was delayed and we were over two hours late due to this. Holiday Autos cancelled our booking and refused a refund on the basis that we should have advised them that we would be late. We had no way of letting them know as the delay was unforeseen and we were sat on the runway for two hours unable to use our phones. The hire car company were ambivalent and Holiday Autos response to my complaint has been pitiful. It is now with the ombudsman. Buy cheap buy twice has never been truer. AVOID”

Helpful Report

Posted 7 years ago

“I booked and paid my car upfront on there website. They haven't given my booking to the agency so no car was available for me, late at night in a new country (very upset and painful to find a solution). 2 months later and after having contacted them a hundred times I still haven't got a refund. There are a bunch of scammers, stay away from them.”

Helpful Report

Posted 7 years ago

“errible service. Non-transparent and un-trustworthy..... Flight was delayed by 2 hours, and when I showed up at the car rental desk, they told me that the booking was cancelled and my money cannot be refunded. I called HolidayAutos in order to assist me with the Inquiry, but they also told me the same thing stating "If I am late or do not show up, my booking will be cancelled" I asked them , "Is their a limit for being "late" ? They had no answer for that and all I received was "We apologies for the inconvenience but no refunds will be made" .. My advise to you all , if you are you travelling, AVOID HolidayAUTOS , and go with rentalcars.com as they are extremely helpful and willing to assist . AVOID HolidayAutos AVOID HolidayAutos AVOID HolidayAutos AVOID HolidayAutos”

Helpful Report

Posted 7 years ago

“DONT TRUST THE WEBSITE! Booked a car specifically because it was advertised as in the terminal. Turns out it was not, and they know about the problem and keep falsely advertising the location. I'm in Dublin. They have refused to do anything about the problem. Added at least 45 mins to my journey.”

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Posted 7 years ago

“Everything”

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Posted 7 years ago

“Is it possible to give 0 stars. Most stressful experience and horrible customer service. Left us marooned without car and all they could say was 'their system' couldn't help us”

Helpful Report

Posted 7 years ago

“Rubbish service. DO NOT USE! When I arrived at my holiday destination, I was told my car hire booking was cancelled. When I called the Holiday Autos customer service, they did provide any assistance in getting another car. They just asked me to get a car myself and apply for reimbursement later. I did hire hire another car, but have not been reimbursed my additional costs. Very disappointing!”

Helpful Report

Posted 7 years ago

“They work with rubbish partners. Was surprised to find that the company they had offered operated out of a petrol station and barely had anybody who spoke English. Didn't offer the airport pick up which they had advertised and left me stranded over there. Had no choice but to go for the company as they had taken a non-refundable deposit. Wouldn't recommend this website.”

Helpful Report

Posted 7 years ago

“I cancelled my booking on 01/08/17 and I've still not received my refund. Their website state refunds are processed within 10 working days”

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Posted 7 years ago

“Holiday autos are misleading in their advertising of car categories. I've hired a Fiat Punto or similar and wheb I came to the car rental agent (Inter Rent) they gave me a choice of a Fiat Panda or Hundai i20. They don't stock a Punto at all. I've argued that these cannot possibly be in the same class, but Inter Rent were dismissive to that end. I've ended up paying for the upgrade and fuming. Upon return I've contacted Holiday Autos with this complaint and they said that it is the same category and so that's it. In my view this is a classic example of misadvertising. Sure, I should've checked small print and researched more but, as many others, I don't do this. Sucker. Misadvertising. Poor practice.”

Helpful Report

Posted 7 years ago

“Booked car for one day with aircon but discovered leaving airport car supplied didn't have it! No time to return on day as took ages to get car in first place so contacted Holiday Autos. Had to keep chasing them and they eventually promised voucher which never arrived and now they just ignore emails. Customer service is poor and inefficient and they miss their own deadlines for response.”

Helpful Report

Posted 7 years ago

“Got to location and car hire company refused to provide a car with out extra insurance, I had purchased extra insurance on the Holiday autos site at the time of booking. I refused to take the extra insurance being forced upon me by Gold Car as I had purchased extra insurance. They said this was no good,and said I had to take the insurance, I told them to cancel the car and in the end I hired a car from another provider, Holiday Autos have refused to provide a refund, My advice to anyone booking a hire car is Avoid Holiday Autos , never get a car from Goldcar go direct to a large company like SITX”

Helpful Report

Posted 7 years ago

“I strongly dissuade everybody from booking with HolidayAutos and TopCar Autoreisen. I made the prepaid booking ES707786450 through HolidayAutos but TopCar Autoreisen did not provide the car at first and I lost much of the precious time (I only had 2.5 days of vacation) and money before I was able to get a car. Only after I started publishing this info HolidayAutos revealed the initial fault had come from TopCar Autoreisen but none of the companies provides a reasonable compensation. They are very customer-unfriendly and do not want to admit their liability for the damage they made.”

Helpful Report

Posted 8 years ago

“Booked a car through this company, paid for 8 days rather than 7 as there were a couple of hours overlap. Paid in full but when I returned the car was charged extra by the Rental company on my credit card. After two months of contacting Holiday Autos to find out why, I'm finally told that because I wrote down a return time of 13.00hrs and I didn't get it checked back into them until 13.40hrs, because there was a queue to return and only one person serving, they were charging a late return fee. . .even though I wasn't late and had also paid for an extra day anyway! They then told me on the phone they weren't interested and it was down to me to contact the rental company to sort it out. Turns out that although I had paid Holiday Autos in full for the rental three months before, the exchange rate had fluctuated and the rental company charged me extra! however speaking with a more friendly and helpful rental company they waived the fee! My advice . . .go direct don't use these jokers!”

Helpful Report

Posted 8 years ago

Holiday Autos is rated 1.1 based on 522 reviews