Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

1.1 Rating 516 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 1 star review on 17th September 2024

Colin Smith

Holiday Autos 1 star review on 7th March 2024

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Holiday Autos 1 star review on 24th January 2023

John Jeffkins

Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

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“After paying in full for a 'fiat 500 or similar' when arriving at the airport late ( approx 3 hr delay) the car had been sold to someobe else. As it was late we didnt have much option other than to get another car of hire value as there were none left in that bracket of 'small car's. Once getting to the lot to pick up new, bigger, more expensive car there were 5 fiat 500's around it. There was no rep in the lot to discuss this with so took our car and went. I had chosen a fiat as that is what I drive at home and it was to be my first to e driving 'on the wrong side as it were. Low and behold I got too close to a motorbike that's pizza box bit was sticking out and broke the wing mirror. Luckily only the glass was damaged. Looked at getting a new mirror from a garage costing €40 but it wouldnt arrive until after we had left so just took it back and was charged €100! When I asked why so many fiats were there i was told tbey were for other people the next day. I didnt leave a flight number which was obviously my fault but it was the only plane to land at the airport as it's small and we were late so it was obvious who h plane we were on. Seen as it had been paid in full it shouldn't have been a problem for it to have sat there all week. When I rang the only suggestion was to call the flight company who made us delayed. So many companies like this out there with no gusto.er servo e trying to rip you off. You've been warned. Do not use this company tho king you might save a few quid. They'll find a way to get it out of you.”

Helpful Report

Posted 7 years ago

“Beware of, when you really need your car. We booked with them a car first time and had to book a replacement car with another company. I booked a car online at holidayautos.com to pick up for a car rental station in Berlin / Germany. Unfortunately, our Easyjet flight from Manchester had 1.45 hrs delay and landed in Berlin after midnight. The car rental station closed at 11.30pm. We contacted by phone the car rental company in before from Manchester, as soon as we noticed that the flight may be delayed. We told them about the problem, and provided our flight number. They advised us on the phone, that we can pickup the car the next morning, and that they will send a fax to the car rental station, to let them know. We had to book a hotel for the night, to be able to do this so. Next morning I called the car rental station at the airport to inform them, that we will come over to pickup the car, but they just informed us, that the car is gone, as they just keep it for an hour, which was before midnight the day before, and that they don't have any other car available, nor will refund the money. Holidayautos.com, where we booked the car online, is not willing to refund the money, even there was no clear notice, that the car can only be picked up within just one hour after the reservation, which they told us at the car rental station first about. They don't care that we got promised from the car rental company to be able to pickup the car the next day, nor react to the fact, that they have not clearly informed us about a one hour window. Altogether... when you really need a car... and you can't control your flight, book better with another company.”

Helpful Report

Posted 7 years ago

“Your company is a scam and does not refund customer even when the customer did not pick up a car. The car was booked for 10 days and no refund was given and also they refuse to speak to you or allow you speak to the manager. AVOID!!!!”

Helpful Report

Posted 7 years ago

“They allowed me to book a car for collection at 6pm when the local car company shut it's doors at 5:30pm. We had to hire a car from Europcar at quite some expense or be stranded at the airport. Same as the others here they've refused a refund. Total scammers.”

Helpful Report

Posted 7 years ago

“Long story but it took us 2 hrs to get our car from the rental desk in Sicily. The rental company Maggiore did not have the car we booked i.e an estate car and therefore charged us for an upgrade saying we could claim back from Holiday Auto's. They spent over 4o mins trying to sell us the additional insurance which we refused as we had already bought insurance. On the paperwork they put the upgrade down as Insurance - clearly to get commission and this was not in english so we had to take his word for it. When we got home I tried to claim back the upgrade and Holiday Auto's refused as this was documented as an upgrade - no help whatsoever as to how I could escalate the complaint with themselves or Maggiore. They have basically washed their hands of it !! If they are recommending rental companies they need to ensure that these companies are not defrauding their customers, Disgraceful customer service - would never use them again. !!”

Helpful Report

Posted 7 years ago

“Cheated. My quotation clearly stated No LOCATION FEES but upon checking my card statement I found I had been charged $270 AU . after a number of e mails I finally got the brush off. Never trust this company, go directly to the car suppliers themselves.”

Helpful Report

Posted 7 years ago

“Awful. Expect a doubling of the booking fee by the end of your trip. Its been 3 weeks and i have sent4 emails and have had no satisfying explanation for all the hidden charges. The all inclusive fee quoted by holidaybautos is certainly not all inclusive!”

Helpful Report

Posted 7 years ago

“car was good, clean and everything went smoothly, thank you!”

Helpful Report

Posted 7 years ago

“I had to cancel the car hire as a result of Monarch collapse. I cancelled within their 7 day window from making the booking and they still took a hefty 'admin fee' - approx half of what I was due. On their FAQ's it clearly says full refund up to 24 hours prior to collection. I pointed this out too - and still nothing. This firm are not to be trusted. I have asked on three occasions if they have a regulatory body and for their CEO/MD. I have not received a reply to either question. DO NOT DEAL WITH THIS FIRM.”

Helpful Report

Posted 7 years ago

“We booked a car at (what we thought was ) Europcar through Holiday Autos at LGA in New York. We showed up one day late because there was a mistake in the booking. Yes, there is a no-show policy but we called as soon as we noticed the mistake. Holiday Autos said they tried to reach the Europcar desk at LGA but no one picked up so we should book a new car even though they hadn't even spoken to Europcar (though we'd paid over 200€ for 6 days). We called LGA about 100 times, no one picked up. We rode out to LGA, but Europcar was no where to be seen at the booth, it's run by their partner Advantage, who claim they can't access Europcar customer's reservations and that we needed to call Europcar. We called Europcar, who said they can't access our reservations so we have to call Holiday Autos. At this point, it was late afternoon in the US and apparently the Dublin call center was closed, so we were rerouted to a call center somewhere in the world (NOT Dublin, where Holiday Autos is located) and the call center agent said we had to call Dublin the next day when they were back. All he could do was book us a new car. We called Dublin again the next day and got the SAME exact verbatim script as in the two calls before - we can't reach Europcar, unfortunately there is nothing you can do except make a new rental. THIS ISN'T EASYJET - there isn't just one car sitting in the lot each day! We paid almost 300$ for 6 days and were treated like garbage ontop of not being able to make arrangements for a car for at least part of that time. This was a dehumanizing experience, we will NEVER, EVER deal with Holiday Auto or Europcar again and will make sure to inform friends and family not to bother. This is not how reputable companies treat their customers. We are humans, some of which work very hard for 300$, not walking ATMS!”

Helpful Report

Posted 7 years ago

“Untrustworthy. They do business with agencies that rip you off and make it your problem. Their conditions are not to be trusted.”

Helpful Report

Posted 7 years ago

“Spoke to two very rude people in the complaints department. Called 5minutes after my rental started because the people at the desk were slow and they refused the refund. Unstanderstand it's in the T and C's but from a real world perspective it's not a very reasonable thing to do - charging someone £100 because they were 5mins late.”

Helpful Report

Posted 7 years ago

“Kept money when they could have changed the hire by a day or two instead of losing a whole month’s hire. Legal robbery!”

Helpful Report

Posted 7 years ago

“PLEASE DO NOT USE Firstly it took an hour to queue in the airport then the lady serving was the rudest I have come across, their terms and conditions are not clear and it does not state unless you trawl through the pages of terms that they do not accept Amex, the lady agreed to a refund and said she would and didn't, so after many emails with customer service ( they do not answer the phones) they have refused any refund. We had no choice than to pay an additional £450 to hire another car from a more reputable car hire company. DO NOT USE”

Helpful Report

Posted 7 years ago

“Compete rip off .We were delayed by a later flight diversion so were outside our two hour collection slot . Despite phoning to warn them ( phone not answered ) our paid for car was allocated to someone else. Holiday autos failed to refund our money and we had to spend extra money on a short notice rental through someone else .. They made money through renting the car twice in a situation outside our control”

Helpful Report

Posted 7 years ago

“Plane was delayed for two hours. Arrived at booking desk to be told car no longer available. After 2 hours of phonecalls to Holiday Autos. We were forced to hire another vehicle through them. The money has not been refunded despite a comprehensive complaint. Because they are based in Ireland and are not a car hire company, there is no ombudsman to escalate this to. Do not book your hire car through this pitiful company.”

Helpful Report

Posted 7 years ago

“Seems to be a recurring theme with Holiday Autos. I too hired a car (on the French side of Geneva airport). I arrived just in time for my pick up booked for 10:00pm. My confirmation, in black and white, clearly showed that the opening times at the desk were up to 10:30. Well, it just happened to be Bastille Day and the Avis desk had decided to finish early. Before 10:00pm. I had to hire a separate car for 1 night from the Swiss side, drive with my family to our hotel 1.5 hours away and return the following day. Upon arrival I was told that the car was gone and that I was a “No Show” I had to pay again for the only car available at a cost 50% higher than my original cost. Total extra cost (without the loss of a day’s holiday / fuel etc.) over €700. Holiday Autos have just agreed that the desk was closed and offered me €64. You cannot speak to anyone and they have no process for escalation.”

Helpful Report

Posted 7 years ago

“Okay, either Holiday Autos or OK Rent a Car omitted one important contract condition to be displayed on Holiday Autos web site. Then I came to the rental desk and learnt this new condition costing, in my case, 300+EUR. Holiday Autos' operator suggested to pay and then ask for reimbursment from them, upon terminating the rental. Why not trying to seetle this easy task before I returned the car (still 13 days left ahead), I don't know. I paid, then eventually was offerered to be compensated in my local currency. By that time I have already lost some 10+EUR because of my bank's conversion fees but I agreed. The reimbursment however was expectedly paid in another currency and I lost 10+EUR more (overall some 26 EUR). I pointed out this inconvenience to Holiday Autos, which had been caused entirely by their laches, reminded a few times, called them and was promised to have it handled but then... 3 weeks passed without any apparent sign of interest in my case.”

Helpful Report

Posted 7 years ago

“This was my first (and last) time doing business with Holiday Auto. I booked a car to be picked up at 8pm. When I arrived at National Car Rental with my confirmation, they had my name listed on a board for a noon reservation. They then showed me their printout from Holiday Auto, which did indeed show the car reserved for noon. Okay, mistakes happen. In this case, there were no other cars available, so the mistake meant I did not get the car I reserved, but I realized this was probably a bug in their computer program. The real problem came when I contacted Holiday Auto to request a refund. I sent copies of the confirmation they sent me and a picture of the reservation form they sent to National, clearly showing that this was their error. In spite of clear evidence of their error, they refused to give a refund. It was a small amount of money - but the lack of integrity convinces me that if they make an error over a larger amount of money, you can kiss your money, and possibly a good chunk of your travel plans, goodbye.”

Helpful Report

Posted 7 years ago

“This company will cheat you if your plane is delayed. Make sure you read the small print very closely. I recently rented a car through Holiday Autos. They let me book a car for collection at 8.pm. They never told me that the car collection office had moved off-site and that their office closed at 8 pm. Because the plane was delayed, they refer to the small print and say tough luck. If you arrive late, don't be surprised if your car is rented to someone else. Don't blame the car company. This is because they don't get paid if you are a no show. The rental company rents your cat to someone else otherwise they lose the rental on the car. Holiday Autos keep your money and say that they can't do anything. Swindle company 😣”

Helpful Report

Posted 7 years ago

Holiday Autos is rated 1.1 based on 516 reviews