Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

1.1 Rating 516 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 1 star review on 17th September 2024

Colin Smith

Holiday Autos 1 star review on 7th March 2024

Royal Connections

Holiday Autos 1 star review on 24th January 2023

John Jeffkins

Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be careful to read every little detail carefully because these from holiday autos will not give you any help in case, for any problem, they do not care, you do not have to show up at the retreat for more than 6 hours. Nobody will call you and worry about why you didn't show up. The car is already paid for! No understanding. And if you come across this username "Hanaka" try to talk to someone else, maybe you will be better off.”

Helpful Report

Posted 3 years ago

“Awful service. We paid for car rent in Bari (from 24 to 26 of August) on their cite, payment was accepted. But when we come to the renting point (Goldcar in Bari Airport, Italy), we couldn't take the car. Because Holiday cars didn't warn us about details of renting. On their site they accept all kinds of card, but in email they didn't warn that we need to have specific type of card while on the renting point. So we didn't get the car, we lose more than 100 euros. We want a refund for this poor service. But they just ignored us. Scammers!”

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Posted 3 years ago

“I booked a car through them and They sent me an email that they had received the request but the reservation was not confirmed. Right then I email them back to cancel that booking however they did not respond. Later the airlines canceled my flight and I again contacted them and I got a chat box which said that my complaint had been received and somebody would follow up with me. They did not follow up with me and three days later told me that I was responsible for the entire sum of more than $2000. Would not do business with them again. I would not recommend them either to anyone.”

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Posted 3 years ago

“The desk at Montpellier Airport was closed when my plane arrived. I had to stay nearby and returned the next morning. The desk staff bluntly told me my booking was cancelled and no refund available from them. He said, contact Holiday Autos and when I did they said it's Europcar's policy not to refund the fee. I lost over £650 for nothing and had to book through another company.”

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Posted 3 years ago

“Do NOT ever rent a car with them. Horrible costumer service. Delivery is horrible. I did not pick up my car and they would not give me a refund.”

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Posted 3 years ago

“Don't touch these guys. They are thieves. I cancelled my 12 day rental contract on the first day of the contract when I found I could not fly due to COVID results. They retained every penny of the £550 I paid them. I feel sick.”

Helpful Report

Posted 3 years ago

“Booked a company called Global Hire Car for collection at Gdańsk airport. I paid extra for excess insurance with Holiday Autos. we arrived late at night (paid extra for late collection) and we’re told that because my credit card had less than 6 months to run I would have to buy Globals insurance at €150 per day + a full tank of fuel. This was the last thing we needed at 2am. We were brave enough to walk away rather than be taken in by this con. We called HolidayAutos who did nothing to help and said this was hidden deep in Globals terms and conditions. If you look at Globals reviews you can see this is all part of their business model and I am appalled HolidayAutos are endorsing this corrupt practices. I will now be making a claim against our credit card.”

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Posted 3 years ago

“Awful they cancelled my booking due to a technical issue and did not contact me to inform.”

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Posted 3 years ago

“Awful company. I did not have the chance to cancel my booking because I am using Apple devices. I did booking on my iPad but was not possible to cancel on it. they don't even try to contact me to get a refund. Disgusting AVOID them”

Helpful Report

Posted 3 years ago

“Very poor costumer service idont advice any honest person to deal with them they're a bunch of thieves trust me”

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Posted 3 years ago

“OMG! I wish id have read the reviews first!! Such a rip off company! No communication with the car hire company and are making me wait 25 days for a refund! Avoid!!!!!!!”

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Posted 3 years ago

“Charged credit card, then refused to rent car on the (Visa debit) card, and refused to refund the full amount.”

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Posted 3 years ago

“Don’t rent from this site. They didn’t even rent me the car at the rental place because they only had manual cars but they charged me 70 euros and never returned them to me even though clearly the rental place didn’t have automatic cars in its fleet.”

Helpful Report

Posted 3 years ago

“Families do not book with this company!! We booked a hire car in Majorca. We arrived at the airport and the instructions were to go outside and meet a minibus to take you to the car hire depot. There was only one minibus operating with a huge queue. After waiting in the queue over an hour in the boiling heat with 2 young children, we decided to get a taxi from the airport to the car depot. Once we arrived at the depot we were then faced with another huge queue. After waiting in this queue for over an hour, we had two very hungry and tired babies. There was no contact number to call, there were no representatives to even discuss this with. There was no way to contact the company other than the online chat with a computer replying with completely irrelevant responses. We informed the company through the online chat what had happened and that we were cancelling the car hire, which their T&Cs say you can get a full refund minus £43. Which we were happy to negotiate and accept the £43 charge. However the company has now said that we are not eligible for a refund as we are classed as a no show. After waiting in two queues for over 3 hours, in the heat, no food or drink, no seats and with a 2 year old and 8 month old baby at 9 oclock at night, this was not an ideal start to the holiday! My advice to families booking with this company, to avoid this company at all costs!!!”

Helpful Report

Posted 3 years ago

“Only one star, and that star is for Victoria from the live chat. She did a good job. However, no stars for the company, zero. At no stage during the booking process online did it state that a credit card is needed to collect the car. Only after paying, I received an email stating that you are unable to collect the car without a credit card. I got on to customer service, where Victoria was great and very helpful. A refund has been set up but unfortunately you need to was it 25 working days for this. Birthday weekend plans destroyed, thanks Holiday Autos”

Helpful Report

Posted 3 years ago

“Worst Experience ever! They accept bookings but offer no help or customer service. I had a hospital matter and had to return the car 2 weeks earlier and the didn't even bother to take a look! Avoid at all costs!”

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Posted 3 years ago

“Holiday rentals is terrible company. They accept bookings but offer no help or customer service. There is no communication between them and the car rental company, which resulted in us not getting a car or receiving a refund. I would highly recommend avoiding.”

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Posted 3 years ago

“Avoid at all costs! They took the booking and canceled two weeks after! They left me with the increased prices on the market with no explanation why?! They took the money and now I have to wait 25 days to get it back! Avoid! Avoid! Avoid!”

Holiday Autos 1 star review on 4th June 2021

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Posted 3 years ago

“Pior Serviço de aluguer de carros. Não recomendo a ninguém. Basicamente, nós fizemos uma reserva de um carro em que o pagamento foi aceite com cartão de débito. No entanto o valor da caução e franquia só aceitavam cartão de crédito, e tentámos numa semana arranjar método de arranjar o mesmo. Não sendo possível, nós tentámos o cancelamento gratuito das supostas 48h mas reencaminharam para um chat onde passamos horas a tentar explicar a situação, visto que queríamos o reembolso total, chegamos mesmo a falar com um supervisor da irlanda em que em nada ajudou e quando afirmamos que não queríamos o cancelamento sem o reembolso, esse mesmo foi feito sem o nosso consentimento. Serviço deplorável, uma fraude, não utilizem este serviço de todo.”

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Posted 3 years ago

“They have no customer care service, you can’t cancel your booking and get a full refund as advertised, you can only get a voucher! They don’t provide clear and transparent information about what needs to be paid upon picking up the keys. gold car charged me 10euro extra for some “Environmental fee”. All in all, avoid booking with any website linked to the company “cartrawler” such as holiday autos or Anguscar. Book directly with the car rental to avoid surprises...”

Holiday Autos 1 star review on 15th May 2021

Helpful Report

Posted 3 years ago

Holiday Autos is rated 1.1 based on 516 reviews