Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

1.1 Rating 522 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 522 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 1 star review on 17th September 2024

Colin Smith

Holiday Autos 1 star review on 7th March 2024

Royal Connections

Holiday Autos 1 star review on 24th January 2023

John Jeffkins

Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not recommend. Booking prize was diferent from what charge on the credit card and they were not communicating at all! Requested booking was diferent then what I got on the desk, nothing was working... Be careful with booking car via this thief service”

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Posted 3 years ago

“Stole money and didnt provide car stay away if you dont want to wasre time and money”

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Posted 3 years ago

“Absolute charlatans - avoid at all costs”

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Posted 3 years ago

“Would have put 0 stars if there was such an option. I missed my flight, the counter was closed when I arrived, therefore I couldn’t pick up my car. Next day in the morning the company did not release the car to me and Holiday autos just said sorry you lost your money. I have rented the car for 10 days during the high season. That was a pretty significant loss to me since I had to rent a car again anyway.”

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Posted 3 years ago

“Be wary of booking through this company. I have hired cars for.over 20yrs across UK Ireland and Europe and this company seem to hide the fact that, unless you take their excess Insurance, you have no insurance at all and have to Have a credit card with OVER £5000 and still have to purchase basic insurance at Hertz at €7 per day. If don't have a card with MORE than £5000, you have to buy insurance at £15per day and still have a credit card of.£2000. This is despite the fact that I have a yearly excess policy!!! I have never ever encountered this before and felt held to ransome by HOLIDAY Auto and Hertz! It should be impossible to book a car without even the basic insurance as its obvious you would need to buy expensive insurance on the day otherwise. I will never use them again and would suggest others avoid them too”

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Posted 3 years ago

“Can’t get hold of anyone, not even an email address or valid phone number. Don’t use them.”

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Posted 3 years ago

“Be careful to read every little detail carefully because these from holiday autos will not give you any help in case, for any problem, they do not care, you do not have to show up at the retreat for more than 6 hours. Nobody will call you and worry about why you didn't show up. The car is already paid for! No understanding. And if you come across this username "Hanaka" try to talk to someone else, maybe you will be better off.”

Helpful Report

Posted 3 years ago

“Awful service. We paid for car rent in Bari (from 24 to 26 of August) on their cite, payment was accepted. But when we come to the renting point (Goldcar in Bari Airport, Italy), we couldn't take the car. Because Holiday cars didn't warn us about details of renting. On their site they accept all kinds of card, but in email they didn't warn that we need to have specific type of card while on the renting point. So we didn't get the car, we lose more than 100 euros. We want a refund for this poor service. But they just ignored us. Scammers!”

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Posted 3 years ago

“I booked a car through them and They sent me an email that they had received the request but the reservation was not confirmed. Right then I email them back to cancel that booking however they did not respond. Later the airlines canceled my flight and I again contacted them and I got a chat box which said that my complaint had been received and somebody would follow up with me. They did not follow up with me and three days later told me that I was responsible for the entire sum of more than $2000. Would not do business with them again. I would not recommend them either to anyone.”

Helpful Report

Posted 3 years ago

“The desk at Montpellier Airport was closed when my plane arrived. I had to stay nearby and returned the next morning. The desk staff bluntly told me my booking was cancelled and no refund available from them. He said, contact Holiday Autos and when I did they said it's Europcar's policy not to refund the fee. I lost over £650 for nothing and had to book through another company.”

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Posted 3 years ago

“Do NOT ever rent a car with them. Horrible costumer service. Delivery is horrible. I did not pick up my car and they would not give me a refund.”

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Posted 3 years ago

“Don't touch these guys. They are thieves. I cancelled my 12 day rental contract on the first day of the contract when I found I could not fly due to COVID results. They retained every penny of the £550 I paid them. I feel sick.”

Helpful Report

Posted 3 years ago

“Booked a company called Global Hire Car for collection at Gdańsk airport. I paid extra for excess insurance with Holiday Autos. we arrived late at night (paid extra for late collection) and we’re told that because my credit card had less than 6 months to run I would have to buy Globals insurance at €150 per day + a full tank of fuel. This was the last thing we needed at 2am. We were brave enough to walk away rather than be taken in by this con. We called HolidayAutos who did nothing to help and said this was hidden deep in Globals terms and conditions. If you look at Globals reviews you can see this is all part of their business model and I am appalled HolidayAutos are endorsing this corrupt practices. I will now be making a claim against our credit card.”

Helpful Report

Posted 3 years ago

“Awful they cancelled my booking due to a technical issue and did not contact me to inform.”

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Posted 3 years ago

“Awful company. I did not have the chance to cancel my booking because I am using Apple devices. I did booking on my iPad but was not possible to cancel on it. they don't even try to contact me to get a refund. Disgusting AVOID them”

Helpful Report

Posted 3 years ago

“Very poor costumer service idont advice any honest person to deal with them they're a bunch of thieves trust me”

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Posted 3 years ago

“OMG! I wish id have read the reviews first!! Such a rip off company! No communication with the car hire company and are making me wait 25 days for a refund! Avoid!!!!!!!”

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Posted 3 years ago

“Charged credit card, then refused to rent car on the (Visa debit) card, and refused to refund the full amount.”

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Posted 3 years ago

“Don’t rent from this site. They didn’t even rent me the car at the rental place because they only had manual cars but they charged me 70 euros and never returned them to me even though clearly the rental place didn’t have automatic cars in its fleet.”

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Posted 3 years ago

“Families do not book with this company!! We booked a hire car in Majorca. We arrived at the airport and the instructions were to go outside and meet a minibus to take you to the car hire depot. There was only one minibus operating with a huge queue. After waiting in the queue over an hour in the boiling heat with 2 young children, we decided to get a taxi from the airport to the car depot. Once we arrived at the depot we were then faced with another huge queue. After waiting in this queue for over an hour, we had two very hungry and tired babies. There was no contact number to call, there were no representatives to even discuss this with. There was no way to contact the company other than the online chat with a computer replying with completely irrelevant responses. We informed the company through the online chat what had happened and that we were cancelling the car hire, which their T&Cs say you can get a full refund minus £43. Which we were happy to negotiate and accept the £43 charge. However the company has now said that we are not eligible for a refund as we are classed as a no show. After waiting in two queues for over 3 hours, in the heat, no food or drink, no seats and with a 2 year old and 8 month old baby at 9 oclock at night, this was not an ideal start to the holiday! My advice to families booking with this company, to avoid this company at all costs!!!”

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Posted 3 years ago

Holiday Autos is rated 1.1 based on 522 reviews