Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

1.1 Rating 522 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 522 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 1 star review on 17th September 2024

Colin Smith

Holiday Autos 1 star review on 7th March 2024

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Holiday Autos 1 star review on 24th January 2023

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Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

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“Steer clear of them, they are only out to get your money. I booked a car rental through Holiday Autos and needed to cancel it. I first when online and tried to cancel my reservation through their website, but every time I clicked on the cancel button in my reservation it didn't go through eventhough they say you can cancel. Then I tried calling their customer service to cancel it but I got a recording saying they were closed and to call back, yet their website says 24/7 customer service. False! When I finally got a hold of someone in their customer service it was a few days later (after the start of my original booking) and they said since it was past the booking, eventhough I didn't get the car, they would still keep my money. Be very careful if you use them because they have false advertising and aren't there to support you when you need it. They will also look for any reason to swindle you and keep your money.”

Helpful Report

Posted 5 years ago

“I arrived at Glasgow airport on fri 27 Sept 2019. I decided to rent a car using holiday autos. They charged my debit card 146 pounds but only in the confirmation receipt did they say I needed a credit card to secure the car with Easirent but that I shouldn't worry they were here to help. This is a lie. It was impossible to reach anyone from holiday autos and the only contact numbers were easirent who said I had to deal with holiday autos. I am trying to resolve this with holiday autos who basically blame the customer. I have simply been ripped off and now they say I didn't present the correct papers at the rental desk... I never went to the rental desk as it is not in the airport. Do not use these brokers they are crooks - a total scam - and I wish I had checked them out before. I wish I could give them zero.”

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Posted 5 years ago

“Worst car rental experience I have ever had. When I arrived I was told I had to pay £850 deposit which I wasn't told about. I was then told I had to pay for europcar insurance on top of the holiday autos insurance I had already paid for. The europcar staff were very rude and told me it was my own fault for not booking with them direct.”

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Posted 5 years ago

“Worst car renting experience I've ever had. Had £850 deposit to pay when I arrived which I wasn't told about, and then had to pay europcar insurance on top of the insurance that holiday autos charged me for. Europcar staff were very rude and told me I should have booked direct. What a disgrace.”

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Posted 5 years ago

“OMG I wish I'd read these reviews before choosing these crooks! Nearly everyone here has been charged additional insurance. In my case I was already fully covered through the broker Autoeurope with whom I'd booked the day before. Autoeurope advised me that the only thing I'd be charged for on my credit card would be £150 deposit (to be refunded upon return of the car). Like others, I was exasperated with the appalling customer service agent who kept me waiting over an hour because he couldn't remember his PC password. He handed me the keys and asked me to initial the 4-page contract and sign at the end but never mentioned he'd sneakily added additional insurance for £101. I just signed without reading it through and got the surprise at home when I saw my bank statement. As you can see, there are several pages of people who've had this done to them. Avoid, avoid, avoid Firefly!!”

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Posted 5 years ago

“Hi I don't know how that company works in others countries but I really wish to warn people to not rent by them on mannorca. I unfortunately done it on website they offer me £70 for six days I spent £240. They using other company there named goldcar I hate them as well 3 hours waiting to colect car pervy people work there. There was 50peoples in the queue most of them need to wait 2 or 3 times in queue everyone was completely enoyed because paid extra huge money”

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Posted 5 years ago

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Posted 5 years ago

“I booked a car and my plane was delayed by 2 hours I notified the car company. But on arrival no one was there to meet me I could not contact company I had to get a taxi to apartment disgusting treatment”

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Posted 5 years ago

“Do not use this company!”

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Posted 5 years ago

“Renting a vehicle at the "airport"? Beware! We have been in the Toronto Airport a number of times, mostly connecting with other flights and never have encountered any problems. This time Toronto was our destination and because of the nature of our trip, renting a car was a necessity. We were here for a wedding and later on we were heading into Quebec for a bit of a sightseeing tour. We arranged for, and paid for in full, a car rental through a company called Holiday Autos Rentals in March about six months previous to the departure of our trip. Everything appeared to be arranged according to plan. Holiday Autos acts like a car rental broker, they search out "deals" through actual car rental companies and then arrange for the car rental through these companies on your behalf. (In our case, the rental company was called Mex Rent A Car). This, I think, is common enough and we have used similar online platforms without any problems in the past. We received our car rental voucher a few days before our departure outlining the particulars of how to pick up our car, etc. When we arrived at the airport, Wednesday at 9:00 pm., we found out that Mex Rent A Car was located off the airport premises and that you had to call them to pick you up. We were not aware of this previously, so first we had to take the Link Train to, what I believe was Viscount Station, contact the car rental company on a designated courtesy phone there and then arrange for them to pick you. So far so good. Upon calling them, we found out that they had closed at 9:00 pm. and as it turned out, we had no way of contacting them. The information that we had received from Holiday Autos stated that if we arrived past the closing time, there would be a representative waiting for us. The company had our flight number information and should have been aware of our after 9 p.m. arrival. As I said, we could not get a hold of anyone. We ended up taking an Uber to our hotel, with the intention of contacting Mex Rent A Car the next day to arrange for our car. We had prepaid for it, months in advance. So, next morning when we contacted them, we were told, "Sorry, we have no car for you". Apparently, we were at fault for not being on time to receive our car before 9. Well, okay and thank you very much, but no vehicle! Thankfully we were able to obtain a car rental from the good folks at Alamo. Albeit a bit more expensive, it was upgraded to a larger vehicle and under better rental conditions, which as it turned out, better suited our needs. The people at Alamo were courteous and we want to give a special thank you to the very pleasant and helpful lady that helped us! One last note regarding this incident, three weeks later we are still awaiting our refund from Holiday Autos. Apparently, they are still investigating the alleged "Failure to pick up our prepaid car rental and who is to blame"! What have we learned from this said/sad affair? Don't take what appears to be the "best deal", it probably isn’t, and deal directly with a recognized car rental company is most likely the best course to go on! Still waiting for our money back on a car that we never received!!!”

Helpful Report

Posted 5 years ago

“worse company ever!!! Let me pay with my debit card and then it turns out they would only accept a credit card. Tried to cancel the reservation within the hour, as it says 'free cancellation on their website' only to be greeted with endless bugs on their website and a customer care team which was unreachable! Making a case is near enough impossible, I would avoid at allllll costs! If they only had an option to give 0 stars”

Helpful Report

Posted 5 years ago

“SCAM! FRAUD! Do not touch "Holiday Autos" Please do your self a favor and avoid the trouble... The voucher is valid for few hours and in any small change you are fuxxxx.... On 25.8 I was scammed by "holiday autos" company. On 19.8.19 I ordered a car through the company "holiday autos" an GOLDCAR car rental supplier. Order number ES413348840. See attached voucher On 25.9 we had the pickup at 1200. Due to unpredictable flight delays and suitcases pickup problems in bcn Airport (we are a large grupe) we came to the GOLDCAR counter in BCN Airport at 1900. GOLDCAR announced to me the they see the reservation but it's locked and canceled because the "Holiday autos" company reported of "no show" and the reservation is canceled. See attached the printout of GOLDCAR system for no show. The first thing I did is to talk with "Holiday auto" to help and resolve the situation. They told me that it's my fault and nothing to do. Apparently holiday auto has 6 hours of pickup window or its canceled and no show. Nothing of that is mentioned in the voucher. It's incredible to me that the voucher is only valid for 6 hours and in case of late in few hours as common in flights you cancel the voucher and don't assist. This is called a scam! lack of assistance from your side and customer service. See attached printed screen from chat with holiday autos for trying to resolve the problem on live. As a result of the "holiday auto" I was needed to order the car again from the GOLDCAR counter at the price of 291 euro!!! See attached GOLDCAR Receipt. I had no other choice because I was with all my family, elder and young kids after hole day of flights. Because of "holiday cars" cancelation I was put in a no other way situation.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY. I used Holiday Autos to hire a car recently (my first ever car rental) and their inability to provide accurate information and miscommunication has resulted in me being overcharged by 4x the original amount I was supposed to pay with 'Ok Rent A Car'. Additionally, I was left stranded in Santander airport in the middle of the night, feeling very uneasy and upset. Having sent email after email, wasting hours of my time, I have just been informed that I will be receiving NO refund AT ALL and they haven't even bothered to try and understand my situation or where I was coming from. I am appalled by the customer service I have experienced and I will NEVER use holiday autos again.”

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Posted 5 years ago

“My reservation was not valid once o got to Italy! They were of no help! Do not ever get a car from them! Complete disaster”

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Posted 5 years ago

“Worst car rental Broker ever, Fraud services , they never return your paid money”

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Posted 5 years ago

“They did not give me car, and did not give refund. I do not recommend it to anyone due to this reasons: - Racist company, treating badly third world customers - Not willing to help, not willing to give you the car. THey are money stealers, that's it.”

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Posted 5 years ago

“HA did not refunding my money even though I did not pick up the car!!!!! Not sure who allows them to rip-off the customers without delivering their service. I was late on my collection and I was refused a car by Green Motion and to my surprise their customer service team are waist of time. Stay far away from this company if you need to have a great time on your holiday. They do not deserve even 1 star”

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Posted 5 years ago

“I booked a car thru holiday autos and when I went to pick up the car they denied me saying that I need a separate IDP even though on my license it was clearly mentioned on my license that I can drive internationally. When I called holiday autos to give me a refund they rejected my claim.”

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Posted 5 years ago

“Flight arrived late . Waited an hour at the Interrent desk. Everyone in front was being upsold a bigger car. When I finally got served was told that my booking wasn't valid because I was late ! But then , surprise surprise, I could have a bigger car for more money. I think they just don't have the stock. Went and rented from Avis instead. Took 5 minutes. No response from them so wouldn't even give 1 star.”

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Posted 5 years ago

“@holidayautos not refunding my money even though i did NOT pick up the car!! @Europcar (Athens) asked me to pay 150 euros for a full cover in order to be allowed to use my debit card and did not mention anything about the no-refund policy in case i refuse to pay the extra amount.”

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Posted 5 years ago

Holiday Autos is rated 1.1 based on 522 reviews