Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

“Hi I don't know how that company works in others countries but I really wish to warn people to not rent by them on mannorca. I unfortunately done it on website they offer me £70 for six days I spent £240. They using other company there named goldcar I hate them as well 3 hours waiting to colect car pervy people work there. There was 50peoples in the queue most of them need to wait 2 or 3 times in queue everyone was completely enoyed because paid extra huge money”

Helpful Report

Posted 5 years ago

“I booked a car and my plane was delayed by 2 hours I notified the car company. But on arrival no one was there to meet me I could not contact company I had to get a taxi to apartment disgusting treatment”

Helpful Report

Posted 5 years ago

“Do not use this company!”

Helpful Report

Posted 5 years ago

“Renting a vehicle at the "airport"? Beware! We have been in the Toronto Airport a number of times, mostly connecting with other flights and never have encountered any problems. This time Toronto was our destination and because of the nature of our trip, renting a car was a necessity. We were here for a wedding and later on we were heading into Quebec for a bit of a sightseeing tour. We arranged for, and paid for in full, a car rental through a company called Holiday Autos Rentals in March about six months previous to the departure of our trip. Everything appeared to be arranged according to plan. Holiday Autos acts like a car rental broker, they search out "deals" through actual car rental companies and then arrange for the car rental through these companies on your behalf. (In our case, the rental company was called Mex Rent A Car). This, I think, is common enough and we have used similar online platforms without any problems in the past. We received our car rental voucher a few days before our departure outlining the particulars of how to pick up our car, etc. When we arrived at the airport, Wednesday at 9:00 pm., we found out that Mex Rent A Car was located off the airport premises and that you had to call them to pick you up. We were not aware of this previously, so first we had to take the Link Train to, what I believe was Viscount Station, contact the car rental company on a designated courtesy phone there and then arrange for them to pick you. So far so good. Upon calling them, we found out that they had closed at 9:00 pm. and as it turned out, we had no way of contacting them. The information that we had received from Holiday Autos stated that if we arrived past the closing time, there would be a representative waiting for us. The company had our flight number information and should have been aware of our after 9 p.m. arrival. As I said, we could not get a hold of anyone. We ended up taking an Uber to our hotel, with the intention of contacting Mex Rent A Car the next day to arrange for our car. We had prepaid for it, months in advance. So, next morning when we contacted them, we were told, "Sorry, we have no car for you". Apparently, we were at fault for not being on time to receive our car before 9. Well, okay and thank you very much, but no vehicle! Thankfully we were able to obtain a car rental from the good folks at Alamo. Albeit a bit more expensive, it was upgraded to a larger vehicle and under better rental conditions, which as it turned out, better suited our needs. The people at Alamo were courteous and we want to give a special thank you to the very pleasant and helpful lady that helped us! One last note regarding this incident, three weeks later we are still awaiting our refund from Holiday Autos. Apparently, they are still investigating the alleged "Failure to pick up our prepaid car rental and who is to blame"! What have we learned from this said/sad affair? Don't take what appears to be the "best deal", it probably isn’t, and deal directly with a recognized car rental company is most likely the best course to go on! Still waiting for our money back on a car that we never received!!!”

Helpful Report

Posted 5 years ago

“worse company ever!!! Let me pay with my debit card and then it turns out they would only accept a credit card. Tried to cancel the reservation within the hour, as it says 'free cancellation on their website' only to be greeted with endless bugs on their website and a customer care team which was unreachable! Making a case is near enough impossible, I would avoid at allllll costs! If they only had an option to give 0 stars”

Helpful Report

Posted 5 years ago

“SCAM! FRAUD! Do not touch "Holiday Autos" Please do your self a favor and avoid the trouble... The voucher is valid for few hours and in any small change you are fuxxxx.... On 25.8 I was scammed by "holiday autos" company. On 19.8.19 I ordered a car through the company "holiday autos" an GOLDCAR car rental supplier. Order number ES413348840. See attached voucher On 25.9 we had the pickup at 1200. Due to unpredictable flight delays and suitcases pickup problems in bcn Airport (we are a large grupe) we came to the GOLDCAR counter in BCN Airport at 1900. GOLDCAR announced to me the they see the reservation but it's locked and canceled because the "Holiday autos" company reported of "no show" and the reservation is canceled. See attached the printout of GOLDCAR system for no show. The first thing I did is to talk with "Holiday auto" to help and resolve the situation. They told me that it's my fault and nothing to do. Apparently holiday auto has 6 hours of pickup window or its canceled and no show. Nothing of that is mentioned in the voucher. It's incredible to me that the voucher is only valid for 6 hours and in case of late in few hours as common in flights you cancel the voucher and don't assist. This is called a scam! lack of assistance from your side and customer service. See attached printed screen from chat with holiday autos for trying to resolve the problem on live. As a result of the "holiday auto" I was needed to order the car again from the GOLDCAR counter at the price of 291 euro!!! See attached GOLDCAR Receipt. I had no other choice because I was with all my family, elder and young kids after hole day of flights. Because of "holiday cars" cancelation I was put in a no other way situation.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY. I used Holiday Autos to hire a car recently (my first ever car rental) and their inability to provide accurate information and miscommunication has resulted in me being overcharged by 4x the original amount I was supposed to pay with 'Ok Rent A Car'. Additionally, I was left stranded in Santander airport in the middle of the night, feeling very uneasy and upset. Having sent email after email, wasting hours of my time, I have just been informed that I will be receiving NO refund AT ALL and they haven't even bothered to try and understand my situation or where I was coming from. I am appalled by the customer service I have experienced and I will NEVER use holiday autos again.”

Helpful Report

Posted 5 years ago

“My reservation was not valid once o got to Italy! They were of no help! Do not ever get a car from them! Complete disaster”

Helpful Report

Posted 5 years ago

“Worst car rental Broker ever, Fraud services , they never return your paid money”

Helpful Report

Posted 5 years ago

“They did not give me car, and did not give refund. I do not recommend it to anyone due to this reasons: - Racist company, treating badly third world customers - Not willing to help, not willing to give you the car. THey are money stealers, that's it.”

Helpful Report

Posted 5 years ago

“HA did not refunding my money even though I did not pick up the car!!!!! Not sure who allows them to rip-off the customers without delivering their service. I was late on my collection and I was refused a car by Green Motion and to my surprise their customer service team are waist of time. Stay far away from this company if you need to have a great time on your holiday. They do not deserve even 1 star”

Helpful Report

Posted 5 years ago

“I booked a car thru holiday autos and when I went to pick up the car they denied me saying that I need a separate IDP even though on my license it was clearly mentioned on my license that I can drive internationally. When I called holiday autos to give me a refund they rejected my claim.”

Helpful Report

Posted 5 years ago

“Flight arrived late . Waited an hour at the Interrent desk. Everyone in front was being upsold a bigger car. When I finally got served was told that my booking wasn't valid because I was late ! But then , surprise surprise, I could have a bigger car for more money. I think they just don't have the stock. Went and rented from Avis instead. Took 5 minutes. No response from them so wouldn't even give 1 star.”

Helpful Report

Posted 5 years ago

“@holidayautos not refunding my money even though i did NOT pick up the car!! @Europcar (Athens) asked me to pay 150 euros for a full cover in order to be allowed to use my debit card and did not mention anything about the no-refund policy in case i refuse to pay the extra amount.”

Helpful Report

Posted 5 years ago

“I have rented out many cars before in the past with various car companies and car suppliers. However this company is completely terrible to work with if you have to make any changes to your reservation. Their customer service representatives are very kind and very polite however their policies do not make sense. I have called the company 4 times to change my reservation time in order to pick up and drop off the car 3 hours earlier. (Still renting the car in a 24 hour window). I called Holiday Autos 1 day after making the reservation. They said the cost for changing the time of my reservation would be $0.24, which was great. However Holiday Autos informed that my bank was blocking the payment. Each time I called my bank, they informed me that the Holiday Autos did not even attempt to take a payment and that my card was working perfectly. When I called Holiday Autos a 5th time they told me the cost to make the change would be $250 based on the supplier rates and there was nothing they could do. When I called the supplier (Nu car rental) they informed me that its very easy to make a change in the pick up time and drop off time and there would be no additional charge. However Nu Car rental was not able to make the change because Holiday Autos was blocking their access to do this. I've wasted so much time on the phone with both of these companies, I've been charged so many international minutes for calling these companies and my issue is not resolved. As long as everything goes correctly with your reservation, they are fine to work with, otherwise it is a nightmare.”

Helpful Report

Posted 5 years ago

“I'd stay away if I was you. If I can give 0 stars I swear I would. I made a reservation and paid for it, they said it didn't go thru and to use a different card. After using different card I had my reservation booked. Both of my cards got charged and when I told them about it they said email here, email there. And not one person was able to help me. I probably emailed 50 times becuse, 650 dollars is 650 dollars. When I got to my destination, the company they had me go to said, there's no car for me at all. So I was 6000 miles away and didn't even have a reservation I paid for TWICE. Can you imagine being in a totally different country in the middle of the airport and not even get the car that you paid for twice. I was furious and I'd recommend anyone trying to get a rental car, just stay away and you can thank me later.”

Helpful Report

Posted 5 years ago

“The information i have been given after completed my booking state there would be no charges at the desk. through the website i have paid for a insurance cover on the airport i have been told that i have to paid 95 euro for another insurance cover or i can chose option 1100 euro deposit for a car also i have been told that insurance what i have already paid does not cover any damages where on the website clearly says what is cover. I have chosen option full to full but at the desk staff charged me another 95 euro for a petrol which would be refunded after return the car to the airport. I had live chat with staff of the holiday autos and to get just the email address to contact customer service that person asked me so many question, being awkward about it.”

Helpful Report

Posted 5 years ago

“The information i have been given after completed my booking state there would be no charges at the desk. through the website i have paid for a insurance cover on the airport i have been told that i have to paid 95 euro for another insurance cover or i can chose option 1100 euro deposit for a car also i have been told that insurance what i have already paid does not cover any damages where on the website clearly says what is cover. I have chosen option full to full but at the desk staff charged me another 95 euro for a petrol which would be refunded after return the car to the airport. I had live chat with staff of the holiday autos and to get just the email address to contact customer service that person asked me so many question, being awkward about it.”

Helpful Report

Posted 5 years ago

“the information I have been given after completed my booking on their website state that I wont be charge at the desk when arrive at the airport and in the end I had to pay for a second car insurance 93 euro. I have already paid one time through the website 35 euro. I have chosen full to full option but at the desk staff said i have to pay 95 euro deposit for a petrol which will be refunded after return the rental car. then when i asked on the official website for a email address so i can contact customer service and make a complain, someone on the live chat asked for all the details of my booking all of this just for a email address?? I dont want give one star for this rental company but I cant leave 0 which is very shame.”

Helpful Report

Posted 5 years ago

“If I could give a zero I would, do not go anywhere near this company! They are terrible, and do not book with Goldcar either! The customer service was shocking and very rude! They would not give us our vehicle as my wife left in a transfer with our family and had the passport with her a simple mistake which we were willing to resolve quickly, we offered to send a picture and even offered to come back with the passport at our cost, but as we did not collect the vehicle at the time on the booking we were told that we couldn't have it even though we had paid for it! Subsequently it cost us an extra 410 euros as we had to pay for a taxi to marbella and hire another car! Disgusting service!”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Holiday Autos Reviews