Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

1.1 Rating 516 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 1 star review on 17th September 2024

Colin Smith

Holiday Autos 1 star review on 7th March 2024

Royal Connections

Holiday Autos 1 star review on 24th January 2023

John Jeffkins

Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

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“DO NOT USE if you think you might need a refund. 2 years after Covid started and they're still using it as an excuse! Refund policy says 18 days, I've been told min 33 days and still counting. I won't use again.”

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Posted 2 years ago

“Scammer company base off India took lose over 400 on my government travel charge card over in Europe.”

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Posted 2 years ago

“The worst rental car experience I've ever had. I have rented many cars for both personal and business travel over the years, and while I've had some issues, never have I been treated like this. I rented a car a few weeks back for pick-up at Calgary, AB. We had a direct flight from Ottawa booked, however there was an overnight snow storm which messed up our flight departure time and rerouted us through 2 other cities before getting us to Calgary. I tried calling the ZOOM rental car location once this all started happening. This was within business hours and before our designated pick-up time, but no one answered the phone. I tried calling again once again from our second flight just before take-off and finally reached them and told them we were going to be late arriving. They were brutally rude and said they had already cancelled our reservation, wouldn't help rebook it and told us to take it up with Holiday Autos, whom we originally booked through. So I tried communicating twice through live chats with Holiday Autos. I'd only get so far and then these would simply just discontinue. I then sent an email with proof of our flight cancellations and changes. I got no response. A few days later I called their UK office (at my expense) and got a customer service agent. She was able so find the reservation and record of the chat conversations and our attempt to contact them in good faith while en route during a very delayed and frankly rather traumatic trip. Even with these circumstances and all the day of correspondence, I was told in a reading from a script robotic way that they would not refund any of the fee that we had prepaid at the time of booking. Nothing. So they've kept nearly $400, despite things being completely out of our control and all our effort to reach out to them. I would highly recommend not booking through Holiday Autos. There are so many other reasonably priced options that don't take all your money up front, or fail so miserably at customer service and even basic compassion.”

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Posted 2 years ago

“Be careful at Malaga airport, Spain with DEL PASO car hire. I paid for a car for 2 weeks through Holiday autos, arrived to pick it up and was told that because my credit card had only initials for my christian name and not full spelling that I had to take out full insurance, breakdown cover etc at a cost of £251.34 or I could not take the car and my booking would be cancelled as a no-show and I would lose the money already paid. This is a scam and I am now having problems with my credit card company helping as I 'willing' paid this extertion! This is a pure scam. DO NOT USE DEL PASO car hire in Spain. You have been warned”

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Posted 2 years ago

“I booked a car in Majorca. I paid for most of it, but there was meant to be an additional charge of £3 which would be taken by card at the kiosk at the airport. This seemed weird, but I went along with it. What actually happened was that on arrival I was told there were additional charges and taxes totalling £28. I queried this, and was told they were compulsory and everybody has to pay them. Holiday Autos should have made this clear at the point of sale, so I complained by email. I have sent my complaint twice and had no reply. Contacting the company is extremely difficult. I will never use them again and feel I should warn others to avoid them.”

Helpful Report

Posted 2 years ago

“BEWARE! We booked a rental car at Heathrow with Holiday Autos, booking with our flight details etc. Our car rental had been automatically cancelled as we were a no show after 2 hours. Our flight was 2 hours delayed. After having spoken to the customer centre (which was responsive) we have understood that this is standard procedure. The booking is automatically cancelled after 2 hours, regardless of your incoming flight. Book with a rental company direct instead of trying to save money on these scammers.”

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Posted 2 years ago

“My driver's license was stolen and the car rental would not accept my police document confirming that. I was charged over £200 for a rental car that I never got. IT IS A FRAUDULENT COMPANY”

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Posted 2 years ago

“Agree with other users. This company uses fraudulent misrepresentation. Avoid like the plague and use rentalcars.com”

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Posted 2 years ago

“Fraudulent company - like so many others was mis-sold a rental which has left us out of pocket and with no car. Their customer service team is obviously well versed in dealing with customers who complain about their fraudulence. Never use the agency.”

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Posted 2 years ago

“Insane refund time. Took 20 Business days just to process my return + 5 days for the bank to process transaction. Ridiculous timeframes. Do not recommend.”

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Posted 2 years ago

“Fraudulent alert! This website do not give you anything except fraud, if you like the price - go directly to the car provider. This website does not provide real customer service, only bots who refuses your complains. Make sure not to book pick up on the same day - you won't get a car nor your money back. If booking routes - make sure to have full G licence in Ontario, Canada.”

Holiday Autos 1 star review on 27th December 2021

Helpful Report

Posted 3 years ago

“Holiday Auto commits fraudulent misrepresentation, which is a criminal offense. They sell you a car rental with full insurance that the actual car rental company refuses to accept when you go to pick up the car (you'll be asked to pay triple). Holiday Auto then says it's too late to refund or cancel, thereby stealing your money. Go to your credit card company to recover your money, document your purchase and show the crime committed by Holiday Auto.”

Helpful Report

Posted 3 years ago

“A 7th grader could be hired to consult with these guys - the inefficiency is beyond belief! Anyone could redirect the employees and fix the huge bottlenecks. Price was cheap - service matched. I don't think I could handle the headache of renting from them again. I can't remember feeling so frustrated watching a system try so hard and fail so miserably at delivering a service.”

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Posted 3 years ago

“They have very bad customer service in india, they will try to take your money without giving you a car. You can gett your money back only from your credit car company. Dont use holidays autos it is looking very cheep but you will pay more in the end.”

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Posted 3 years ago

“Don't even think about it.. I have to wait for 18 WORKING DAYS for my refund! Thats around a month after including weekends.”

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Posted 3 years ago

“Appalling service - avoid Appalling service. The car provided wasn't as booked and was mechanically unsound. An engineer reckoned I'd been lucky not to have come off the road. Holiday Autos has simply washed it's hands of the whole affair. I will never rent from this company again nor recommend to anyone. Avoid.”

Helpful Report

Posted 3 years ago

“Appalling company. Lied to us we would receive a refund after not being able to provide the rental car from Sixt. They sent the forms out and then reneged. We are now faced with using our credit card company to recover the funds, almost £500. Do not trust this company”

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Posted 3 years ago

“Scammers! Be careful keep your money”

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Posted 3 years ago

“Avoid avoid ! Avoid , avoid and avoid!! I have booked a car with Delpasso using the Holiday Auto service . I came to collect the car and I had : - an international driving license (together with my British driving license) - Credit card my with name on it - Passport - Private excess insurance. They refused to rent a car without buying from them a private insurance for 60 Euro, as they said that my credit card only includes a first letter of my first name and my full surname. Regarding to them, on my credit card must be also a first name. I had other 3 cards, but without my full first name , they did not accepted them as they said this can me my sister's card, who's first name starts also with a letter 'm'. Even I wanted to pay using the pin number. I've offered them to pay deposit of £1200 by bank transfer or cash, they also refused. They said that If I wont pay them 60 euro for the private insurance they won't rent a car to me and I will loose my booking money which I paid to rent a car and I don't meet their terms and conditions. (which are against VISA cc regulations) In front of me in Delpasso Malaga, was about 8 customers - all arguing about the damage of the car etc. Stay away from this company. Their renting prices are cheap, but they are trying to make a money somewhere else. Their customer service was extremely rude. I just rang my bank, and I'm recommending everyone who has been cheated by this company to make a claim to get a money back using 'charge back '. The waiting time to collect the car was 1hr 20min Holiday auto refused to help with the issue.”

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Posted 3 years ago

“This company stole money from me and took no responsibility for what I was verbally told by the woman at the desk. I was told my card would be charged 100 EUROS for the fuel and re-fuel charge initially, but then refunded any amount due once they had checked how much fuel I used. I was sent an invoice saying I had used 23.15 EURO and the refuel charge was 25 euros. Therefore my charges were 48.15 EUROS. However, they now refuse to refund the difference with no reason why! They are not interested and simply stated that I shouldn't have been told I would receive any money back by the desk attendant. Even my terms and conditions say it is s 25 EURO refuel charge and nothing about taking 100 EUROS and just keeping it all! The emails from customer service were dismissive just saying they can't do anything about it and their position remains firm. I do not recommend this company! I have used many other car rental companies in the past so will never use these again.”

Helpful Report

Posted 3 years ago

Holiday Autos is rated 1.1 based on 516 reviews