Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,118 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,118 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

customerrelations@holidayextras.com

Write Your review

Tell us how Holiday Extras made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had any problem with them, easy to find and just leave your key and they do the rest. Bus is only every 20 mins, so plan this in and if using T5 you are last drop off.”

Helpful Report

Posted 3 months ago

“Drive in so easy, park up, wait for bus unless it's already there waiting like ours was. Brilliant, get on right to T2 in less than 5 minutes, fabulous service, the driver even put our cases on, we are 2 old women over 60, cases bigger than us lol.”

Helpful Report

Posted 3 months ago

“Easy to book and very polite helpful drivers on both journey's”

Helpful Report

Posted 3 months ago

“Car was damaged. Didn’t notice until I got home. Not happy.”

Helpful Report

Posted 3 months ago

“Easy drop off very straight forward helpful staff”

Helpful Report

Posted 3 months ago

“Easy to book my airport parking, everything went like clockwork, from parking to pick up. Competitive prices.”

Helpful Report

Posted 3 months ago

“It’s very easy to book and just drive to airport. Seems expensive but very competitively priced”

Helpful Report

Posted 3 months ago

“The hotel was located very close to Cardiff airport and parking was right outside the terminal making our arrival and departure very easy and straightforward. We had a lovely evening meal at the hotel . Staff were really friendly and helpful. Booking was easy and changing parking times was straightforward, staff member was very helpful and rectified the problem quickly.”

Helpful Report

Posted 3 months ago

“Smooth drop off and collection. Everything very easy.”

Helpful Report

Posted 3 months ago

“Easy to book and we found the driver at the airport quickly. Everything was arranged smoothly and on time for a good price and the return journey was the same.”

Helpful Report

Posted 3 months ago

“Easy to find Near terminal Simple and easy”

Helpful Report

Posted 3 months ago

“Arrival transfer to hotel in Croatia was very good, however I would have given five stars if our return transfer was scheduled better. Our return flight was 10.20am back to London and distance to the airport was 30 minutes from hotel but our transfer was scheduled for 4- 5 am. Our hotel intervened and it was changed to 7am. Unreasonable to expect us to be at the airport nearly 5 hours before our flight.”

Helpful Report

Posted 3 months ago

“Excellent service, very friendly staff. high recommend for Exeter airport.”

Helpful Report

Posted 3 months ago

“Great communication, so simple to use the meet & greet at east mids, will certainly use again”

Helpful Report

Posted 3 months ago

“Was a solo traveller so chose the escape lounge ..absolutely loved it so friendly the staff ..definitely use again”

Helpful Report

Posted 3 months ago

“Pre paid carparking good on your part. Crazy at car park not enough attendants. Asked to be parked in disabled could not open doors for disabled wife to get in.”

Helpful Report

Posted 3 months ago

“I made a mistake with a car park booking Money was taken I tried to edit the time. Your system wouldn’t let me edit, so I cancelled and re booked You then sent me vouchers for my cancellation instead of refunding me. Under distance selling rules you should provide a refund. You did not. Tried to call. No one took the call. So. No you are not getting my custom again and I shall be informing my friends never to use your services. You have lost a few hundred pounds a year business. You probably don’t care. Perhaps if you did what you say, you would keep loyal customers. Good bye”

Helpful Report

Posted 3 months ago

“We booked the premium lounge at Gatwick. There was no lager on tap and there were no mixers . The Staff were rude and very unfriendly. Total waste of money”

Helpful Report

Posted 3 months ago

“Very efficient service never used drop and go before but location and ease of use will definitely book again. 10/10”

Helpful Report

Posted 3 months ago

“Vauxhall way parking Luton. Male Mini bus transfer driver very arrogant.”

Helpful Report

Posted 3 months ago

Holiday Extras is rated 4.3 based on 7,118 reviews