Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.27

4.3 Rating 6,966 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 6,966 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

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“Worked perfectly car waiting on our return”

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Posted 2 months ago

“Hotel clean staff friendly and very easy to get to Heathrow Airport on public transport from the hotel.”

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Posted 2 months ago

“Car park was closed when I arrived at 3:30 in the morning. Had to rearrange parking which was very stressful and had to pay extra £152 on top what I had already paid for parking and hotel from holiday extras. Was so stressed out before holiday even began. Worry is got same car park and hotel booked for Xmas break and had no contact from holiday extras about this booking”

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Posted 2 months ago

“Easy to book and to find the car park. No problems entering and exiting. Quite full so spaces were limited but still found a space. Have booked again for the next holiday”

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Posted 2 months ago

“Easy to book , easy entrance and very easy exit , would definitely recommend”

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Posted 2 months ago

“We had to cancel our holiday due to my wife being hospitalised. Tried to cancel our booking or Lee for a later date. Did not get a response from you”

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Posted 2 months ago

“Easy to park up and a regular shuttle bus to and from the airport. The only issue we had is that we arrived a little earlier than booked and when I tried to contact Holiday Extras the number was not valid. I wanted to pay if needed for the extra time. However it turned our fine. We will definitely book again.”

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Posted 2 months ago

“Long wait infrequent bus service, poor signing of bus stop at terminal.”

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Posted 2 months ago

“Excellent service as always.”

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Posted 2 months ago

“Hotel is clean and beds are comfortable. Short transfer to the airport and the minibus drivers are very friendly. Was very happy as car was locked into the additional parking area this time, and the exit security gate has been mended .”

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Posted 2 months ago

“Easy access to the car park but you have to be lucky to find a space quickly”

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Posted 2 months ago

“Incredibly poor customer service. Booked hotel and parking via Holiday Extras. A few days after returning from holiday we started to receive parking fine letters. This was in early July. Despite numerous calls and emails we are still receiving them and are now being threatened with court action by the parking company. Holiday extras has been nothing short of absolutely useless and have no interest in helping us resolve this matter.”

Helpful Report

Posted 2 months ago

“I wish to pass on how this company left us potentially stranded in France and refused to accept there is an error in their booking process together with flatly refusing to refund the additional money we were forced to pay at the airport to sot out their mistake! Our Holiday arrival and letter of complaint: I wish to take issue with the service provision regarding our car hire organised through Holidayextras.com during our trip in the South of France this week. On arrival at the airport in Nice, after waiting for an hour to be served at the check in desk we were informed that the car being provided with this agreement was to be electric! This was definitely NOT something I would have requested at point of sale as we are in a strange country and had a distance to travel to reach our final holiday destination from Nice airport - which the local village we are staying in has no electric charge points even if we had accepted the error. This error cost us a further €120 on arrival to correct and only due to the good will of Europcar did they allow (for the additional payment) the exchange of type of vehicle. This was something that we feel Holidayextras.com are responsible for as far as I was aware I had requested a petrol or diesel automatic car during the signup agreement. The young lady at the hire desk was also shocked that the paperwork did not inform of the error that we could have addressed with Holidayextras before leaving the UK. She even attempted going through the booking process herself to determine where the error could have happened and was unable to find any references to vehicle fuel type including on our receipt paperwork. I therefore requested the refund of the additional €120 that we had to unexpectedly pay to address the administration error + any additional currency charges made by our card provider At no point would we have personally selected an electric vehicle knowing that we were going to such a remote area in France and feel very let down that HolidayExtras could have just left us stranded in a French airport had it not been for the good will and additional capability to hire of the car team at Nice Airport. This refund was refused and the company tried to pass the blame back onto us stated WE had selected and electric vehicle (when there's no actual fuel choice given). Then they went on to state we had then entered into a 2nd contract nullifying their liability!! Please think very carefully folks before using HolidayExtras.com!!”

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Posted 2 months ago

“easy to find , quick bus service to and from terminal.”

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Posted 2 months ago

“Very good service. No problems. Thank you.”

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Posted 2 months ago

“Everything went wrong from start you got my name wrong for pick up so forced to go looking for help a total mess from start to finish”

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Posted 2 months ago

“Everything went smoothly, probably the best transfer I've ever booked. Great communication and a great price. 5 star service”

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Posted 2 months ago

“I’ve used holiday extras before without an issue, always a great experience. Unfortunately on this occasion is was very poor. Our airport transfer that was predicted to be approx 1.5hrs ended up being almost 3hrs. The driver has no idea where he was going, drove past several of the drop offs, did several detours to various drop offs, was rude and verbally aggressive to myself and when we did arrive at our hotel dropped us on the main road which we had to cross (there was ample room for a coach outside the hotel). As a result we opted to get a private transfer on our return to the airport. I have since contacted Holiday Extras to raise this issue and have had zero response. I believe we just had an unfortunate experience as all previous experiences have been without fault. However my disappointment is with the poor customer service and communication with holiday Extras.”

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Posted 2 months ago

“Easy to navigate. Friendly staff. Efficient and a good price.”

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Posted 2 months ago

“Always an easy and effective solution for sorting out airport parking and also very good value for money”

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Posted 2 months ago

Holiday Extras is rated 4.3 based on 6,966 reviews