Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,143 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used holiday extras many times over the years and has always been of excellent service. Bur our last trip was messed up with the date of bookings. They had booked my car for parking at Heathrow from the 20th of March to the 4th of April. OK not a big problem but the problem was the hotel was booked for our return date the 4th of April. We booked the hotel for the 20th of March. As it's not very easy to get hold of anyone or have a contact number only a stupid computer to write to. We had to book another hotel to stay in on the 20th of March. At an extra cost to our selves. We are still waiting for there customer service team to get back to me about this problem.”

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Posted 9 months ago

“Well to be honest it was the cheapest transfer I could find at Tenerfife airport, the company they used did a good job.”

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Posted 9 months ago

“Very eficient and on time”

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Posted 9 months ago

“The airport parking was close to the airport but signage was poor and it was incredibly expensive.”

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Posted 9 months ago

“Easy entry and exit. Parked on ground floor. 2 mins literally to airport entry. Great as was raining heavily. Overall no issues. Would recommend.”

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Posted 9 months ago

“Very Convenient.”

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Posted 9 months ago

“The hotel was excellent and the parking was straightforward. Unfortunately, we chose the hotel so that we could use the transfer to Heathrow Terminal 5. However, the hotel no longer organised transfers so we had to pay for an expensive private taxi. We were not clearly informed that the transfer no longer existed.”

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Posted 9 months ago

“Birmingham Airport Meet and Greet..wouldn't do it any other way...Easy to use Ap...Flexible, reliable service. Convenient and never have to wait long for your car. Thank you”

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Posted 9 months ago

“Airparks Park and Go at Luton was a great first experience for us. No problems, the staff were very friendly and helpful. We will definitely use them again when we fly from Luton. Top marks!”

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Posted 9 months ago

“Good quality hotel, reception team very friendly. Had dinner in the Italian restaurant, good quality of food.”

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Posted 9 months ago

“Park up meet and greet T3 London Heathrow has to be hands down the worse experience at an airport. Was told 20 minutes for the car following collection of bags after an 8 hour flight to wait 65 minutes and many excuses before our car finally turned up. The staff are extremely rude and make any excuse up rather than tell you what’s going on.”

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Posted 9 months ago

“Brilliant easy parking at Liverpool airport. Stress taken out of getting to the airport with easy access into car park and a disabled space really close to departures. Another successful visit. Thanks 👍👍😄😄”

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Posted 9 months ago

“Arrival at Luton airport was a difficult and stressful experience. Departure was better but still not good customer service from our return driver. We were two vehicles booked as large vehicles and used the 51°52'55.9"N 0°23'13.9"W reference in google maps within our car to drive on which we full expected would take us directly and smoothly to the car park. Not so, the Google directions ran out at the Holiday Inn Express Island (maybe our fault we don't know) and we ended up driving towards the main airport entrance and trying to get help from several orange clad operatives looked at our booking and stated yes carry on so we did and we ended up completely lost in the multi story next to the fire damaged carpark with jobs worth's not allowing us to turn around and avoid going into the multi storey with us trying to explain we were in the wrong place and being told, yes you are in the right place. So infuriating as the carpark operatives had less of a clue than we did!!!! Very stressful and time consuming to get back to where we needed to be as the multi storey was mayhem. Once we did find the carpark by following the postcode and not Google maps link in our confirmation we were ushered to the normal carparking spaces and not the large vehicle section. With time starting to stack up against us and with two small children we parked in very tight spaces and not where we had paid to be. I ended up accidentally leaving a window open on my vehicle because I was following instructions on parking my Defender in such a tight space. Having said all this the car park were very good dealing with the open window with a sheet of plastic, thank you. The coach to and back from the airport was very good with the driver taking us to the airport very helpful and the one on our return not helpful at all he just sat in his cab and did not help with baggage or the rear doors. We can smile about it now but our advice is double check your directions and instructions and if you have booked a large vehicle shout you have on arrival and avoid the mess we got into.”

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Posted 9 months ago

“Meet and greet on arrival was great, very easy to find and parked the car straight away, handed over our keys was great. On the way home we called the number 20 minutes before to let them know we had landed and didnt have any luggage, we was told they would have our car waiting, that was a lie, no one had even looked t collecting our car from the secure car park, we even had to prove through our phone we actually called the number and spoke to someone. After waiting an extra half an hour outside in the cold not ideal when tired from the flight and lots of nagging at the staff asking where our car was (giving us lots of attitude i might add) we eventually got our car. We paid a premium for meet and greet so we wasn't waiting around for shuttles etc and we ended up waiting longer on meet and greet for our car. Not happy at all and this has happened to us twice on the return. We gave flight details so all cars due to land should surely be waiting for us.”

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Posted 9 months ago

“Short partly covered walk from Airport terminal. Lovely modern hotel, helpful efficient staff. My room smelt of cigarette smoke so I asked to be moved. This was sorted quickly and politely. I have nothing but positive comments about this hotel.”

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Posted 9 months ago

“Easy to book and room as expected. Good griendly staff”

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Posted 9 months ago

“I booked a stay and park at Stansted for mine and my son’s trip to Ireland. Whilst the parking aspect was correct I noticed immediately when the booking reference came through that it wasn’t. I immediately tried to sort following the FAQ’s and help sections but all to no avail. So I used the live chat service. Having thought I got this all sorted it was still for the wrong date. When I phoned up to sort a couple of days later ‘nothing could be done’ as the incorrect booking date was now in the past. Despite confirming all the above in a detailed email the response from the holiday extras customer care team was pretty much sorry but computer says no. Dreadful. I have used the company and services for years and have never had a problem. Suffice to say I will not be using them ever again and neither will my family. I am hoping the same will be true of my workforce.”

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Posted 9 months ago

“Easy booking and good communication received throughout”

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Posted 9 months ago

“Never a problem. Does exactly wot it says on the tin. Price ok. Prompt service 10/10”

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Posted 9 months ago

“Booking process and instructions excellent but unfortunately we had to wait 15 minutes for the car to be delivered once we were at the collection point. Friends who used another provider received their car significantly quicker.”

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Posted 9 months ago

Holiday Extras is rated 4.3 based on 7,143 reviews