Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,162 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,162 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would definitely recommend this service the parking was easy to do and there was plenty of communication before I arrived to make things stress free. I've used this car parking several times and will in the future thanks.”

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Posted 1 year ago

“Very well organised. Staff very helpful and pleasant. Will most certainly use again”

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Posted 1 year ago

“All worked nice and smoothly . Efficient and friendly staff.”

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Posted 1 year ago

“Late returning car, no waiting area so open to the elements, dismissive staff attitude. Cheapest parking at Birmingham airport but could be improved.”

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Posted 1 year ago

“Excellent service , helpful staff and very close to the airport. Have now used several times without any issue. Very Safe and Secure”

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Posted 1 year ago

“All good. Short walk to terminal. Bit expensive but cheaper than a taxi from where we live”

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Posted 1 year ago

“Very easy to book, instructions were simple and clear and everything went really smoothly”

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Posted 1 year ago

“Car returned with driver door handle broken to the point we could not open the driver side. Had to use passenger side to open door. It was late at night and confronted the company. The person who had returned the car just ignored the request for paperwork and just sat on his phone. Unless he was tone deaf he must have heard my registration number several times. He produced the paperwork eventually. He knew what he had done. It must have yanked the handle so hard it broke. Even if this was an accident it would have been nice to hear an apology. Instead I was told it was already like that. It definitely was not. We dropped it off and the driver side door handle was fine. The driver was able to access the car from the driver side. It was returned and we were unable to open the driver side door. Disgusting ignorance and disregard for other persons property. I will be putting in a formal complaint. I will not use this service ever again. Was Birmingham airport meet and greet. Driver beware is all I can say.”

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Posted 1 year ago

“Reasonable price's 5 minute walk to terminal there is one nearer but I chose this one, for John Lennon airport. I've used these 3 times here and never had a problem, no waiting around plate recognition drive up park and away you go couldn't be simpler. Would highly recommend.”

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Posted 1 year ago

“Outstanding. Couldn’t fault the service. Nice touch with the car being defrosted when we landed.”

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Posted 1 year ago

“The lounge staff always deserve top marks as it must be hard watching people go on holiday and there not ....the facilities in the lounge are fantastic great start yo s holiday”

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Posted 1 year ago

“Excellent hassle free service, will definitely use again!”

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Posted 1 year ago

“Easy access to T5 from carpark, so that's good. Not so good to find every single thing that could be adjusted inside the car, was adjusted all over the place!”

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Posted 1 year ago

“Friendly staff, good communication, quick bus transfers both ways. Competitive price. Would use purple parking Gatwick again.”

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Posted 1 year ago

“Overnight accommodation was good however I was not impressed with the condition of my car when I collected it from T2. The car was covered in bird poo and it looked like it had been parked in a muddy field for two weeks. The windows had been wiped with what I can only assume was a muddy cloth. Al in all not impressed with T2 car park at Heathrow”

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Posted 1 year ago

“Waiting for us on drop off and only a 5 minute wait on return. Staff are very efficient and polite. Very happy to leave my car in their care. Have used I Love Meet and Greet several times and will again.”

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Posted 1 year ago

“Clear communication and directions to Luton Car Park 1, very easy to follow and friendly staff”

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Posted 1 year ago

“Great Experience, Booked Hotel and car parking couldn't fault the service given would definitely use this company again.”

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Posted 1 year ago

“Hotel stay for 1 night with parking while going abroad. Easy to book and seamless experience with whole booking.”

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Posted 1 year ago

“Here's your proofread text: Booking was easy. However, instructions on how to collect a ticket for the NCL short stay car park would have been useful. Upon exiting, we inserted the ticket and were asked to pay the full tariff. Consequently, we had to call to get the fees waived and the barrier lifted. It was a nuisance.”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.3 based on 7,162 reviews