Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,134 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,134 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy enough with the parking meet and greet but a little pricey in my opinion”

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Posted 8 months ago

“Excellent quick and efficient especially when you arrive at 1.30 in the morning shattered”

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Posted 8 months ago

“Your service was absolutely fine - we have used you many times and will continue to do so. The issue is with the supplier, OKmobility. The car was fine, pickup and drop off easy, but the contract is poor. We did not want to pay a lot more to secure a lower excess because we have our own excess insurance. We then had to pay 40 euros extra to secure breakdown cover, which has always been included in previous car hires. The substantial excess (1350 euros) was put through on our credit card. This also incurred a foreign purchase surcharge. On 25 April they sent me an email saying the car return was fine and the excess would be refunded. As of today, twelve days later, this has not happened. I have replied to the email and tried ringing various numbers in Mallorca without actually getting through to anyone. Anything you can do to resolve this would be helpful. It is a pity because the actual hire, vehicle etc was fine.”

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Posted 8 months ago

“Excellent service”

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Posted 8 months ago

“Booked parking and airport lounge together. Everything went as expected so no complaints from us 5*****”

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Posted 8 months ago

“Easy to book (Jet Parks). No problems with number plate recognition (as experienced with other car parks!). Shuttle bus transfer went smoothly.”

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Posted 8 months ago

“Easy to book and a good price, safe and secure parking next to T2 departures. Will use them again.”

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Posted 8 months ago

“Easy process to book a room and car parking with the added service of a shuttle bus”

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Posted 8 months ago

“Courteous and polite, took phots of car.”

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Posted 8 months ago

“Great service, easy to access and reliable!”

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Posted 8 months ago

“Great service close to airport. Security of car park is excellent.”

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Posted 8 months ago

“Last minute booking for airport meet and take to hotel in Barcelona, all went to plan with no issues.”

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Posted 8 months ago

“Everything went as planned no hitches.”

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Posted 8 months ago

“Everything ran smoothly, instructions clear and good price. Hotel and Airparks staff friendly and helpful.”

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Posted 8 months ago

“Used for airport parking and resort transfer. I would highly recommend.”

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Posted 8 months ago

“Very good value for money. Friendly staff happy to help.”

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Posted 8 months ago

“Easy to find. Simple and easy process. Will use again.”

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Posted 8 months ago

“Really like this service, it's very convenient for Terminal 1 and the staff are always happy to help. There was a bit of a delay on the shuttle bus when we arrived back but other than that all went very smoothly.”

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Posted 8 months ago

“There waiting on arrival. V efficient”

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Posted 8 months ago

“Great customer service. Polite and friendly team at Reception, Bar, Dining area. All clean. Comfy bed”

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Posted 8 months ago

Holiday Extras is rated 4.3 based on 7,134 reviews