Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,135 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,135 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Thanks”

Helpful Report

Posted 8 months ago

“Hotel has ideal location in the Gatwick North Terminal. Maple parking reception is in Sofia hotel car park which is just adjacent to North Terminal entrance. Hotel is modern and clean with a friendly welcome.”

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Posted 8 months ago

“Simple and easy”

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Posted 8 months ago

“Very helpful staff, including assistance on a very wet evening.”

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Posted 8 months ago

“Good service, easy.”

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Posted 8 months ago

“Good location close to airport with prompt transportation to and from the terminal.”

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Posted 8 months ago

“Very easy parking with great access to airport, reasonable price”

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Posted 8 months ago

“Used APH for Gatwick, easy check in, transfer and return etc. cheapest price with holiday extras.”

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Posted 8 months ago

“Fantastic, no problem with entering or leaving the carpark and a good price”

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Posted 8 months ago

“It was really easy to park in the multi storey and straight into the airport. We had a very lengthy delay in Tenerife and were really worried about the car park but there was nothing to worry about as there was no extra charge made cannot thank you enough”

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Posted 8 months ago

“Excellent parking position, good price and efficient booking system”

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Posted 8 months ago

“We always used holiday extras to book airport parking. Never had a problem before but on this occasion the barrier didn’t open when we approached in our car at 02:30. We used the buzzer (after some difficulty seeing at this time) and gave the booking number to the operator who opened the barrier remotely and gave us a token to use in the machine, for our exit 2 weeks later. The operator informed us that the camera couldn’t read our number plate. Wouldn’t put us off using again”

Helpful Report

Posted 8 months ago

“All of the a/c and heating controls were changed on my car - Why ? Also had to pay the Gatwick parking charge of £6.00 on exit as the only way out we were guided to as to go through the charging zone This was a charge we were not made aware that we would need to pay prior to booking”

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Posted 8 months ago

“Great checking experience lovely food and fabulous room what more do you need”

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Posted 8 months ago

“Excellent service”

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Posted 8 months ago

“Booked Drop and Go car parking at Manchester. All very straightforward and efficient but not easy for passengers with walking difficulties. Getting on buses with luggage and disabled passengers isn’t recommended!”

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Posted 8 months ago

“Very happy with overall experience. We stayed overnight before flying from Gatwick at the Holiday Inn. Plenty of parking, check in was ok although rather a lot of duplication and manual form filling, can they not get the paperwork pre printed digitally? Had a nice meal in the restaurant although took ages to get served. Appeared to be due to lack of staff, not the staffs fault! Room was lovely and compares favourably to Premier Inn, whose rooms are getting more and more basic quite honestly. Caught the Hoppa next morning, but do allow for about 20 minutes journey time! Coming back, very simple process, a little confusion on where to catch the Hoppa back from the terminal, but soon resolved, quick journey back, gave in our form at reception and picked up our key and off we went!”

Helpful Report

Posted 8 months ago

“I arrived at the car park and it didn’t recognise my registration as on the confirmation . They let me in after a while and told me there was no registration plate on the booking . I had the same problem leaving and it was embarrassing ,”

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Posted 8 months ago

“Easy to enter and exit short walk to terminal”

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Posted 8 months ago

“Silver Zone at Bristol - good parking facility, check-in automated, bus to and back from airport efficient, only downside was a long queue to pick up of keys.”

Helpful Report

Posted 8 months ago

Holiday Extras is rated 4.3 based on 7,135 reviews