Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,164 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,164 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely spot on. The lady on the desk who also dropped us off and picked us up was so friendly. Definitely use again.”

Helpful Report

Posted 1 year ago

“We were really happy with the service provided by Holiday Extras. The hotel was great, but unfortunately the Meet and Greet part of the package, with Blue Circle, wasn't great. We arrived at Terminal 5 to drop off our car, but was told our details were at Terminal 4. This was despite putting all the flight details in when booking and stipulating BA, who always fly from Terminal 5. We had to have another card written out, which wasn't too bad. However on our return and already being delayed a hour from Copenhagen, we had to wait over another hour for our car to be delivered to the short stay car park. This was totally unacceptable. It was cold and we were very tired. When we did ask where our car was, we were just told there was a delay and we just had to wait. They couldn't tell us where our car was and they didn't seem too bothered either. I definitely would say the Meet & Greet part of this package is what let this booking down.”

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Posted 1 year ago

“All pretty good and smooth apart from the face I paid for a confirmation txt which I did not receive. 2nd time this year this has happened to me.”

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Posted 1 year ago

“Been using holiday extras for years, always a good price and always deliver the service.”

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Posted 1 year ago

“Always use holiday extras good prices, good hotels, and car parking.”

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Posted 1 year ago

“Booked on line. Turned up, barrier opened. Found place to park. Left car for week. Picked car up, drove to barrier, barrier opened and we are away. Simples!”

Helpful Report

Posted 1 year ago

“Easy to book online. Easy to find onsite at airport.”

Helpful Report

Posted 1 year ago

“Trying to depart the car park I was asked to pay the sum of £205 to get out. Despite having prebooked I couldn’t understand the request. I was told that it was because I used a disk to get out - a disk I was issued with when I arrived. Will be reluctant to use them again. I know it was eventually sorted but when you have a load of cars behind you waiting to get out it isn’t very clever.”

Helpful Report

Posted 1 year ago

“1st time using Maple at T5 - would certainly use again, good service very helpful staff - I could not find the car upon my return (my fault, did not look properly!) - guy in office jumped straight up went and got it for me, brought it right to the front!!”

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Posted 1 year ago

“quick and easy”

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Posted 1 year ago

“Adding this to our holuday a great addition. Hotel fine, and being so close to airport made the journey so much better. Recommend this Holiday 'Extra'.”

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Posted 1 year ago

“Parking at LHR T2 easy, quick and everything we hoped for. Good instructions before and after. Cost effective and time saving with four pax and luggage. Would use again!”

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Posted 1 year ago

“No hassle , just park and go. Also pick up also fast and easy.”

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Posted 1 year ago

“It took longer than I would expect for a meet and greet to arrive, nearly 40 minutes. Which felt like an age on a Sunday evening.”

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Posted 1 year ago

“Was good and quick”

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Posted 1 year ago

“Our flight was cancelled. We couldn’t get an answer on the phone. We got to the car park 13 hours later than expected and was still charged £30, even though it was the same day”

Helpful Report

Posted 1 year ago

“Liverpool Aspire was v good - staff were superb. Food was ok, not massive choice, but enough. Very comfortable in there too.”

Helpful Report

Posted 1 year ago

“Your paperwork gave two different postcodes for your car park. Before we set off I rang you to ask which was the one I should use. No one answered, I left a message and asked for a call back. I did not receive one. So we used the post code that your instructions told us would take us to the car park. It didn’t! We spent over half an hour going round and round the airport. We eventually stopped at the hotel. They told us how to get to the car park. They said that a lot of your clients had the same problem! When we arrived at the car park we were told that the instructions we received were incorrect and that other clients had had the same trouble! I have already raised a complaint with you, but have not received a reply which you promised within five days! I don’t expect a reply to this either!”

Helpful Report

Posted 1 year ago

“Excellent customer service, great price”

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Posted 1 year ago

“Great service as usual, dropped car off and 2 minute bus ride to terminal . No hassel picking car up when arrived home”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.3 based on 7,164 reviews