Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,129 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,129 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flight got cancelled and couldn’t use the Heathrow lounge had to fly from Manchester instead and couldn’t transfer it like I could do with the parking”

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Posted 7 months ago

“Fantastic service!!!! Even when I was on a delayed flight they were super helpful. Will def use again and it was brilliant value for money”

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Posted 7 months ago

“Very happy with parking at East Midlands, no fuss and quick in and out and the transfer bus came swiftly too. Will use again.”

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Posted 7 months ago

“Excellent service especially as there was a flight delay returning to the UK.”

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Posted 7 months ago

“Very disappointed with the general selection of food and drinks and not impressed by the cleanliness.We would never use The Gateway again.”

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Posted 7 months ago

“Always very good and very quick and easy”

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Posted 7 months ago

“Excellent hotel and parking very good. Would definitely recommend.”

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Posted 7 months ago

“Great hotel location and parking for terminal 5.”

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Posted 7 months ago

“First class as always”

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Posted 7 months ago

“Easy to book. Camera reads number plate for entry and exit. Very good service.”

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Posted 7 months ago

“On trying to leave the carpark yesterday evening the barrier wouldn't open, so we pressed the help button. A very rude man told me my booking ran out at 03.00 that morning and we owed £10. I told him I thought he had the wrong booking and asked him to give me my car reg, but he refused! My booking clearly states that it was until Sat 15th June at 17.00. He refused to open the barrier until we paid £10 - NOT impressed and I'd like a refund please.”

Holiday Extras 1 star review on 16th June 2024

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Posted 7 months ago

“Flew back later than we planned due to one of our party being in hospital. All sorted for us on our eventual return.”

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Posted 7 months ago

“Meet and greet t2 at Manchester, could not be easier. No hassle throughly recommend!”

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Posted 7 months ago

“Really quick . Worth the money after a long flight”

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Posted 7 months ago

“So simple, drop your car off hand in the key, you get a card with a bar code. When you return hand over the card, you get your key back and the car is there ready for you to load up and drive off.”

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Posted 7 months ago

“Easy to book at discounted rate parking straightforward with good transfers direct to front of airport terminal.”

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Posted 7 months ago

“Booked airport parking. Pulled up at the barrier machine gate open. Came back a week later. Pulled up at barrier machine gate open. So easy will use them again 5 star service.”

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Posted 7 months ago

“Got a good price for this new operator. All went well. I will be interested to see the ‘usual’ price in due course.”

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Posted 7 months ago

“Easy to use and park. Efficiency at the ticket office. Nice and helpful to work the tablet to drop keys off. Nice and easy to pick car up on way out of airport terminal.”

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Posted 7 months ago

“Very expensive and our flight was cancelled”

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Posted 7 months ago

Holiday Extras is rated 4.3 based on 7,129 reviews