Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,127 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,127 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yet again wonderful service from start to finish, very professional and no issues whatsover, I cant recomment them enough”

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Posted 6 months ago

“Fantastic”

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Posted 6 months ago

“Very friendly and helpful driver”

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Posted 6 months ago

“Excellent as always. Holiday parking plus overnight hotel. Have used HE at least a 100+ times over the last 20 years. Easy website, great choice, easy to understand and excellent directions and extras offered.”

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Posted 6 months ago

“Small room but had everything we needed. Transferred to airport easily. We were delayed getting back but all was fine. Very friendly staff and made to feel welcome from the start. Even helped us load up our luggage on return. Nice and close to the airport.”

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Posted 6 months ago

“Straight forward drop off parking space no problem at GLASGOW INTERNATIONAL.taken straight to airport. Pick up on return was a wait about 10 minutes. Driver on return very attentive checked names then loaded luggage onboard bus. Never use any other car park always found sky park very straight forward and easy. Well done all.”

Helpful Report

Posted 6 months ago

“So easy, pulled up in the car park, gave over my keys, received ticket for return, in terminal within 3 minutes. On return called once received luggage, walked back to car park and waited 5 mins and car was there. Highly recommend”

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Posted 6 months ago

“Booked meet and greet through holiday extra for airport parking. Very easy and uncomplicated procedure. Very happy. Car park was just across the road from our terminal.”

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Posted 6 months ago

“Meet and greet at Manchester airport T1 as usual very smooth and efficient with helpful staff always on hand to assist both at drop off and collection”

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Posted 6 months ago

“Not worth a star!!, shocking from start to finish with this company. On arrival, they state park up in arrival bays unload and drop your keys off - we arrive and had to find parking, with the next car / family being told to park on the roadside, outside of the car park?. We also had a bigger bus on arrival not the case on way back On our return!, waited over an hour at the pick up point in a long queue only to see the first pick up bus to arrive being a small shuttle bus (max of ten people) and then the second collection bus, not a bus at all, but a 8 seater mini bus (taxi style)! Which stated no pushchairs. On our return, we stood outside in the queue in the rain and cold weather with a 18 month old and 9 year old and when we rang and spoke to the operator, their answer was, we are running to two buses and we be there shortly? This service put a real dumper on a great holiday. Avoid booking with Park 2 travel at Leeds Bradford airport.”

Helpful Report

Posted 6 months ago

“Good service, but long wait for the buses. Also at Stansted Airport the queue for long stay is the same as Jet parks and it was chaos when 2 buses arrived almost at the same time. Need to have a better queuing system so there isn't a mad pzn8c”

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Posted 6 months ago

“Struggled to find a space, ended up driving round for 45 minutes. And no toilets absolute nightmare with a 4 year old. Also gravel with cases!?!”

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Posted 6 months ago

“Convenient right next to terminal, food in restaurant was amazing, all staff friendly and provided good customer service. Would recommend”

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Posted 6 months ago

“Efficient and cost effective. Worked well”

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Posted 6 months ago

“It is really easy to use and the app is simple to navigate . There is also a person you can call if you have any concerns and also they will put you in touch directly to the hotel. Parking is easy and you don't have to focus on a specific time to turn up. I also want to mention the Staff at the Europa Gatwick - they were very helpful and supportive when we checked in and left the car with the hotel for 5 days and also had a 24hr airport pick up and drop off service with a local taxi company.”

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Posted 6 months ago

“Convenient parking next to terminal building. Access and exit to car park controlled by number plate recognition. No problems encountered.”

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Posted 6 months ago

“You get 15 days parking and a room for little more than 2 weeks jet parks off airport parking. The dinner meal deal of 3 courses for £15 will save around £10 of normal cost so is worth buying in advance. The rooms are basic but have everything and there is free WiFi and a regular shuttle bus to the airport.”

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Posted 6 months ago

“Brilliant hotel, the rooms spacious and the staff were friendly”

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Posted 6 months ago

“Very smooth service, alway use Meet and Greet when flying from Stansted. Friendly, polite staff.”

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Posted 6 months ago

“Quite easy to book, (and cancel when I booked the pick up for a day before I should have) It was a little difficult changing the date, this was considerably more costly than cancelling and starting again, which meant refunds, and codes to use when rebooking etc Great efficient service at drop off and pick up Buses waiting on drop off and pick up which was fantastic”

Helpful Report

Posted 6 months ago

Holiday Extras is rated 4.3 based on 7,127 reviews