Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,136 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,136 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book allowing me to book the lounge at Manchester airport. In order to get my holiday off to a good start.”

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Posted 9 months ago

“I used the drop and go at Manchester Airport. Really easy to use and very close to the airport. Absolutely no problems at all.”

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Posted 9 months ago

“I've used this company many times but on this occasion, my door and bumper of my car was damaged while under the care of Holiday Extras. There were no Holidays Extras staff at the hotel, so I reported the damage using the Holidays Extras app as soon as I got home. Holiday Extras deny liability, stating that all damage has to be reported before leaving the site. If using this company, check your car very carefully, irrespective of the weather or lighting conditions, because the onus is on the customer to prove when and where the damage occurred.”

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Posted 9 months ago

“Easy to.find carpark and felt that it was very well signed and very easy to enter. Easily found a parking spot and when arrived back after 1 week away the car was where we left it safe and sound.”

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Posted 9 months ago

“Great service easy to find the parking very often service to airport thank you.”

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Posted 9 months ago

“Very good excellent friendly service car there when are arrived back . Very good valet”

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Posted 9 months ago

“Top service from CPH. Friendly staff, efficient check in and transportation Close to airport, good value”

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Posted 9 months ago

“Great car park right next to airport. Driver very helpful in finding our car on return.”

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Posted 9 months ago

“APH is an excellent place to park your car when you fly from Manchester Airport. I have used it every time I used that airport and they have kept their excellent standard”

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Posted 9 months ago

“Always get a good deal on hotel with parking. Park your car and keep your keys.”

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Posted 9 months ago

“Easy parking at the Silver Zone. Big queue but did move quickly. Easy key drop off and bus waiting to take us to the airport. Key pick up again had a queue that was fast moving. Would use again.”

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Posted 9 months ago

“Booking is simple and reasonably priced. However, not Holiday Extra's fault, the automatic number plate recognition at Bournemouth Airport again did not work, which involved trying to resolve the problem at the airport before checking in. This takes valuable time when trying to catch an early flight.”

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Posted 9 months ago

“Great service , good communication from start to finish, good value for money,”

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Posted 9 months ago

“Everything went well. Good communication throughout process”

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Posted 9 months ago

“Great service as always from sentinel”

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Posted 9 months ago

“very good service”

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Posted 9 months ago

“Great service. Easy peasy, drop off and pick up”

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Posted 9 months ago

“I know the car wasn't the cleanest when we left it - but to return it with mud all over the wheel arches and covered in bird poo, feathers and bits of nest, suggest it was kept in a field while we were away.”

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Posted 9 months ago

“Easy to book - great lounge experience”

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Posted 9 months ago

“The 6 hour grace period was helpful as my flight was disrupted. Easy to find and there’s always a bus.”

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Posted 9 months ago

Holiday Extras is rated 4.3 based on 7,136 reviews