Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.27

4.3 Rating 6,964 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 6,964 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hotel room was fine, transport to and from airport good but the restaurant was terrible poor service and food was luke warm and small portions, I would normally have sent it back but I waited so long I was so hungry I ate it wouldn’t re book this hotel”

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Posted 1 month ago

“Easy to use. Very close to terminal”

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Posted 1 month ago

“Helpful check-in operators on arrival. On our return a nice lady staff member - having noticed my advanced years! - offered to have our driven nearer to the office as it was located at a far corner. We declined, but really appreciated her concern. Her genuine concern.”

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Posted 1 month ago

“Mere Court hotel is an fab base to start your holidays. We have had excellent service both times we have used the stay and park option for Manchester airport. Taxi service to and from the airport was smooth and hassle free. Would def recommend”

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Posted 1 month ago

“100% spot on service arrives 5.00am simple check in and key handover bus immediately waiting on return bus awaiting straight forward key return car parked 5 yards away and on way home within 10 mins of leaving airport building to get bus”

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Posted 1 month ago

“The mid stay is a long way from T1&T3 There is no signage in the MidStay to get you on the right track to the terminals (plenty of Signage back from the terminals to the MS though) Signage for the car exit ramp is practically non existent and direction of travel arrows very misleading! Would only use this car park again if there was nothing at all available. It was also expensive.”

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Posted 1 month ago

“Parked car 6 miles away from actual car park I dropped it off at, not told by anyone car would be moved.”

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Posted 1 month ago

“The hotel was excellent and the parking very good. The Hoppa bus transfer was very poor! Despite being assured that there was a bus every 30 minutes we had to queue for over an hour after an overnight flight. I could not recommend this service.”

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Posted 1 month ago

“Great service everything went like clockwork great app to use”

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Posted 1 month ago

“Soo easy mobile app Recommend it”

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Posted 1 month ago

“Excellent service!”

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Posted 1 month ago

“Easy App to use. However No One lounge Gatwick south now rather grubby and dull. Food ok but rather Luke warm . Hole feeling was depressing”

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Posted 1 month ago

“Have used these several times very happy with their service”

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Posted 1 month ago

“Good service. Drop off was a little chaotic. But pick up was excellent”

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Posted 1 month ago

“Great as usual.”

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Posted 1 month ago

“Always a great service, and always knowing your car is secure.”

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Posted 1 month ago

“excellent really smooth drop off and pick up. In the road within 15 mins of being through to the outside of the arrivals hall”

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Posted 1 month ago

“Easy to use, easy to book, good service if any issues.”

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Posted 1 month ago

“No waiting around for a bus. Great”

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Posted 1 month ago

“I accidentally booked for 12 days rather than 5 I pressed the wrong button they are close to each other. When I realised my mistake and emailed them they basically said not our problem”

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Posted 1 month ago

Holiday Extras is rated 4.3 based on 6,964 reviews