Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,113 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,113 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

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“Close to terminal and easy to find.”

Helpful Report

Posted 1 month ago

“Really seamless having car park, car hire and insurance all in one app. We've had issues with big name car hire before so were a bit worried going with a smaller name brand but it's the best experience we've had, youcar were great!”

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Posted 1 month ago

“The hotel was excellent (especially for a ‘transit’ hotel) Everything was as stated hotel in very convenient location for airport.”

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Posted 1 month ago

“Brilliant.We were delayed and Holiday extra transfer were excellent.”

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Posted 1 month ago

“No dramas and just a short walk to terminal”

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Posted 1 month ago

“We had used Holiday Extras transfers several times before without any problems. However, this time on arrival at the transfer desk in Tenerife South Airport we were told the driver was on his way, but we had to wait at least half an hour before the taxi arrived, whereas we were expecting, and were told that the driver would be waiting for us. The pick up time for the return journey from the hotel to the airport was not realistic. We had a pick up time if 13:10, and the plane had a departure time of 15:40. Ordinarily this would have been ok, but on the way to the hotel on arrival we noticed large traffic jams in the direction of the airport, and we had also been made aware of long delays at the airport. We spoke to our TUI rep and because of the above issues she suggested a pick up time of 12:00. I spoke to the emergency number and they did amend the pick up time to 12:00, and the taxi arrived at the hotel on time.”

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Posted 1 month ago

“Regular customer Easy to park Frequent shuttle to airport”

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Posted 1 month ago

“Booking was for 8.20pm landing plus 1hr. Good communication when we landed from the driver and said msg when through and outside. We did, 3 mins before the hour was up. Told by the driver we were a “no show” and he hung up. Phoned the contact number to be told, we had landed 5mins early and only had 45mins from landing. Would not listen to me saying we had an hour from 8.20 as per agreement and also hung up! Had to sort taxi but in fairness, Holiday Extra refunded the cost plus £22. First time using this service, will think twice before using again. Also, take screen shots of your messages etc as you will need them.”

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Posted 1 month ago

“Hotel and parking there fine but shuttle service not so easy. Couldn’t find desk on arrival and had to wait for shuttle which is individually ordered.”

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Posted 1 month ago

“Quick and easy to get to the terminal.”

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Posted 1 month ago

“So Easy to Book easy to get to just park up remember your number where you parked go to office check in is easy deposit your keys get your receipt and get on the bus it's as easy as that when you return get on the Silver zone Bus and collect your keys and that's it”

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Posted 1 month ago

“Does what it says on the tin”

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Posted 1 month ago

“A very straightforward booking in procedure with friendly staff available to help if required. Collection of car equally straightforward.”

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Posted 1 month ago

“Everything about booking made easy”

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Posted 1 month ago

“Hotel was great, parking was easy.”

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Posted 1 month ago

“fine !We are happy !”

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Posted 1 month ago

“Great service. Very personable reception guy.”

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Posted 1 month ago

“Both pick up and return journey to/from Naples good. Pleasant drivers. So different from pick up previously arranged for Malta”

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Posted 1 month ago

“Great service, easy to find and everything went smoothly”

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Posted 1 month ago

“Excellent service and price. All went smoothly.”

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Posted 1 month ago

Holiday Extras is rated 4.3 based on 7,113 reviews