Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.29

4.3 Rating 7,662 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,662 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Holiday Extras 3 star review on 5th March 2025

Lee Parkinson

Holiday Extras 5 star review on 3rd March 2025

George

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jet parks 1 at East Midlands was easy to locate and we found 2 spaces within minutes. Bus stop close and waited about 15 mins for it to pick us up. When we returned from our holiday and came out of the airport the bus was actually waiting for us which was good. I gave 4 stars rather than 5 as I think the charges could perhaps be a little less? Thank you for a good service, the driver was very pleasant.”

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Posted 8 months ago

“No issues, just handed in and collected with no problems. Car as we left it”

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Posted 8 months ago

“A nice experience of hotel near the airport with meet & greet Parking. All worked nicely and very easy at Heathrow both ways. One star knocked off for second bed in room being a very uncomfortable sofa bed with very small duvet and 1 pillow.. Daughter and Grandaughter were quite uncomfortable.”

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Posted 8 months ago

“The hotel was very nice. The room and hotel itself were very clean. It was a good location for the airport and reception staff were very helpful in organising a taxi for us to get to the airport. The only negative aspect was breakfast. I was told that breakfast would be served from 6 am. I told the woman at reception that we would be leaving at 5 am so wouldn’t be there for breakfast. The next morning whilst waiting for our taxi, we saw another guest pick up a takeaway breakfast. At no point were we told this was an option.”

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Posted 8 months ago

“Easy to use, directions to car parking and quickness of payment was great.”

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Posted 8 months ago

“Easy to use. App would not work to let me inform of a delay. Did not get charged extra for being 4 hours late though”

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Posted 8 months ago

“Easy to book parking online directions good and precise very close to airport”

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Posted 8 months ago

“Quick to park, convenient and very little waiting around.”

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Posted 8 months ago

“It is, as advertised, only a stroll from the airport terminal building. However, it would be much better if you allocated a space, by number, or row etc...”

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Posted 8 months ago

“Efficient and convenient.”

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Posted 8 months ago

“Everything went smoothly. Always use this service as have never had any issues.”

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Posted 8 months ago

“The room was well appointed and the bed comfortable. Because we didn’t have an early flight to catch, having flown in about 22.30, breakfast was a welcome addition.”

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Posted 8 months ago

“Easy to get to.. only issue was that the car park was full and had to park in additional car parking that has been created. When we returned to collect it had bird poo unfortunately.”

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Posted 8 months ago

“Everything went well except First it was a bit confusing where to find my car and then there was a long wait on the barrier opening which is quite annoying at 3am easier to use long stay at least I know where my car is and no problem with barrier.”

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Posted 8 months ago

“No problem parking or collecting keys on return. Bus was quick and easy. Car had a small scratch on door when we returned which was a bit annoying but down to poor drivers getting in/out their car I guess?”

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Posted 8 months ago

“Good value for money however was not able to contact customer service out of hours. Very limited customer service hours and was not able to extend parking stay. Would be charged standard daily charge.”

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Posted 8 months ago

“Very happy and easy. Just park then take the bus to the terminal. Drivers seemed to gave very little people skills which made the passenger's feel very uncomfortable. Also paid insurance incase we was delayed on return flight then when we was delayed I was charged an extra £15 to leave the car park! So what did the insurance cover for?? OK just needs polishing up.”

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Posted 8 months ago

“We got what we paid for”

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Posted 9 months ago

“We had a good experience with Holiday extras. It was easy to book everything. The car park was secure and easy to use. And just jumped on the shuttle bus to the airport and back on it at the same stop on our return. No problems with the car. However, I have an issue with the hotel..well not the hotel, the staff that we dealt with were very helpful. But our room ended up being booked for the wrong night. My own fault. Although we did cancel that part of the booking before the hotel.was looking for payment so I have raised the issue with Holiday extras to get my.money back from the room. I haven't heard anything back yet.”

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Posted 9 months ago

“Booking process worked well. Car park at Exeter easy to find, close to the airport, drop off and pick up quick and easy. Would be 5 star if a bit cheaper!”

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Posted 9 months ago

Holiday Extras is rated 4.3 based on 7,662 reviews