Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,127 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,127 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to wait over 30 minutes on return of my car. Then, there was damage to paintwork at the rear which they did not admit to. Luckily I spotted in.”

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Posted 6 months ago

“Took a while to find a free space at the very back of the car park. 1 bus down so had to transfer to another bus at the gates to go to the terminal. On return, bus stop was overflowing and the bus soon filled for the journey back to the car park. Difficult to see out of the bus windows due to the graphics on the bus so had to stand and keep checking for the right bus stop number!!! Staff all very helpful and polite.”

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Posted 6 months ago

“Got back to the car, heating at 27 degrees, stereo on another station, heated seats and steering wheel on.”

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Posted 6 months ago

“Easy use site. Lots of information and communication. Great count down guide and directions with emergency contact numbers”

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Posted 6 months ago

“Easy to book. Fast transfers to and from terminal from car park.”

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Posted 6 months ago

“Easy booking and everything went smoothly from arrival to departure.”

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Posted 6 months ago

“Impeccable! Drove up to the barrier at the multi-story carpark which automatically raised and, 14 days later, did the same thing to leave. No tickets, no traffic, no queues, no issues. The parking space was just a short walk across a road to the check-in desks with trolleys available by the lifts. Couldn't have been more convenient and, at around £11 per day, reasonable value I thought.”

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Posted 6 months ago

“Easy to park, quick walk to the departures and no problems leaving .”

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Posted 6 months ago

“Easy booking with Holiday Extras as usual. Great stay at Holiday Inn Povey Cross, Gatwick. Very clean, comfortable and nice staff.”

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Posted 6 months ago

“Easy to book parking ,and no hassle with getting in or out of car park .”

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Posted 6 months ago

“Everything went very smoothly”

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Posted 6 months ago

“Would definitely use your airport transfer again.”

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Posted 6 months ago

“Simple to use and efficient. Drop off and pick up was excellent and close to airport.”

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Posted 6 months ago

“Happy about ease of booking and collecting the car Highly recommend”

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Posted 6 months ago

“Transfer both from and to Alicante airport were very efficient”

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Posted 6 months ago

“Great service. Barrier lifted on arrival and leaving. No need for a ticket, all automatic.”

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Posted 6 months ago

“Good service”

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Posted 6 months ago

“Used the Maple Parking meet and greet at North Terminal Gatwick, it was really straightforward and easy, 3 minute walk to Departures and Car was ready when we returned.”

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Posted 6 months ago

“I phoned and asked to add on another airport fast track for my friend. I was happy to pay for this, but was told they couldn’t / wouldn’t help me. I had tried to purchase 2 fast tracks at checkout but the system would let me. A ridiculous situation and unfortunately the customer service teams had no desire to help me. Definitely won’t use Holiday Extras again!”

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Posted 6 months ago

“Very close to airport easily found will use again”

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Posted 6 months ago

Holiday Extras is rated 4.3 based on 7,127 reviews